Filter Keyword to...

Category: All Employees

Results Per Page :
Microsoft PowerPoint 2016 enables users to create and organize attractive photo albums, navigate a presentation easily using sections, and add a range of motion effects to slides. In this course, you'll learn...
[READ MORE]
Microsoft PowerPoint 2016 enables users to create and organize attractive photo albums, navigate a presentation easily using sections, and add a range of motion effects to slides. In this course, you'll learn how to add photos and captions to an album and customize their order and appearance; work with, rename, and remove sections in a presentation; and add and modify both animations and transitions in PowerPoint 2016. This course is one of a series in the Skillsoft learning path that covers Microsoft PowerPoint 2016 for intermediate-level users.
Microsoft PowerPoint 2016 enables users to create and organize attractive photo albums, navigate a presentation easily using sections, and add a range of motion effects to slides. In this course, you'll learn how to add photos and captions to an album and customize their order and appearance; work with, rename, and remove sections in a presentation; and add and modify both animations and transitions in PowerPoint 2016. This course is one of a series in the Skillsoft learning path that covers Microsoft PowerPoint 2016 for intermediate-level users.
[READ LESS]
Produced by: SkillSoft
Queries, being the heart of Access 2016, allows searching and extraction of information from tables for analysis. In this course, you'll learn how to set primary keys, forming relationships between objects in...
[READ MORE]
Queries, being the heart of Access 2016, allows searching and extraction of information from tables for analysis. In this course, you'll learn how to set primary keys, forming relationships between objects in a database. In addition, this course demonstrates how to design forms and reports for data input, and how to present information in a neat and organized format. In addition, you will learn various methods of exporting and importing data using Access 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft Access 2016 for beginners.
Queries, being the heart of Access 2016, allows searching and extraction of information from tables for analysis. In this course, you'll learn how to set primary keys, forming relationships between objects in a database. In addition, this course demonstrates how to design forms and reports for data input, and how to present information in a neat and organized format. In addition, you will learn various methods of exporting and importing data using Access 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft Access 2016 for beginners.
[READ LESS]
Produced by: SkillSoft
Microsoft Visio 2007 is a powerful diagramming software that enables you to create different types of diagrams and work environments. This course shows how Visio 2007 has predefined templates and stencils...
[READ MORE]
Microsoft Visio 2007 is a powerful diagramming software that enables you to create different types of diagrams and work environments. This course shows how Visio 2007 has predefined templates and stencils that enable you to create diagrams quickly and efficiently; along with the Visio Help features that allow you to tap into the vast knowledge base both within the help files and online through the Microsoft knowledge base. Once the diagrams have been created, this course demonstrates how to manipulate the shapes and connectors before saving and printing them.
Microsoft Visio 2007 is a powerful diagramming software that enables you to create different types of diagrams and work environments. This course shows how Visio 2007 has predefined templates and stencils that enable you to create diagrams quickly and efficiently; along with the Visio Help features that allow you to tap into the vast knowledge base both within the help files and online through the Microsoft knowledge base. Once the diagrams have been created, this course demonstrates how to manipulate the shapes and connectors before saving and printing them.
[READ LESS]
Produced by: SkillSoft
For working professionals, keeping up with the competing demands of office and home takes more than good time-management skills. It requires an ability to prioritize and set a healthy work/life balance. This...
[READ MORE]
For working professionals, keeping up with the competing demands of office and home takes more than good time-management skills. It requires an ability to prioritize and set a healthy work/life balance. This Challenge Series exercise explores the ways that work/life balance can be created to minimize stress and maximize productivity.
For working professionals, keeping up with the competing demands of office and home takes more than good time-management skills. It requires an ability to prioritize and set a healthy work/life balance. This Challenge Series exercise explores the ways that work/life balance can be created to minimize stress and maximize productivity.
[READ LESS]
Produced by: SkillSoft
Creativity isn't reserved for authors, painters, and filmmakers. It's an essential trait for every business professional who wants to maximize resources and discover opportunities. This Challenge Series...
