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The Cultural Competency Exam is part of the "Core Competency" exam series. Topics covered in this exam include recognizing other’s belief systems, recognizing one’s own belief system, perceptions of illness,...
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The Cultural Competency Exam is part of the "Core Competency" exam series. Topics covered in this exam include recognizing other’s belief systems, recognizing one’s own belief system, perceptions of illness, treatment, and death, and the use of an interpreter.
The Cultural Competency Exam is part of the "Core Competency" exam series. Topics covered in this exam include recognizing other’s belief systems, recognizing one’s own belief system, perceptions of illness, treatment, and death, and the use of an interpreter.
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Produced by: Nurse Competency
This course is based upon a guide that was written for counselors treating clients from Latino cultures. It's purpose is to help counselors and therapists improve their skills in response to treatment...
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This course is based upon a guide that was written for counselors treating clients from Latino cultures. It's purpose is to help counselors and therapists improve their skills in response to treatment challenges working with Latinos. The approach taken is to highlight key similarities and differences in cultural beliefs attitudes and practices commonly seen among Latino clients.
This course is based upon a guide that was written for counselors treating clients from Latino cultures. It's purpose is to help counselors and therapists improve their skills in response to treatment challenges working with Latinos. The approach taken is to highlight key similarities and differences in cultural beliefs attitudes and practices commonly seen among Latino clients.
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Produced by: Quantum Units Education
This CE course describes the adaptations and refinements undertaken by grantees to make their services more culturally responsive. The adaptations include addressing issues of language diversity racism and...
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This CE course describes the adaptations and refinements undertaken by grantees to make their services more culturally responsive. The adaptations include addressing issues of language diversity racism and immigration and incorporating cultural constructs like familismo confianza personalismo and respeto. Improvements to recruitment retention overall participation and effectiveness of important interventions comes from making appropriate program adaptations by addressing backgrounds and life circumstances of people of different cultural racial ethnic or socio-economic backgrounds as addressed throughout this course.
This CE course describes the adaptations and refinements undertaken by grantees to make their services more culturally responsive. The adaptations include addressing issues of language diversity racism and immigration and incorporating cultural constructs like familismo confianza personalismo and respeto. Improvements to recruitment retention overall participation and effectiveness of important interventions comes from making appropriate program adaptations by addressing backgrounds and life circumstances of people of different cultural racial ethnic or socio-economic backgrounds as addressed throughout this course.
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Produced by: Quantum Units Education
Note: This course was extracted from SAMHSA's (Substance Abuse and Mental Health Services Administration) Treatment Improvement Protocol Manual #59 Improving Cultural Competence. Please refer to the original...
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Note: This course was extracted from SAMHSA's (Substance Abuse and Mental Health Services Administration) Treatment Improvement Protocol Manual #59 Improving Cultural Competence. Please refer to the original manual for references and appendices. This course provides information on: engaging clients; familiarizing clients and their families with treatment and evaluation processes; endorsing collaboration in interviews assessments and treatment planning; integrating culturally relevant information and themes; gathering culturally relevant collateral information; selecting culturally appropriate screening and assessment tools; determining readiness and motivation for change; providing culturally responsive case management; and incorporating cultural factors into treatment planning
Note: This course was extracted from SAMHSA's (Substance Abuse and Mental Health Services Administration) Treatment Improvement Protocol Manual #59 Improving Cultural Competence. Please refer to the original manual for references and appendices. This course provides information on: engaging clients; familiarizing clients and their families with treatment and evaluation processes; endorsing collaboration in interviews assessments and treatment planning; integrating culturally relevant information and themes; gathering culturally relevant collateral information; selecting culturally appropriate screening and assessment tools; determining readiness and motivation for change; providing culturally responsive case management; and incorporating cultural factors into treatment planning
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Produced by: Quantum Units Education
Extracted from a guide created by the National Center on Trauma-Informed Care as a technical assistance document to help make trauma-informed peer support available to women who receive or have received...
