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This course contains 56 regulatory rights of medium- and long-term care residents under federal law. The format begins with a commonly asked question regarding resident rights and then answers the question...
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This course contains 56 regulatory rights of medium- and long-term care residents under federal law. The format begins with a commonly asked question regarding resident rights and then answers the question based on federal law.
This course contains 56 regulatory rights of medium- and long-term care residents under federal law. The format begins with a commonly asked question regarding resident rights and then answers the question based on federal law.
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Produced by: Quantum Units Education
Too often meetings are not a productive use of time. This Business Impact examines how to run meetings that are useful and efficient.
Too often meetings are not a productive use of time. This Business Impact examines how to run meetings that are useful and efficient.
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Produced by: SkillSoft
Don't listen to claims that cold calling is dead. It's alive and well, and remains an effective sales tactic. This Business Impact explores how to engage prospects during a cold call and, ultimately, get them...
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Don't listen to claims that cold calling is dead. It's alive and well, and remains an effective sales tactic. This Business Impact explores how to engage prospects during a cold call and, ultimately, get them to take action.
Don't listen to claims that cold calling is dead. It's alive and well, and remains an effective sales tactic. This Business Impact explores how to engage prospects during a cold call and, ultimately, get them to take action.
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Produced by: SkillSoft
Transitioning into a management position can be both exciting and potentially overwhelming. The shift from individual contributor to leader requires confidence, solid communication, and a clearly defined plan...
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Transitioning into a management position can be both exciting and potentially overwhelming. The shift from individual contributor to leader requires confidence, solid communication, and a clearly defined plan of action. This Challenge Series exercise explores the benefits of drafting a transition strategy.
Transitioning into a management position can be both exciting and potentially overwhelming. The shift from individual contributor to leader requires confidence, solid communication, and a clearly defined plan of action. This Challenge Series exercise explores the benefits of drafting a transition strategy.
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Produced by: SkillSoft
The hilarious story of how Southwest Airlines resolved a conflict with a much smaller company and built a lasting relationship at the same time.
The hilarious story of how Southwest Airlines resolved a conflict with a much smaller company and built a lasting relationship at the same time.
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Produced by: Franklin-Covey
During the credit crisis of 2007, many of the problems were not a result of shortage of capital, but of enormous liquidity risk taken by banks. When the Basel Committee on Banking Supervision introduced the...
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During the credit crisis of 2007, many of the problems were not a result of shortage of capital, but of enormous liquidity risk taken by banks. When the Basel Committee on Banking Supervision introduced the third Basel Accord, or Basel III, in December 2010, it required banks to have stronger liquidity standards as well as better risk management and supervision. As a result, Basel III introduced several liquidity risk measurement, management, and supervision tools and guidelines for banks, including two liquidity ratios to provide supervisors with important information required to assess the liquidity risk of a bank and to ensure that banks survive liquidity pressures. Basel III also introduced several principles that banks should follow for efficient management and supervision of their liquidity risk. This course discusses liquidity, liquidity risk, and its management. It introduces the two key liquidity risk ratios - the liquidity coverage ratio and the net stable funding ratio. The course then introduces various principles for governance, public disclosure, supervision, measurement, and management of liquidity risk at banks.
During the credit crisis of 2007, many of the problems were not a result of shortage of capital, but of enormous liquidity risk taken by banks. When the Basel Committee on Banking Supervision introduced the third Basel Accord, or Basel III, in December 2010, it required banks to have stronger liquidity standards as well as better risk management and supervision. As a result, Basel III introduced several liquidity risk measurement, management, and supervision tools and guidelines for banks, including two liquidity ratios to provide supervisors with important information required to assess the liquidity risk of a bank and to ensure that banks survive liquidity pressures. Basel III also introduced several principles that banks should follow for efficient management and supervision of their liquidity risk. This course discusses liquidity, liquidity risk, and its management. It introduces the two key liquidity risk ratios - the liquidity coverage ratio and the net stable funding ratio. The course then introduces various principles for governance, public disclosure, supervision, measurement, and management of liquidity risk at banks.