[READ MORE]
Creativity isn't reserved for authors, painters, and filmmakers. It's an essential trait for every business professional who wants to maximize resources and discover opportunities. This Challenge Series exercise explores the skills and practices needed to be a creative force. The learner plays the role of a product development team member for an automotive diagnostic equipment company.
Creativity isn't reserved for authors, painters, and filmmakers. It's an essential trait for every business professional who wants to maximize resources and discover opportunities. This Challenge Series exercise explores the skills and practices needed to be a creative force. The learner plays the role of a product development team member for an automotive diagnostic equipment company.
[READ LESS]
Produced by: SkillSoft
This course summarizes the evidence base on the clinical effectiveness and cost-effectiveness of different types of crisis services and then presents case studies of different approaches that states are using...
[READ MORE]
This course summarizes the evidence base on the clinical effectiveness and cost-effectiveness of different types of crisis services and then presents case studies of different approaches that states are using to coordinate consolidate and blend fund sources in order to provide robust crisis services.
This course summarizes the evidence base on the clinical effectiveness and cost-effectiveness of different types of crisis services and then presents case studies of different approaches that states are using to coordinate consolidate and blend fund sources in order to provide robust crisis services.
[READ LESS]
Produced by: Quantum Units Education
Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic...
[READ MORE]
Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In the event that an individual inhales cryogenic materials, he should seek immediate attention to prevent serious injury or death. Cryogenic materials are stored in specially designed containers known as dewars. This course explains how to recognize different types of cryogenic materials in the workplace and identifies the potential dangers of storing and handling these material incorrectly. It identifies recommended equipment and the standard operating procedures for handling and storing cryogenic materials safely. It also describes the most effective course of action if accidents involving cryogenic materials occur, including recommended methods for treating employees injured by cryogenic materials.
Cryogenic materials are commonly used in the workplace for a variety of purposes, such as refrigeration, medical applications, and rocket propulsion. Due to their extremely cold temperatures, cryogenic materials can be hazardous if handled and stored incorrectly. Any employees handling cryogenic materials must wear personal protective equipment. If employees are exposed to the extreme cold of cryogenic materials they should receive treatment immediately to prevent permanent injury. In the event that an individual inhales cryogenic materials, he should seek immediate attention to prevent serious injury or death. Cryogenic materials are stored in specially designed containers known as dewars. This course explains how to recognize different types of cryogenic materials in the workplace and identifies the potential dangers of storing and handling these material incorrectly. It identifies recommended equipment and the standard operating procedures for handling and storing cryogenic materials safely. It also describes the most effective course of action if accidents involving cryogenic materials occur, including recommended methods for treating employees injured by cryogenic materials.
[READ LESS]
Produced by: SkillSoft
LearnKey's Crystal Reports course, taught using Crystal Reports XI, provides comprehensive instruction for anyone who wants to use one application to create elegant and complex reports from a variety of data...
[READ MORE]
LearnKey's Crystal Reports course, taught using Crystal Reports XI, provides comprehensive instruction for anyone who wants to use one application to create elegant and complex reports from a variety of data sources. Expert instructor Erin Olsen walks you through the application, exploring the interface and showing you how to design your report and connect to various data sources. You'll learn how to work with text objects, formulas, parameters, and much more in order to start creating publication-quality reports right away!
LearnKey's Crystal Reports course, taught using Crystal Reports XI, provides comprehensive instruction for anyone who wants to use one application to create elegant and complex reports from a variety of data sources. Expert instructor Erin Olsen walks you through the application, exploring the interface and showing you how to design your report and connect to various data sources. You'll learn how to work with text objects, formulas, parameters, and much more in order to start creating publication-quality reports right away!
[READ LESS]
Produced by: LearnKey
This course contains information on cultural diversity in home care and hospice environments. It takes approximately 30 minutes to complete.
This course contains information on cultural diversity in home care and hospice environments. It takes approximately 30 minutes to complete.
[READ LESS]
Produced by: HCI - Home Care Institute
This course is based upon a guide that was written for counselors treating clients from Latino cultures. It's purpose is to help counselors and therapists improve their skills in response to treatment...