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Extracted from a guide created by the National Center on Trauma-Informed Care as a technical assistance document to help make trauma-informed peer support available to women who receive or have received services in behavioral health or other human service systems. This course provides basic information about how cultural considerations impact the meaning a person makes of their experiences and can affect both the experiences of trauma and the development of peer support relationships. This course also explores how assumptions about others can affect peer support and how services sometimes fail women of color refugees and immigrants people who live in rural areas and women viewed as "different" because of sexual orientation religion or other cultural factors.
Extracted from a guide created by the National Center on Trauma-Informed Care as a technical assistance document to help make trauma-informed peer support available to women who receive or have received services in behavioral health or other human service systems. This course provides basic information about how cultural considerations impact the meaning a person makes of their experiences and can affect both the experiences of trauma and the development of peer support relationships. This course also explores how assumptions about others can affect peer support and how services sometimes fail women of color refugees and immigrants people who live in rural areas and women viewed as "different" because of sexual orientation religion or other cultural factors.
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Produced by: Quantum Units Education
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is...
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Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is one way to stand out from the crowd. This course will help you improve your customer service skills. You will learn: •The benefits of giving excellent customer service •Methods for delighting your customers •Methods for handling customer complaints
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is one way to stand out from the crowd. This course will help you improve your customer service skills. You will learn: •The benefits of giving excellent customer service •Methods for delighting your customers •Methods for handling customer complaints
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Produced by: HealthStream
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is...
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Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is one way to stand out from the crowd. This course will help you improve your customer service skills. You will learn: •The benefits of giving excellent customer service •Methods for delighting your customers •Methods for handling customer complaints
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is one way to stand out from the crowd. This course will help you improve your customer service skills. You will learn: •The benefits of giving excellent customer service •Methods for delighting your customers •Methods for handling customer complaints
[READ LESS]
Produced by: HealthStream
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is...
[READ MORE]
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is one way to stand out from the crowd. This course will help you improve your customer service skills. You will learn: •The benefits of giving excellent customer service •Methods for delighting your customers •Methods for handling customer complaints
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is one way to stand out from the crowd. This course will help you improve your customer service skills. You will learn: •The benefits of giving excellent customer service •Methods for delighting your customers •Methods for handling customer complaints
[READ LESS]
Produced by: HealthStream
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is...
[READ MORE]
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is one way to stand out from the crowd. This course will help you improve your customer service skills. You will learn: •The benefits of giving excellent customer service •Methods for delighting your customers •Methods for handling customer complaints
Patients today have both high standards and many healthcare options. To attract and retain patients, providers and facilities must stand out from the competition. Providing excellent customer service is one way to stand out from the crowd. This course will help you improve your customer service skills. You will learn: •The benefits of giving excellent customer service •Methods for delighting your customers •Methods for handling customer complaints
[READ LESS]
Produced by: HealthStream
How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a...
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How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.
How do you handle angry and confrontational customers? One of the most challenging, and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques such as letting the customer vent, and expressing empathy towards the customer's situation, you can usually defuse tense situations without incident. This course explores typical trouble spots in dealing with angry customers, including reasons for customer dissatisfaction and things customer service people should refrain from saying or doing to avoid adding to the customer's frustration.
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Produced by: SkillSoft
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to...
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Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention the customers' needs, and understanding your their feelings by empathizing with them.
Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customer, understanding their situation, and providing an empathetic ear for them to voice their concerns. Building rapport can lead to great customer relationships between individuals as well as the company they represent. This course covers how to build rapport with customers by being customer-focused. This includes being able to connect with your customers, being positive, paying close attention the customers' needs, and understanding your their feelings by empathizing with them.
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Produced by: SkillSoft
How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities,...
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How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing customer recognition, and employing active listening so the customer feels reassured by your presence. To kick off your face-to-face service meeting, you should try to start on a positive note, clearly set the expectations for resolution time and scope, and help customers fully understand your products and services, as well as your intentions. This skill-building course takes your customer service proficiency up a notch toward excellent customer assistance.
