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Hostile and aggressive behaviors are prevalent in many contexts, even the workplace. This Business Impact Series product explores the phenomenon of bullying in the workplace and strategies for responding...
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Hostile and aggressive behaviors are prevalent in many contexts, even the workplace. This Business Impact Series product explores the phenomenon of bullying in the workplace and strategies for responding assertively.
Hostile and aggressive behaviors are prevalent in many contexts, even the workplace. This Business Impact Series product explores the phenomenon of bullying in the workplace and strategies for responding assertively.
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Produced by: SkillSoft
Note: This course was extracted from SAMHSA's (Substance Abuse and Mental Health Services Administration) Treatment Improvement Protocol Manual #59 Improving Cultural Competence. Please refer to the original...
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Note: This course was extracted from SAMHSA's (Substance Abuse and Mental Health Services Administration) Treatment Improvement Protocol Manual #59 Improving Cultural Competence. Please refer to the original manual for references and appendices. This course provides a general overview of the core competencies needed so that counselors may provide effective treatment to diverse racial and ethnic groups. Using Sue's (2001) multidimensional model for developing cultural competence the content focuses on the counselor's need to engage in and develop cultural awareness; cultural knowledge in general; and culturally specific skills and knowledge of wellness mental illness substance use treatments and skill development.
Note: This course was extracted from SAMHSA's (Substance Abuse and Mental Health Services Administration) Treatment Improvement Protocol Manual #59 Improving Cultural Competence. Please refer to the original manual for references and appendices. This course provides a general overview of the core competencies needed so that counselors may provide effective treatment to diverse racial and ethnic groups. Using Sue's (2001) multidimensional model for developing cultural competence the content focuses on the counselor's need to engage in and develop cultural awareness; cultural knowledge in general; and culturally specific skills and knowledge of wellness mental illness substance use treatments and skill development.
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Produced by: Quantum Units Education
Healthcare is a complex, high-risk industry that demands compliance with federal and state regulatory requirements as well as organizational policies and practices. This course will, on a high level, ...
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Healthcare is a complex, high-risk industry that demands compliance with federal and state regulatory requirements as well as organizational policies and practices. This course will, on a high level, acquaint the learner with risk areas most likely to trigger governmental audits or investigations of healthcare organizations. Topics include confidentiality of information, documentation and coding, billing and reimbursement, illegal provider relationships, EMTALA, False Claims Act and more.
Healthcare is a complex, high-risk industry that demands compliance with federal and state regulatory requirements as well as organizational policies and practices. This course will, on a high level, acquaint the learner with risk areas most likely to trigger governmental audits or investigations of healthcare organizations. Topics include confidentiality of information, documentation and coding, billing and reimbursement, illegal provider relationships, EMTALA, False Claims Act and more.
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Produced by: HCCS - Retail Only
An effective Compliance Program is one of the best ways that an organization can protect itself against running afoul of the government. Everyone within the organization plays a big role in Compliance. In...
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An effective Compliance Program is one of the best ways that an organization can protect itself against running afoul of the government. Everyone within the organization plays a big role in Compliance. In this course you will learn the importance of a compliance program; describe the seven elements of an effective compliance program; and identify major compliance program risk areas.
An effective Compliance Program is one of the best ways that an organization can protect itself against running afoul of the government. Everyone within the organization plays a big role in Compliance. In this course you will learn the importance of a compliance program; describe the seven elements of an effective compliance program; and identify major compliance program risk areas.
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Produced by: HCCS - Retail Only
Stark Law is a complicated body of law that has significant impact on healthcare. This course will help the learner understand the key points regarding the Stark Law, the exceptions to the Stark Law, basic...
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Stark Law is a complicated body of law that has significant impact on healthcare. This course will help the learner understand the key points regarding the Stark Law, the exceptions to the Stark Law, basic considerations in determining fair market value and sanctions for Stark violations.
Stark Law is a complicated body of law that has significant impact on healthcare. This course will help the learner understand the key points regarding the Stark Law, the exceptions to the Stark Law, basic considerations in determining fair market value and sanctions for Stark violations.
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Produced by: HCCS - Retail Only
The Anti-Kickback Statute is another law that affects healthcare. It can be confused with the Stark Law. This course will help you make a distinction between the Stark Law and the Anti-Kickback Statute, the...
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The Anti-Kickback Statute is another law that affects healthcare. It can be confused with the Stark Law. This course will help you make a distinction between the Stark Law and the Anti-Kickback Statute, the key elements of the AKS, Safe Harbors and the civil and criminal penalties for Anti-Kickback Statute violations.
The Anti-Kickback Statute is another law that affects healthcare. It can be confused with the Stark Law. This course will help you make a distinction between the Stark Law and the Anti-Kickback Statute, the key elements of the AKS, Safe Harbors and the civil and criminal penalties for Anti-Kickback Statute violations.