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Produced by: SkillSoft
To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes,...
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To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to recognize their humanity and care about them as people, not just as employees. This course describes what it means to be a caring manager. Specifically, it outlines the behaviors that a caring manager exhibits, such as showing genuine interest and an engagement in the lives of employees. This course also describes ways you can show that you are a caring manager.
To manage well, you need to develop many different skills, among which is the ability to show care and appreciation for your employees. It's important to remember that the people who work for you have hopes, goals, and aspirations as well as fears, anxieties, and doubts. To have good relationships with your direct reports, you need to recognize their humanity and care about them as people, not just as employees. This course describes what it means to be a caring manager. Specifically, it outlines the behaviors that a caring manager exhibits, such as showing genuine interest and an engagement in the lives of employees. This course also describes ways you can show that you are a caring manager.
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Produced by: SkillSoft
As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to...
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As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behavior.
As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt entire teams and departments. It's your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behavior.
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Produced by: SkillSoft
As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar...
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As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to performing effectively as a manager and supports employee development. This course covers the best practices for planning delegation, including deciding what specific tasks to delegate, and identifying who you should delegate tasks to. Additionally, the course provides techniques for carrying through delegation, including providing your direct report with all the information they require to carry out the task. Finally, the course covers the importance of monitoring delegated tasks, including checking in and getting feedback on the tasks you delegate.
As a manager you are most likely juggling multiple responsibilities at once. In order to accomplish everything you have on your plate, you must identify those tasks which can be handled by others familiar with your work so you can focus on the more time-consuming and demanding responsibilities on your list. Trusting your direct reports and delegating some tasks to them is key to performing effectively as a manager and supports employee development. This course covers the best practices for planning delegation, including deciding what specific tasks to delegate, and identifying who you should delegate tasks to. Additionally, the course provides techniques for carrying through delegation, including providing your direct report with all the information they require to carry out the task. Finally, the course covers the importance of monitoring delegated tasks, including checking in and getting feedback on the tasks you delegate.
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Produced by: SkillSoft
A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing...
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A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. Finally, this course introduces ways to continue supporting employees through follow up and monitoring, and ongoing and timely feedback.
A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization's business objectives are met, but also empowering them and providing opportunities for them to meet their own professional development objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Specifically, this involves an examination of the steps required to assess the development needs of your employees by differentiating individual requirements. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. Finally, this course introduces ways to continue supporting employees through follow up and monitoring, and ongoing and timely feedback.
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Produced by: SkillSoft
The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse...
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The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is, including its benefits. It also covers how to prepare to manage a diverse team by understanding key diversity issues and setting ground rules. Finally, it delineates techniques for managing a diverse team.
The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is, including its benefits. It also covers how to prepare to manage a diverse team by understanding key diversity issues and setting ground rules. Finally, it delineates techniques for managing a diverse team.
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Produced by: SkillSoft
While often considered destructive, conflict can prove beneficial if properly managed. This challenge focuses on methods for managing conflict.
While often considered destructive, conflict can prove beneficial if properly managed. This challenge focuses on methods for managing conflict.
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Produced by: SkillSoft
Leveraging diversity is a key for all organizations. This Challenge examines how diversity elements relate to business strategy.
Leveraging diversity is a key for all organizations. This Challenge examines how diversity elements relate to business strategy.
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Produced by: SkillSoft
Managing diversity is one of the hardest challenges any manager can face. The purpose of a diversity program is to create a positive workplace where no one feels they are at an advantaged or disadvantaged;...
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Managing diversity is one of the hardest challenges any manager can face. The purpose of a diversity program is to create a positive workplace where no one feels they are at an advantaged or disadvantaged; they are usually built around one of three management methods: the discrimination and fairness paradigm, the access and legitimacy paradigm, or the learning and effectiveness paradigm. Besides these paradigms, companies also use training programs and other practices to manage diversity.