How do you make a good impression when providing customer service in the field? When you meet customers on their turf, your initial meeting forms the basis for their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques, including being prepared, practicing customer recognition, and employing active listening so the customer feels reassured by your presence. To kick off your face-to-face service meeting, you should try to start on a positive note, clearly set the expectations for resolution time and scope, and help customers fully understand your products and services, as well as your intentions. This skill-building course takes your customer service proficiency up a notch toward excellent customer assistance.
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Produced by: SkillSoft
Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right...
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Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or adapting to your customer's style. In the end, customer service should focus on how to better serve and benefit the customer.
Can you hear a smile over the phone? When you're providing customer service over the phone – without the benefits of face-to-face interaction with your customer – it can be challenging to establish the right relationship for excellent service. Just like for face-to-face customer service, there are many techniques for service over the phone that can help you to consistently deliver the best customer service. This course covers the basic rules for answering a customer call including greeting the customer and offering your assistance. It includes information on how to make a good impression by listening and using questions to probe for more information, using your tone, and being able to empathize and be sincere with the customer. This course also describes ways of reflecting or adapting to your customer's style. In the end, customer service should focus on how to better serve and benefit the customer.
[READ LESS]
Produced by: SkillSoft
Microsoft Outlook 2007 is highly customizable. You can tailor the interface by selecting views – or modifying them – to suit your needs. Using a timeline you can track items, such as e-mail or phone...
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Microsoft Outlook 2007 is highly customizable. You can tailor the interface by selecting views – or modifying them – to suit your needs. Using a timeline you can track items, such as e-mail or phone conversations, within Outlook itself and also externally. In addition, Outlook allows you to configure and customize multiple e-mail accounts so that you can view e-mail messages from many different accounts within a single Outlook interface. This course demonstrates how to customize Outlook to meet a variety of such requirements, how to track items in Outlook, and how to configure additional e-mail accounts.
Microsoft Outlook 2007 is highly customizable. You can tailor the interface by selecting views – or modifying them – to suit your needs. Using a timeline you can track items, such as e-mail or phone conversations, within Outlook itself and also externally. In addition, Outlook allows you to configure and customize multiple e-mail accounts so that you can view e-mail messages from many different accounts within a single Outlook interface. This course demonstrates how to customize Outlook to meet a variety of such requirements, how to track items in Outlook, and how to configure additional e-mail accounts.
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Produced by: SkillSoft
During the Improve stage of a project, the Six Sigma team uses tools to address the causes of problems in the process. Cycle time reduction and continuous improvement tools are popular choices to address many...
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During the Improve stage of a project, the Six Sigma team uses tools to address the causes of problems in the process. Cycle time reduction and continuous improvement tools are popular choices to address many of these problems. Reducing cycle time brings products to the market faster and improves delivery time and overall customer satisfaction. A timely and productive application of kaizen - or continuous improvement - allows an organization to eliminate waste, streamline processes, reduce costs, and create a Lean culture in the organization. This course looks at some of the common lean tools for cycle time reduction and continuous improvement, including continuous flow, setup reduction, kaizen, and kaizen blitz. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and to become productive members on their Six Sigma project teams.
During the Improve stage of a project, the Six Sigma team uses tools to address the causes of problems in the process. Cycle time reduction and continuous improvement tools are popular choices to address many of these problems. Reducing cycle time brings products to the market faster and improves delivery time and overall customer satisfaction. A timely and productive application of kaizen - or continuous improvement - allows an organization to eliminate waste, streamline processes, reduce costs, and create a Lean culture in the organization. This course looks at some of the common lean tools for cycle time reduction and continuous improvement, including continuous flow, setup reduction, kaizen, and kaizen blitz. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and to become productive members on their Six Sigma project teams.
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Produced by: SkillSoft
Before a Six Sigma team can begin to improve an organization's processes, it must measure key performance indicators. In doing so, the team identifies, collects, and analyzes data related to the processes....
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Before a Six Sigma team can begin to improve an organization's processes, it must measure key performance indicators. In doing so, the team identifies, collects, and analyzes data related to the processes. This course introduces basic types of data, such as continuous and discrete data, as well as various measurement scales. You will learn how to plan data collection and how to use data sampling techniques and data collection tools, such as check sheets. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certification and becoming productive members of their Six Sigma project teams.