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Produced by: HCCS - Retail Only
Documentation, billing and reimbursement are high on the list of troublesome areas for healthcare organizations and providers. Government requirements are complex, and enforcement is rigid. This course will...
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Documentation, billing and reimbursement are high on the list of troublesome areas for healthcare organizations and providers. Government requirements are complex, and enforcement is rigid. This course will help learners identify the importance of documentation to quality of care, general principles of medical record documentation, documentation risk areas and common billing and reimbursement risk areas.
Documentation, billing and reimbursement are high on the list of troublesome areas for healthcare organizations and providers. Government requirements are complex, and enforcement is rigid. This course will help learners identify the importance of documentation to quality of care, general principles of medical record documentation, documentation risk areas and common billing and reimbursement risk areas.
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Produced by: HCCS - Retail Only
The content in Corporate Compliance 07: Other Risk Areas has been removed.
The content in Corporate Compliance 07: Other Risk Areas has been removed.
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Produced by: HCCS - Retail Only
In this course volunteers, as well as the nutrition and environmental services staff, will learn about corporate compliance. Staff members will learn how state and federal laws have an effect on the daily...
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In this course volunteers, as well as the nutrition and environmental services staff, will learn about corporate compliance. Staff members will learn how state and federal laws have an effect on the daily work they do. Staff members will learn to recognize laws such as The Health Insurance Portability and Accountability Act of 1996 (HIPAA) and The Health Information Technology for Economic and Clinical Health (HITECH) Act.
In this course volunteers, as well as the nutrition and environmental services staff, will learn about corporate compliance. Staff members will learn how state and federal laws have an effect on the daily work they do. Staff members will learn to recognize laws such as The Health Insurance Portability and Accountability Act of 1996 (HIPAA) and The Health Information Technology for Economic and Clinical Health (HITECH) Act.
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Produced by: HCPro
This course contains information on corporate compliance in home care and hospice environments. It takes approximately 30 minutes to complete.
This course contains information on corporate compliance in home care and hospice environments. It takes approximately 30 minutes to complete.
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Produced by: HCI - Home Care Institute
When operating a crane, a signal person - or spotter - is used in situation when the point of crane operation is not in full view of the crane operator. This course will provide you with an understanding of...
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When operating a crane, a signal person - or spotter - is used in situation when the point of crane operation is not in full view of the crane operator. This course will provide you with an understanding of the training requirements and proper hand signals and communication skills needed by signal persons and crane operators in these situations. This will allow the operation of mobile cranes in accordance with the Occupational Safety and Health Administration (OSHA)'s 'Signal Person Qualification' standard at part 29 Code of Federal Registers (CFR) 1926.1428. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology.
When operating a crane, a signal person - or spotter - is used in situation when the point of crane operation is not in full view of the crane operator. This course will provide you with an understanding of the training requirements and proper hand signals and communication skills needed by signal persons and crane operators in these situations. This will allow the operation of mobile cranes in accordance with the Occupational Safety and Health Administration (OSHA)'s 'Signal Person Qualification' standard at part 29 Code of Federal Registers (CFR) 1926.1428. This course was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology.
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Produced by: SkillSoft
This Challenge Series exercise considers the many ways that business organizations can serve their customers - internal and external.
This Challenge Series exercise considers the many ways that business organizations can serve their customers - internal and external.
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Produced by: SkillSoft
Knowing how to create and work with a task-based project schedule is at the heart of managing a project successfully using Project 2013. In this course, you will learn how to set up project information,...
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Knowing how to create and work with a task-based project schedule is at the heart of managing a project successfully using Project 2013. In this course, you will learn how to set up project information, create and organize project tasks, and determine how tasks are scheduled. You'll also learn how to manage resources and resolve scheduling conflicts across multiple projects. This course is one of a series in the SkillSoft learning path that covers the objectives for the Managing Projects with Microsoft Project 2013 certification exam (74-343).
Knowing how to create and work with a task-based project schedule is at the heart of managing a project successfully using Project 2013. In this course, you will learn how to set up project information, create and organize project tasks, and determine how tasks are scheduled. You'll also learn how to manage resources and resolve scheduling conflicts across multiple projects. This course is one of a series in the SkillSoft learning path that covers the objectives for the Managing Projects with Microsoft Project 2013 certification exam (74-343).
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Produced by: SkillSoft
This course focuses on key workforce development activities such as: recruiting hiring and retaining trauma-informed staff; training behavioral health service providers on the principles of and evidence-based...