Managing diversity is one of the hardest challenges any manager can face. The purpose of a diversity program is to create a positive workplace where no one feels they are at an advantaged or disadvantaged; they are usually built around one of three management methods: the discrimination and fairness paradigm, the access and legitimacy paradigm, or the learning and effectiveness paradigm. Besides these paradigms, companies also use training programs and other practices to manage diversity.
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Produced by: Ed4Online
Managing fairly does not necessarily equate to managing equally. This impact explores the difference between treating employees fairly as opposed to equally.
Managing fairly does not necessarily equate to managing equally. This impact explores the difference between treating employees fairly as opposed to equally.
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Produced by: SkillSoft
Goal setting provides opportunity for both personal and professional development. This challenge focuses on creating effective goals for both managers and their employees.
Goal setting provides opportunity for both personal and professional development. This challenge focuses on creating effective goals for both managers and their employees.
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Produced by: SkillSoft
Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meetings.
Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meetings.
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Produced by: SkillSoft
This course was developed from the U.S. Public Health Service Working Group report which updates U.S. Public Health Service recommendations for the management of health-care personnel (HCP) who have...
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This course was developed from the U.S. Public Health Service Working Group report which updates U.S. Public Health Service recommendations for the management of health-care personnel (HCP) who have occupational exposure to blood and/or other body fluids that might contain human immunodeficiency virus (HIV). To ensure timely post-exposure management and administration of HIV PEP clinicians should consider occupational exposures as urgent medical concerns and institutions should take steps to ensure that staff are aware of both the importance of and the institutional mechanisms available for reporting and seeking care for such exposures.
This course was developed from the U.S. Public Health Service Working Group report which updates U.S. Public Health Service recommendations for the management of health-care personnel (HCP) who have occupational exposure to blood and/or other body fluids that might contain human immunodeficiency virus (HIV). To ensure timely post-exposure management and administration of HIV PEP clinicians should consider occupational exposures as urgent medical concerns and institutions should take steps to ensure that staff are aware of both the importance of and the institutional mechanisms available for reporting and seeking care for such exposures.
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Produced by: Quantum Units Education
In order to best address performance of individuals and groups, managers must apply a comprehensive approach. This challenge focuses on methods for managing performance.
In order to best address performance of individuals and groups, managers must apply a comprehensive approach. This challenge focuses on methods for managing performance.
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Produced by: SkillSoft
Top performers aren't always the easiest employees to manage. This impact explores how to deal effectively with top-performing, high maintenance employees.
Top performers aren't always the easiest employees to manage. This impact explores how to deal effectively with top-performing, high maintenance employees.
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Produced by: SkillSoft
This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience.
This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience.
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Produced by: SkillSoft
Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer...
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Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer evaluation, you need to make a personalized impact on customers, all the while managing the perception of your organization across a broad landscape of social media, blogs, microblogs, communities, and other media. This course offers guidance and insider tips for building, maintaining, and monitoring an integrated online PR strategy, including advice for weathering any social media storm that threatens your brand.
Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer evaluation, you need to make a personalized impact on customers, all the while managing the perception of your organization across a broad landscape of social media, blogs, microblogs, communities, and other media. This course offers guidance and insider tips for building, maintaining, and monitoring an integrated online PR strategy, including advice for weathering any social media storm that threatens your brand.
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Produced by: SkillSoft
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.
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Produced by: SkillSoft
Nothing is worth more than your reputation. This video shows how a highly trusted company lost and then restored the power of its brand in the marketplace.
Nothing is worth more than your reputation. This video shows how a highly trusted company lost and then restored the power of its brand in the marketplace.
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Produced by: Franklin-Covey
Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and...
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Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and residents coming through the door, they go out of business. Knowing and practicing some basic marketing and sales techniques can help these facilities fill their beds and ensure financial success, so they can focus on the important job of delivering patient care. This course discusses the basics of facility marketing and how to make a sale.
Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and residents coming through the door, they go out of business. Knowing and practicing some basic marketing and sales techniques can help these facilities fill their beds and ensure financial success, so they can focus on the important job of delivering patient care. This course discusses the basics of facility marketing and how to make a sale.
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Produced by: Ed4Online