Before a Six Sigma team can begin to improve an organization's processes, it must measure key performance indicators. In doing so, the team identifies, collects, and analyzes data related to the processes. This course introduces basic types of data, such as continuous and discrete data, as well as various measurement scales. You will learn how to plan data collection and how to use data sampling techniques and data collection tools, such as check sheets. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certification and becoming productive members of their Six Sigma project teams.
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Produced by: SkillSoft
You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program...
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You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose to work offline and access your e-mail messages without connecting to a server, and then synchronize Outlook with the server at a more convenient time. You can also connect to the Exchange Server using Outlook Web Access (OWA) at times when you do not have access to the Outlook application. OWA provides you with many of the same features that Outlook 2007 offers, but through a browser interface. This course demonstrates how to configure the security settings, offline access, and synchronization settings for Outlook 2007. The course also shows you how to access Outlook from the Internet, and how to archive data and manage your data file sizes.
You can use the enhanced security features included in Microsoft Outlook 2007 to protect your e-mail and computer from malicious attacks that can arrive in the form of incoming e-mail messages. The program also provides you with tools used to archive and manage the size of your mailbox to ensure that you can locally store your e-mail messages for future reference. With Outlook 2007 you can choose to work offline and access your e-mail messages without connecting to a server, and then synchronize Outlook with the server at a more convenient time. You can also connect to the Exchange Server using Outlook Web Access (OWA) at times when you do not have access to the Outlook application. OWA provides you with many of the same features that Outlook 2007 offers, but through a browser interface. This course demonstrates how to configure the security settings, offline access, and synchronization settings for Outlook 2007. The course also shows you how to access Outlook from the Internet, and how to archive data and manage your data file sizes.
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Produced by: SkillSoft
During the Measure stage of the DMAIC methodology, a Six Sigma project team uses tools and techniques to measure process performance and gather data. These metrics are used to better understand the process,...
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During the Measure stage of the DMAIC methodology, a Six Sigma project team uses tools and techniques to measure process performance and gather data. These metrics are used to better understand the process, identify issues, and create performance benchmarks. This course introduces basic types of data, such as qualitative and quantitative data, as well as measurement scales. You will learn the elements of a data collection plan and how to use data collection tools, such as surveys and checklists. This course is aligned to the ASQ Body of Knowledge and is designed to assist Yellow Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
During the Measure stage of the DMAIC methodology, a Six Sigma project team uses tools and techniques to measure process performance and gather data. These metrics are used to better understand the process, identify issues, and create performance benchmarks. This course introduces basic types of data, such as qualitative and quantitative data, as well as measurement scales. You will learn the elements of a data collection plan and how to use data collection tools, such as surveys and checklists. This course is aligned to the ASQ Body of Knowledge and is designed to assist Yellow Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
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Produced by: SkillSoft
An organization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must collect data to measure current processes using...
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An organization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must collect data to measure current processes using appropriate methods and tools. Successful data collection starts with careful planning and a knowledge of various data types, measurement methods, and sampling techniques. Black Belts also need to be aware of best practices for ensuring data accuracy and integrity. As Six Sigma team leaders, Black Belts help to oversee careful data collection efforts during the Measure phase of the Six Sigma DMAIC process. This course prepares Black Belts for successful data collection by surveying the types of data, measurement methods, and scales; sampling techniques; and collection methods available. It offers guidance for ensuring data integrity, pointing to different collection methods for different informational needs, and recommending best practices for front-line data collectors. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
An organization's success depends upon how it delivers on its processes. Before Black Belts can begin to improve an organization's processes, they must collect data to measure current processes using appropriate methods and tools. Successful data collection starts with careful planning and a knowledge of various data types, measurement methods, and sampling techniques. Black Belts also need to be aware of best practices for ensuring data accuracy and integrity. As Six Sigma team leaders, Black Belts help to oversee careful data collection efforts during the Measure phase of the Six Sigma DMAIC process. This course prepares Black Belts for successful data collection by surveying the types of data, measurement methods, and scales; sampling techniques; and collection methods available. It offers guidance for ensuring data integrity, pointing to different collection methods for different informational needs, and recommending best practices for front-line data collectors. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
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Produced by: SkillSoft
"Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available...