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This course focuses on key workforce development activities such as: recruiting hiring and retaining trauma-informed staff; training behavioral health service providers on the principles of and evidence-based and emerging best practices relevant to TIC; developing and promoting a set of counselor competencies specific to TIC; delineating the responsibilities of counselors and addressing ethical considerations specifically relevant to promoting TIC; providing trauma-informed clinical supervision; and committing to prevention and treatment of secondary trauma of behavioral health professionals within the organization. Addressing each of these areas is essential to building a trauma-informed workforce and an organizational culture that supports TIC
This course focuses on key workforce development activities such as: recruiting hiring and retaining trauma-informed staff; training behavioral health service providers on the principles of and evidence-based and emerging best practices relevant to TIC; developing and promoting a set of counselor competencies specific to TIC; delineating the responsibilities of counselors and addressing ethical considerations specifically relevant to promoting TIC; providing trauma-informed clinical supervision; and committing to prevention and treatment of secondary trauma of behavioral health professionals within the organization. Addressing each of these areas is essential to building a trauma-informed workforce and an organizational culture that supports TIC
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Produced by: Quantum Units Education
Ineffective on-hold messages can frustrate and alienate customer callers. This impact explains how to create an effective on-hold message.
Ineffective on-hold messages can frustrate and alienate customer callers. This impact explains how to create an effective on-hold message.
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Produced by: SkillSoft
In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of...
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In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for the overall design of projects, enabling them to engage in task assignment and management, resource allocation, costs, and budget control in an easy and intuitive way. Microsoft Office Project 2007 also enables the collection and sharing of project progress information with a project's team members and stakeholders. This course outlines the basics of project management, and shows how to create – and manage – a new project using Microsoft Office Project 2007.
In the corporate world, the project is a fundamental building block. Each project in which a company engages is unique, and fulfills an individual or corporate goal. And each project comprises a series of related tasks that culminate in a project deliverable. Microsoft Office Project 2007 is a comprehensive tool for project managers responsible for the overall design of projects, enabling them to engage in task assignment and management, resource allocation, costs, and budget control in an easy and intuitive way. Microsoft Office Project 2007 also enables the collection and sharing of project progress information with a project's team members and stakeholders. This course outlines the basics of project management, and shows how to create – and manage – a new project using Microsoft Office Project 2007.
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Produced by: SkillSoft
Word 2010 has a robust set of tools that allow you to create, style, and format tables in your documents. This course explores the various methods of inserting tables in Word documents, including selecting a...
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Word 2010 has a robust set of tools that allow you to create, style, and format tables in your documents. This course explores the various methods of inserting tables in Word documents, including selecting a layout from a list of preformatted tables, choosing a table size by selecting a layout from a dynamic grid, and by configuring table settings to match the number of columns and rows that you require. It also discusses using table styles to enhance the appearance of tables and changing the layout of tables.
Word 2010 has a robust set of tools that allow you to create, style, and format tables in your documents. This course explores the various methods of inserting tables in Word documents, including selecting a layout from a list of preformatted tables, choosing a table size by selecting a layout from a dynamic grid, and by configuring table settings to match the number of columns and rows that you require. It also discusses using table styles to enhance the appearance of tables and changing the layout of tables.
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Produced by: SkillSoft
Microsoft Word 2016 provides tools that make it easy to create, format, and manipulate tables. In this course, you'll learn different methods for creating and adjusting tables, applying table styles, and...
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Microsoft Word 2016 provides tools that make it easy to create, format, and manipulate tables. In this course, you'll learn different methods for creating and adjusting tables, applying table styles, and formatting the content in table cells. You'll also learn how to apply shading and borders to tables in Word 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft Word 2016 for beginners.
Microsoft Word 2016 provides tools that make it easy to create, format, and manipulate tables. In this course, you'll learn different methods for creating and adjusting tables, applying table styles, and formatting the content in table cells. You'll also learn how to apply shading and borders to tables in Word 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft Word 2016 for beginners.
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Produced by: SkillSoft
Visio 2016 allows you to create different types of diagrams using its wide range of formatting and design features. This course discusses and explores the various features and shows you how to add and modify...
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Visio 2016 allows you to create different types of diagrams using its wide range of formatting and design features. This course discusses and explores the various features and shows you how to add and modify shapes, use shape stencils, and insert and format text. This course also covers how to connect shapes and arrange shapes and objects in Visio 2016.
Visio 2016 allows you to create different types of diagrams using its wide range of formatting and design features. This course discusses and explores the various features and shows you how to add and modify shapes, use shape stencils, and insert and format text. This course also covers how to connect shapes and arrange shapes and objects in Visio 2016.
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Produced by: SkillSoft
Microsoft Office Access 2010 makes it easy for you to create and modify database tables. This course discusses how basic tables are built, including creating fields and defining data types and properties, and...
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Microsoft Office Access 2010 makes it easy for you to create and modify database tables. This course discusses how basic tables are built, including creating fields and defining data types and properties, and how to modify them. It also demonstrates the use of primary keys, masked input fields, and indexing, as well as creating validation rules for the data.
