Filter Keyword to...

Category: Managers

Results Per Page :
To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes,...
[READ MORE]
To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to recognize their humanity and care about them as people, not just as employees. This course describes what it means to be a caring manager. Specifically, it outlines the behaviors that a caring manager exhibits, such as showing genuine interest and an engagement in the lives of employees. This course also describes ways you can show that you are a caring manager.
To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to recognize their humanity and care about them as people, not just as employees. This course describes what it means to be a caring manager. Specifically, it outlines the behaviors that a caring manager exhibits, such as showing genuine interest and an engagement in the lives of employees. This course also describes ways you can show that you are a caring manager.
[READ LESS]
Produced by: SkillSoft
As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to...
[READ MORE]
As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behavior.
As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behavior.
[READ LESS]
Produced by: SkillSoft
As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar...
[READ MORE]
As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to performing effectively as a manager and supports employee development. This course covers the best practices for planning delegation, including deciding what specific tasks to delegate, and identifying who you should delegate tasks to. Additionally, the course provides techniques for carrying through delegation, including providing your direct report with all the information they require to carry out the task. Finally, the course covers the importance of monitoring delegated tasks, including checking in and getting feedback on the tasks you delegate.
As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to performing effectively as a manager and supports employee development. This course covers the best practices for planning delegation, including deciding what specific tasks to delegate, and identifying who you should delegate tasks to. Additionally, the course provides techniques for carrying through delegation, including providing your direct report with all the information they require to carry out the task. Finally, the course covers the importance of monitoring delegated tasks, including checking in and getting feedback on the tasks you delegate.
[READ LESS]
Produced by: SkillSoft
A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing...
[READ MORE]
A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. Finally, this course introduces ways to continue supporting employees through follow up and monitoring, and ongoing and timely feedback.
A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. Finally, this course introduces ways to continue supporting employees through follow up and monitoring, and ongoing and timely feedback.
[READ LESS]
Produced by: SkillSoft
The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse...
[READ MORE]
The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is, including its benefits. It also covers how to prepare to manage a diverse team by understanding key diversity issues and setting ground rules. Finally, it delineates techniques for managing a diverse team.
The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is, including its benefits. It also covers how to prepare to manage a diverse team by understanding key diversity issues and setting ground rules. Finally, it delineates techniques for managing a diverse team.
[READ LESS]
Produced by: SkillSoft
While often considered destructive, conflict can prove beneficial if properly managed. This challenge focuses on methods for managing conflict.
While often considered destructive, conflict can prove beneficial if properly managed. This challenge focuses on methods for managing conflict.
[READ LESS]
Produced by: SkillSoft
Leveraging diversity is a key for all organizations. This Challenge examines how diversity elements relate to business strategy.
Leveraging diversity is a key for all organizations. This Challenge examines how diversity elements relate to business strategy.
[READ LESS]
Produced by: SkillSoft
Managing diversity is one of the hardest challenges any manager can face. The purpose of a diversity program is to create a positive workplace where no one feels they are at an advantaged or disadvantaged;...
[READ MORE]
Managing diversity is one of the hardest challenges any manager can face. The purpose of a diversity program is to create a positive workplace where no one feels they are at an advantaged or disadvantaged; they are usually built around one of three management methods: the discrimination and fairness paradigm, the access and legitimacy paradigm, or the learning and effectiveness paradigm. Besides these paradigms, companies also use training programs and other practices to manage diversity.
Managing diversity is one of the hardest challenges any manager can face. The purpose of a diversity program is to create a positive workplace where no one feels they are at an advantaged or disadvantaged; they are usually built around one of three management methods: the discrimination and fairness paradigm, the access and legitimacy paradigm, or the learning and effectiveness paradigm. Besides these paradigms, companies also use training programs and other practices to manage diversity.
[READ LESS]
Produced by: Ed4Online
Managing fairly does not necessarily equate to managing equally. This impact explores the difference between treating employees fairly as opposed to equally.
Managing fairly does not necessarily equate to managing equally. This impact explores the difference between treating employees fairly as opposed to equally.
[READ LESS]
Produced by: SkillSoft
Goal setting provides opportunity for both personal and professional development. This challenge focuses on creating effective goals for both managers and their employees.
Goal setting provides opportunity for both personal and professional development. This challenge focuses on creating effective goals for both managers and their employees.
[READ LESS]
Produced by: SkillSoft
Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meetings.
Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meetings.
[READ LESS]
Produced by: SkillSoft
This course was developed from the U.S. Public Health Service Working Group report which updates U.S. Public Health Service recommendations for the management of health-care personnel (HCP) who have...