[READ MORE]
This course is based upon a guide that was written for counselors treating clients from Latino cultures. It's purpose is to help counselors and therapists improve their skills in response to treatment challenges working with Latinos. The approach taken is to highlight key similarities and differences in cultural beliefs attitudes and practices commonly seen among Latino clients.
This course is based upon a guide that was written for counselors treating clients from Latino cultures. It's purpose is to help counselors and therapists improve their skills in response to treatment challenges working with Latinos. The approach taken is to highlight key similarities and differences in cultural beliefs attitudes and practices commonly seen among Latino clients.
[READ LESS]
Produced by: Quantum Units Education
Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today’s global economy, understanding how context, style,...
[READ MORE]
Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today’s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of successful cross-cultural communication. The course takes you through the communication styles for high or low-context situations and provides some key guidelines to improve your cross-cultural communication based on Hofstede's cultural dimensions model.
Effective communication is always a challenge, and when diverse cultures are introduced, good communication can become even more challenging. In today’s global economy, understanding how context, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of successful cross-cultural communication. The course takes you through the communication styles for high or low-context situations and provides some key guidelines to improve your cross-cultural communication based on Hofstede's cultural dimensions model.
[READ LESS]
Produced by: SkillSoft
Extracted from a guide created by the National Center on Trauma-Informed Care as a technical assistance document to help make trauma-informed peer support available to women who receive or have received...
[READ MORE]
Extracted from a guide created by the National Center on Trauma-Informed Care as a technical assistance document to help make trauma-informed peer support available to women who receive or have received services in behavioral health or other human service systems. This course provides basic information about how cultural considerations impact the meaning a person makes of their experiences and can affect both the experiences of trauma and the development of peer support relationships. This course also explores how assumptions about others can affect peer support and how services sometimes fail women of color refugees and immigrants people who live in rural areas and women viewed as "different" because of sexual orientation religion or other cultural factors.
Extracted from a guide created by the National Center on Trauma-Informed Care as a technical assistance document to help make trauma-informed peer support available to women who receive or have received services in behavioral health or other human service systems. This course provides basic information about how cultural considerations impact the meaning a person makes of their experiences and can affect both the experiences of trauma and the development of peer support relationships. This course also explores how assumptions about others can affect peer support and how services sometimes fail women of color refugees and immigrants people who live in rural areas and women viewed as "different" because of sexual orientation religion or other cultural factors.
[READ LESS]
Produced by: Quantum Units Education
How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a...
[READ MORE]
How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.
How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.
[READ LESS]
Produced by: SkillSoft
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to...
[READ MORE]
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention the customers' needs, and understanding your their feelings by empathizing with them.
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention the customers' needs, and understanding your their feelings by empathizing with them.
[READ LESS]
Produced by: SkillSoft
How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities,...
[READ MORE]
How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing customer recognition, and employing active listening so the customer feels reassured by your presence. To kick off your face-to-face service meeting, you should try to start on a positive note, clearly set the expectations for resolution time and scope, and help customers fully understand your products and services, as well as your intentions. This skill-building course takes your customer service proficiency up a notch toward excellent customer assistance.
How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing customer recognition, and employing active listening so the customer feels reassured by your presence. To kick off your face-to-face service meeting, you should try to start on a positive note, clearly set the expectations for resolution time and scope, and help customers fully understand your products and services, as well as your intentions. This skill-building course takes your customer service proficiency up a notch toward excellent customer assistance.
[READ LESS]
Produced by: SkillSoft
Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right...
[READ MORE]
Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or adapting to your customer's style. In the end, customer service should focus on how to better serve and benefit the customer.
Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or adapting to your customer's style. In the end, customer service should focus on how to better serve and benefit the customer.
[READ LESS]
Produced by: SkillSoft
This Business Impact explores the idea that training should begin at its earliest point in a CSA's professional lifecycle - the interview.
This Business Impact explores the idea that training should begin at its earliest point in a CSA's professional lifecycle - the interview.