Microsoft Office Access 2010 makes it easy for you to create and modify database tables. This course discusses how basic tables are built, including creating fields and defining data types and properties, and how to modify them. It also demonstrates the use of primary keys, masked input fields, and indexing, as well as creating validation rules for the data.
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Produced by: SkillSoft
With PowerPoint 2007, creating customized slide shows has never been easier. This course shows you how to create custom slide shows that meet your differing audiences' needs. You will learn how to create...
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With PowerPoint 2007, creating customized slide shows has never been easier. This course shows you how to create custom slide shows that meet your differing audiences' needs. You will learn how to create self-running presentations, how to annotate your presentation while it's running, and how to use Presenter View so that you see one thing while your audience sees another.
With PowerPoint 2007, creating customized slide shows has never been easier. This course shows you how to create custom slide shows that meet your differing audiences' needs. You will learn how to create self-running presentations, how to annotate your presentation while it's running, and how to use Presenter View so that you see one thing while your audience sees another.
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Produced by: SkillSoft
A picture may paint a thousand words but Microsoft Excel 2016 makes adding both words and pictures to your workbooks very straightforward. In this course, you will learn how to insert and style text boxes,...
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A picture may paint a thousand words but Microsoft Excel 2016 makes adding both words and pictures to your workbooks very straightforward. In this course, you will learn how to insert and style text boxes, shapes, and SmartArt. You will also learn about applying and customizing themes and watermarks.
A picture may paint a thousand words but Microsoft Excel 2016 makes adding both words and pictures to your workbooks very straightforward. In this course, you will learn how to insert and style text boxes, shapes, and SmartArt. You will also learn about applying and customizing themes and watermarks.
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Produced by: SkillSoft
Microsoft Office Publisher 2007 helps you expand your creativity by enabling you to customize and share a wide range of personal and business publications to suit both home and office requirements. You can...
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Microsoft Office Publisher 2007 helps you expand your creativity by enabling you to customize and share a wide range of personal and business publications to suit both home and office requirements. You can use this application to quickly create and personalize professional-looking publications such as newsletters and flyers. This course explores the wide range of available templates and the creating, editing, printing, and publishing tools at your disposal. It also introduces the new features of Microsoft Publisher 2007, and delves into redesigned and enhanced familiar features.
Microsoft Office Publisher 2007 helps you expand your creativity by enabling you to customize and share a wide range of personal and business publications to suit both home and office requirements. You can use this application to quickly create and personalize professional-looking publications such as newsletters and flyers. This course explores the wide range of available templates and the creating, editing, printing, and publishing tools at your disposal. It also introduces the new features of Microsoft Publisher 2007, and delves into redesigned and enhanced familiar features.
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Produced by: SkillSoft
Microsoft PowerPoint 2016 enables users to create and organize attractive photo albums, navigate a presentation easily using sections, and add a range of motion effects to slides. In this course, you'll learn...
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Microsoft PowerPoint 2016 enables users to create and organize attractive photo albums, navigate a presentation easily using sections, and add a range of motion effects to slides. In this course, you'll learn how to add photos and captions to an album and customize their order and appearance; work with, rename, and remove sections in a presentation; and add and modify both animations and transitions in PowerPoint 2016. This course is one of a series in the Skillsoft learning path that covers Microsoft PowerPoint 2016 for intermediate-level users.
Microsoft PowerPoint 2016 enables users to create and organize attractive photo albums, navigate a presentation easily using sections, and add a range of motion effects to slides. In this course, you'll learn how to add photos and captions to an album and customize their order and appearance; work with, rename, and remove sections in a presentation; and add and modify both animations and transitions in PowerPoint 2016. This course is one of a series in the Skillsoft learning path that covers Microsoft PowerPoint 2016 for intermediate-level users.
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Produced by: SkillSoft
Queries, being the heart of Access 2016, allows searching and extraction of information from tables for analysis. In this course, you'll learn how to set primary keys, forming relationships between objects in...
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Queries, being the heart of Access 2016, allows searching and extraction of information from tables for analysis. In this course, you'll learn how to set primary keys, forming relationships between objects in a database. In addition, this course demonstrates how to design forms and reports for data input, and how to present information in a neat and organized format. In addition, you will learn various methods of exporting and importing data using Access 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft Access 2016 for beginners.
Queries, being the heart of Access 2016, allows searching and extraction of information from tables for analysis. In this course, you'll learn how to set primary keys, forming relationships between objects in a database. In addition, this course demonstrates how to design forms and reports for data input, and how to present information in a neat and organized format. In addition, you will learn various methods of exporting and importing data using Access 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft Access 2016 for beginners.
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Produced by: SkillSoft