[READ MORE]
This course was developed from the U.S. Public Health Service Working Group report which updates U.S. Public Health Service recommendations for the management of health-care personnel (HCP) who have occupational exposure to blood and/or other body fluids that might contain human immunodeficiency virus (HIV). To ensure timely post-exposure management and administration of HIV PEP clinicians should consider occupational exposures as urgent medical concerns and institutions should take steps to ensure that staff are aware of both the importance of and the institutional mechanisms available for reporting and seeking care for such exposures.
This course was developed from the U.S. Public Health Service Working Group report which updates U.S. Public Health Service recommendations for the management of health-care personnel (HCP) who have occupational exposure to blood and/or other body fluids that might contain human immunodeficiency virus (HIV). To ensure timely post-exposure management and administration of HIV PEP clinicians should consider occupational exposures as urgent medical concerns and institutions should take steps to ensure that staff are aware of both the importance of and the institutional mechanisms available for reporting and seeking care for such exposures.
[READ LESS]
Produced by: Quantum Units Education
In order to best address performance of individuals and groups, managers must apply a comprehensive approach. This challenge focuses on methods for managing performance.
In order to best address performance of individuals and groups, managers must apply a comprehensive approach. This challenge focuses on methods for managing performance.
[READ LESS]
Produced by: SkillSoft
Top performers aren't always the easiest employees to manage. This impact explores how to deal effectively with top-performing, high maintenance employees.
Top performers aren't always the easiest employees to manage. This impact explores how to deal effectively with top-performing, high maintenance employees.
[READ LESS]
Produced by: SkillSoft
This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience.
This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience.
[READ LESS]
Produced by: SkillSoft
Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer...
[READ MORE]
Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer evaluation, you need to make a personalized impact on customers, all the while managing the perception of your organization across a broad landscape of social media, blogs, microblogs, communities, and other media. This course offers guidance and insider tips for building, maintaining, and monitoring an integrated online PR strategy, including advice for weathering any social media storm that threatens your brand.
Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer evaluation, you need to make a personalized impact on customers, all the while managing the perception of your organization across a broad landscape of social media, blogs, microblogs, communities, and other media. This course offers guidance and insider tips for building, maintaining, and monitoring an integrated online PR strategy, including advice for weathering any social media storm that threatens your brand.
[READ LESS]
Produced by: SkillSoft
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.
[READ LESS]
Produced by: SkillSoft
Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and...
[READ MORE]
Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and residents coming through the door, they go out of business. Knowing and practicing some basic marketing and sales techniques can help these facilities fill their beds and ensure financial success, so they can focus on the important job of delivering patient care. This course discusses the basics of facility marketing and how to make a sale.
Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and residents coming through the door, they go out of business. Knowing and practicing some basic marketing and sales techniques can help these facilities fill their beds and ensure financial success, so they can focus on the important job of delivering patient care. This course discusses the basics of facility marketing and how to make a sale.
[READ LESS]
Produced by: Ed4Online
Facebook is the largest social network in the world, with well over a billion users. The business case for using social media is compelling, and many already use Facebook as part of their online community....
[READ MORE]
Facebook is the largest social network in the world, with well over a billion users. The business case for using social media is compelling, and many already use Facebook as part of their online community. Facebook offers several channels that help build engagement, as well as tools that help businesses better leverage the site. Several metrics are available that allow companies to gauge their return on investment.
Facebook is the largest social network in the world, with well over a billion users. The business case for using social media is compelling, and many already use Facebook as part of their online community. Facebook offers several channels that help build engagement, as well as tools that help businesses better leverage the site. Several metrics are available that allow companies to gauge their return on investment.
[READ LESS]
Produced by: Ed4Online
There has been an explosion of growth in popular social media platforms, such as LinkedIn. LinkedIn is the largest professional social network in the world, with well over 238 million users. The business case...
[READ MORE]
There has been an explosion of growth in popular social media platforms, such as LinkedIn. LinkedIn is the largest professional social network in the world, with well over 238 million users. The business case for using social media is compelling, and many businesses and professionals already use LinkedIn as part of their online community.
There has been an explosion of growth in popular social media platforms, such as LinkedIn. LinkedIn is the largest professional social network in the world, with well over 238 million users. The business case for using social media is compelling, and many businesses and professionals already use LinkedIn as part of their online community.
[READ LESS]
Produced by: Ed4Online
There has been an explosion of growth in popular social media platforms in recent years, providing a variety of of methods for people to communicate and interact virtually. Twitter is one of the more popular...
[READ MORE]
There has been an explosion of growth in popular social media platforms in recent years, providing a variety of of methods for people to communicate and interact virtually. Twitter is one of the more popular social networks in the world. The argument for businesses to use social media is compelling, and many already use Twitter as part of their online presence.