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"Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a SharePoint site, publishing data to a SharePoint site, importing from or linking to a SharePoint list, creating an Access view of a SharePoint list, working offline with SharePoint lists, as well as tracking data versioning in SharePoint. Another feature of Access 2007 is its programmability. Using Access macros and Visual Basic for Applications (VBA) code you can easily add functionality to a database to suit your business needs. In addition to SharePoint integration, this course provides an introduction to programming in Access and explores when to use macros or VBA code to automate processes. It also demonstrates how to create, launch, and modify macros and explains the use of the Visual Basic Editor to create event handlers and set control property values."
"Microsoft Office Access 2007 makes it easy for you to share and manage data using the collaborative environment of a Microsoft Windows SharePoint site along with the many data management features available within Access 2007. This course explains how SharePoint sites can be used with Access and demonstrates options such as moving data to a SharePoint site, publishing data to a SharePoint site, importing from or linking to a SharePoint list, creating an Access view of a SharePoint list, working offline with SharePoint lists, as well as tracking data versioning in SharePoint. Another feature of Access 2007 is its programmability. Using Access macros and Visual Basic for Applications (VBA) code you can easily add functionality to a database to suit your business needs. In addition to SharePoint integration, this course provides an introduction to programming in Access and explores when to use macros or VBA code to automate processes. It also demonstrates how to create, launch, and modify macros and explains the use of the Visual Basic Editor to create event handlers and set control property values."
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Produced by: SkillSoft
This module addresses the definition of dementia, symptoms of dementia, stages, and basic challenges our residents face. We will also address care strategies that you can apply to your residents with dementia.
This module addresses the definition of dementia, symptoms of dementia, stages, and basic challenges our residents face. We will also address care strategies that you can apply to your residents with dementia.
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Produced by: IPCed - Institute for Professional Care Education
This module addresses that residents should be encouraged to remain as independent as possible. We will discuss when residents require assistance, approaches that are unique to each resident; when continued...
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This module addresses that residents should be encouraged to remain as independent as possible. We will discuss when residents require assistance, approaches that are unique to each resident; when continued refusal occurs, staff must solicit help from a supervisor; and why it is important to share information with coworkers about what approaches work best for each resident.
This module addresses that residents should be encouraged to remain as independent as possible. We will discuss when residents require assistance, approaches that are unique to each resident; when continued refusal occurs, staff must solicit help from a supervisor; and why it is important to share information with coworkers about what approaches work best for each resident.
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Produced by: IPCed - Institute for Professional Care Education
This course is designed to prepare your staff to prevent, identify, and intervene successfully for pneumonia, swallowing disorders, and aspiration.
This course is designed to prepare your staff to prevent, identify, and intervene successfully for pneumonia, swallowing disorders, and aspiration.
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Produced by: IPCed - Institute for Professional Care Education
In this module we will address how wandering is not necessarily a negative behavior. We will discuss providing meaningful activities that can help discourage excessive wandering, how wandering can easily lead...
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In this module we will address how wandering is not necessarily a negative behavior. We will discuss providing meaningful activities that can help discourage excessive wandering, how wandering can easily lead to elopement, and actions to prevent elopements.
In this module we will address how wandering is not necessarily a negative behavior. We will discuss providing meaningful activities that can help discourage excessive wandering, how wandering can easily lead to elopement, and actions to prevent elopements.
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Produced by: IPCed - Institute for Professional Care Education
This module addresses effective techniques to promote therapeutic communication, cueing and modeling, interventions when communication is challenging, and therapeutic activities and normalizing the resident’s...
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This module addresses effective techniques to promote therapeutic communication, cueing and modeling, interventions when communication is challenging, and therapeutic activities and normalizing the resident’s day.
This module addresses effective techniques to promote therapeutic communication, cueing and modeling, interventions when communication is challenging, and therapeutic activities and normalizing the resident’s day.
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Produced by: IPCed - Institute for Professional Care Education