[READ LESS]
Produced by: SkillSoft
Microsoft Outlook 2016 includes a variety of management and customization features that allow you to change the way you view and control Outlook to search for items. This course discusses options that allow...
[READ MORE]
Microsoft Outlook 2016 includes a variety of management and customization features that allow you to change the way you view and control Outlook to search for items. This course discusses options that allow you to modify, customize, and personalize Outlook. In this course, you will learn how to locate messages and items using Instant Search and Advanced Find, create search folders, add e-mail accounts, and delegate access to an account.
Microsoft Outlook 2016 includes a variety of management and customization features that allow you to change the way you view and control Outlook to search for items. This course discusses options that allow you to modify, customize, and personalize Outlook. In this course, you will learn how to locate messages and items using Instant Search and Advanced Find, create search folders, add e-mail accounts, and delegate access to an account.
[READ LESS]
Produced by: SkillSoft
Microsoft Word 2016 enables users to change a number of default settings to suit their preferences and to view documents in different ways. In this course, you'll learn how to access and change various...
[READ MORE]
Microsoft Word 2016 enables users to change a number of default settings to suit their preferences and to view documents in different ways. In this course, you'll learn how to access and change various program defaults, for example to control how Word 2016 saves and lists documents. You'll also learn how to zoom in or out of documents, change document views to suit different purposes, and navigate easily between documents in Word 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft Word 2016 for beginners.
Microsoft Word 2016 enables users to change a number of default settings to suit their preferences and to view documents in different ways. In this course, you'll learn how to access and change various program defaults, for example to control how Word 2016 saves and lists documents. You'll also learn how to zoom in or out of documents, change document views to suit different purposes, and navigate easily between documents in Word 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft Word 2016 for beginners.
[READ LESS]
Produced by: SkillSoft
Microsoft Outlook 2007 is highly customizable. You can tailor the interface by selecting views – or modifying them – to suit your needs. Using a timeline you can track items, such as e-mail or phone...
[READ MORE]
Microsoft Outlook 2007 is highly customizable. You can tailor the interface by selecting views – or modifying them – to suit your needs. Using a timeline you can track items, such as e-mail or phone conversations, within Outlook itself and also externally. In addition, Outlook allows you to configure and customize multiple e-mail accounts so that you can view e-mail messages from many different accounts within a single Outlook interface. This course demonstrates how to customize Outlook to meet a variety of such requirements, how to track items in Outlook, and how to configure additional e-mail accounts.
Microsoft Outlook 2007 is highly customizable. You can tailor the interface by selecting views – or modifying them – to suit your needs. Using a timeline you can track items, such as e-mail or phone conversations, within Outlook itself and also externally. In addition, Outlook allows you to configure and customize multiple e-mail accounts so that you can view e-mail messages from many different accounts within a single Outlook interface. This course demonstrates how to customize Outlook to meet a variety of such requirements, how to track items in Outlook, and how to configure additional e-mail accounts.
[READ LESS]
Produced by: SkillSoft
Outlook 2010 has now adopted a Ribbon, similar to the other products in the Office suite, which provides an intuitive interface with most commands readily available. The Outlook interface is highly...
[READ MORE]
Outlook 2010 has now adopted a Ribbon, similar to the other products in the Office suite, which provides an intuitive interface with most commands readily available. The Outlook interface is highly customizable as well. This course discusses how to modify the Ribbon to suit your preferences, as well as ways that views and panes can be customized. Configuring Exchange e-mail accounts are also discussed.
Outlook 2010 has now adopted a Ribbon, similar to the other products in the Office suite, which provides an intuitive interface with most commands readily available. The Outlook interface is highly customizable as well. This course discusses how to modify the Ribbon to suit your preferences, as well as ways that views and panes can be customized. Configuring Exchange e-mail accounts are also discussed.
[READ LESS]
Produced by: SkillSoft
Microsoft PowerPoint 2016 includes options for customizing its default behavior, including the ways it checks and corrects text. You can also edit the default information and properties associated with...