There has been an explosion of growth in popular social media platforms in recent years, providing a variety of of methods for people to communicate and interact virtually. Twitter is one of the more popular social networks in the world. The argument for businesses to use social media is compelling, and many already use Twitter as part of their online presence.
[READ LESS]
Produced by: Ed4Online
What if you could draw a picture of your life? Would it be great—or just average? This video inspires people to create a great life for themselves.
What if you could draw a picture of your life? Would it be great—or just average? This video inspires people to create a great life for themselves.
[READ LESS]
Produced by: Franklin-Covey
This CEU course provides those in health care with detailed information on: policy context for meaningful use of electronic health records; understanding meaningful use; rural health clinics and electronic...
[READ MORE]
This CEU course provides those in health care with detailed information on: policy context for meaningful use of electronic health records; understanding meaningful use; rural health clinics and electronic health records adoption; overall population of rural health clinics; adoption of information technology by rural health clinics; adoption of electronic health records by rural health clinics; qualification for Medicaid incentive payments; and rural health clinics performance on meaningful use measures.
This CEU course provides those in health care with detailed information on: policy context for meaningful use of electronic health records; understanding meaningful use; rural health clinics and electronic health records adoption; overall population of rural health clinics; adoption of information technology by rural health clinics; adoption of electronic health records by rural health clinics; qualification for Medicaid incentive payments; and rural health clinics performance on meaningful use measures.
[READ LESS]
Produced by: Quantum Units Education
The adequacy and accuracy of measurement systems is vital to the success of any data collection and analysis, and therefore critical to the overall success of any Six Sigma initiatives in an organization....
[READ MORE]
The adequacy and accuracy of measurement systems is vital to the success of any data collection and analysis, and therefore critical to the overall success of any Six Sigma initiatives in an organization. Measurement systems encompass devices, procedures, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. This course examines how to analyze a measurement system to help it produce correct measurements and minimize its proportion of variability in the overall process variability. It introduces key elements of measurement system capability using gauge repeatability and reproducibility (GR&R) studies, measurement correlation, bias, linearity, percent agreement, and precision to tolerance (P/T) ratio. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and become productive members on their Six Sigma project teams.
The adequacy and accuracy of measurement systems is vital to the success of any data collection and analysis, and therefore critical to the overall success of any Six Sigma initiatives in an organization. Measurement systems encompass devices, procedures, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. This course examines how to analyze a measurement system to help it produce correct measurements and minimize its proportion of variability in the overall process variability. It introduces key elements of measurement system capability using gauge repeatability and reproducibility (GR&R) studies, measurement correlation, bias, linearity, percent agreement, and precision to tolerance (P/T) ratio. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and become productive members on their Six Sigma project teams.
[READ LESS]
Produced by: SkillSoft
As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a...
[READ MORE]
As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and direction of their relationships. By determining their correlation coefficient, a linear relationship can be quantified and identified as positive, negative, or neutral. Then, using regression analysis, a model is developed to describe the relationship as a linear equation and then used for predictions and estimations. However, it is essential to analyze the uncertainty in the estimate, to test that the relationship between variables is statistically significant, and that the model is valid. This course discusses two important tools - correlation and regression analysis for measuring and modeling relationships between variables. In terms of correlation, it takes learners through examples of scatter diagrams for two variables, the calculation and interpretation of the correlation coefficient, and the interpretation of its confidence interval. The course also draws learners' attention to some key considerations in correlation analysis, such as correlation and causation. In terms of regression analysis, the course discusses the simple linear regression model, how to create it using sample data, interpret and use it, and conduct a hypothesis test to check that the relationship between the variables is statistically significant. Finally, the course looks into how residual analysis is used to test the validity of the regression model. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and direction of their relationships. By determining their correlation coefficient, a linear relationship can be quantified and identified as positive, negative, or neutral. Then, using regression analysis, a model is developed to describe the relationship as a linear equation and then used for predictions and estimations. However, it is essential to analyze the uncertainty in the estimate, to test that the relationship between variables is statistically significant, and that the model is valid. This course discusses two important tools - correlation and regression analysis for measuring and modeling relationships between variables. In terms of correlation, it takes learners through examples of scatter diagrams for two variables, the calculation and interpretation of the correlation coefficient, and the interpretation of its confidence interval. The course also draws learners' attention to some key considerations in correlation analysis, such as correlation and causation. In terms of regression analysis, the course discusses the simple linear regression model, how to create it using sample data, interpret and use it, and conduct a hypothesis test to check that the relationship between the variables is statistically significant. Finally, the course looks into how residual analysis is used to test the validity of the regression model. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
[READ LESS]
Produced by: SkillSoft