[READ MORE]
Microsoft PowerPoint 2016 includes options for customizing its default behavior, including the ways it checks and corrects text. You can also edit the default information and properties associated with presentation files. In this course, you'll learn how to set proofing and language options, configure automatic text correction, set file information and properties, and customize the Quick Access Toolbar in PowerPoint 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft PowerPoint 2016 for intermediate-level users.
Microsoft PowerPoint 2016 includes options for customizing its default behavior, including the ways it checks and corrects text. You can also edit the default information and properties associated with presentation files. In this course, you'll learn how to set proofing and language options, configure automatic text correction, set file information and properties, and customize the Quick Access Toolbar in PowerPoint 2016. This course is one of a series in the SkillSoft learning path that covers Microsoft PowerPoint 2016 for intermediate-level users.
[READ LESS]
Produced by: SkillSoft
Word 2010 enables you to efficiently create attractive and organized documents using a variety of automated and pre-built features. You can quickly and easily use any of the Word 2010 styles to give your...
[READ MORE]
Word 2010 enables you to efficiently create attractive and organized documents using a variety of automated and pre-built features. You can quickly and easily use any of the Word 2010 styles to give your document a polished appearance, or you can create your own styles so you can use a custom appearance over and over. In addition, Word 2010 enables you to create documents using pre-built templates that are bundled with Word, saving you time and effort in choosing a layout and color scheme for your files. This course introduces Quick Styles and templates, and also explores an editing feature – AutoCorrect – that automatically corrects common errors such as not capitalizing the first letter of a sentence, or accidental usage of the Caps Lock key. The course also demonstrates how you can customize the Ribbon.
Word 2010 enables you to efficiently create attractive and organized documents using a variety of automated and pre-built features. You can quickly and easily use any of the Word 2010 styles to give your document a polished appearance, or you can create your own styles so you can use a custom appearance over and over. In addition, Word 2010 enables you to create documents using pre-built templates that are bundled with Word, saving you time and effort in choosing a layout and color scheme for your files. This course introduces Quick Styles and templates, and also explores an editing feature – AutoCorrect – that automatically corrects common errors such as not capitalizing the first letter of a sentence, or accidental usage of the Caps Lock key. The course also demonstrates how you can customize the Ribbon.
[READ LESS]
Produced by: SkillSoft
Making the Microsoft Excel 2016 environment look exactly the way you want it to is easy. In this course, you will learn how to configure how you want a workbook and the work area itself to appear. You will...
[READ MORE]
Making the Microsoft Excel 2016 environment look exactly the way you want it to is easy. In this course, you will learn how to configure how you want a workbook and the work area itself to appear. You will also learn how to add and customize templates and styles to really make Excel 2016 work for you.
Making the Microsoft Excel 2016 environment look exactly the way you want it to is easy. In this course, you will learn how to configure how you want a workbook and the work area itself to appear. You will also learn how to add and customize templates and styles to really make Excel 2016 work for you.
[READ LESS]
Produced by: SkillSoft
Adding visual elements to Excel worksheets can help to enhance what can sometimes be dry facts and figures, making it easier to hold the attention of the intended audience. A balance needs to be struck,...
[READ MORE]
Adding visual elements to Excel worksheets can help to enhance what can sometimes be dry facts and figures, making it easier to hold the attention of the intended audience. A balance needs to be struck, however, between enhancing and overwhelming when it comes to adding graphics and colors to your Excel workbooks. Excel 2010 provides you with a number of basic and advanced techniques for customizing common elements such as charts, themes, cell styles, and graphics. This course describes many of these techniques and shows you how to implement them to their best effect.
Adding visual elements to Excel worksheets can help to enhance what can sometimes be dry facts and figures, making it easier to hold the attention of the intended audience. A balance needs to be struck, however, between enhancing and overwhelming when it comes to adding graphics and colors to your Excel workbooks. Excel 2010 provides you with a number of basic and advanced techniques for customizing common elements such as charts, themes, cell styles, and graphics. This course describes many of these techniques and shows you how to implement them to their best effect.
[READ LESS]
Produced by: SkillSoft