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Category: Managers

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In order to best address performance of individuals and groups, managers must apply a comprehensive approach. This challenge focuses on methods for managing performance.
In order to best address performance of individuals and groups, managers must apply a comprehensive approach. This challenge focuses on methods for managing performance.
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Produced by: SkillSoft
Top performers aren't always the easiest employees to manage. This impact explores how to deal effectively with top-performing, high maintenance employees.
Top performers aren't always the easiest employees to manage. This impact explores how to deal effectively with top-performing, high maintenance employees.
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Produced by: SkillSoft
This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience.
This Business Impact explores the benefits of employing a knowledgebase to provide call-center employees with a searchable repository of information and practical experience.
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Produced by: SkillSoft
Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer...
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Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer evaluation, you need to make a personalized impact on customers, all the while managing the perception of your organization across a broad landscape of social media, blogs, microblogs, communities, and other media. This course offers guidance and insider tips for building, maintaining, and monitoring an integrated online PR strategy, including advice for weathering any social media storm that threatens your brand.
Everything the customer discovers about your brand before entering your digital services is the focus of your organization's reputation management efforts online. During the phase known as customer evaluation, you need to make a personalized impact on customers, all the while managing the perception of your organization across a broad landscape of social media, blogs, microblogs, communities, and other media. This course offers guidance and insider tips for building, maintaining, and monitoring an integrated online PR strategy, including advice for weathering any social media storm that threatens your brand.
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Produced by: SkillSoft
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.
As the front line in customer contact, call centers rely on proper documentation to track and resolve customer-related issues. This Business Impact explores the five stages of the call-center cycle.
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Produced by: SkillSoft
Nothing is worth more than your reputation. This video shows how a highly trusted company lost and then restored the power of its brand in the marketplace.
Nothing is worth more than your reputation. This video shows how a highly trusted company lost and then restored the power of its brand in the marketplace.
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Produced by: Franklin-Covey
Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and...
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Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and residents coming through the door, they go out of business. Knowing and practicing some basic marketing and sales techniques can help these facilities fill their beds and ensure financial success, so they can focus on the important job of delivering patient care. This course discusses the basics of facility marketing and how to make a sale.
Every year, administrators and staff members working in eldercare and assisted living facilities are asked to do more with fewer resources. But if these facilities don’t have new patients, clients, and residents coming through the door, they go out of business. Knowing and practicing some basic marketing and sales techniques can help these facilities fill their beds and ensure financial success, so they can focus on the important job of delivering patient care. This course discusses the basics of facility marketing and how to make a sale.
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Produced by: Ed4Online
Facebook is the largest social network in the world, with well over a billion users. The business case for using social media is compelling, and many already use Facebook as part of their online community....
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Facebook is the largest social network in the world, with well over a billion users. The business case for using social media is compelling, and many already use Facebook as part of their online community. Facebook offers several channels that help build engagement, as well as tools that help businesses better leverage the site. Several metrics are available that allow companies to gauge their return on investment.
Facebook is the largest social network in the world, with well over a billion users. The business case for using social media is compelling, and many already use Facebook as part of their online community. Facebook offers several channels that help build engagement, as well as tools that help businesses better leverage the site. Several metrics are available that allow companies to gauge their return on investment.
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Produced by: Ed4Online
There has been an explosion of growth in popular social media platforms, such as LinkedIn. LinkedIn is the largest professional social network in the world, with well over 238 million users. The business case...
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There has been an explosion of growth in popular social media platforms, such as LinkedIn. LinkedIn is the largest professional social network in the world, with well over 238 million users. The business case for using social media is compelling, and many businesses and professionals already use LinkedIn as part of their online community.
There has been an explosion of growth in popular social media platforms, such as LinkedIn. LinkedIn is the largest professional social network in the world, with well over 238 million users. The business case for using social media is compelling, and many businesses and professionals already use LinkedIn as part of their online community.
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Produced by: Ed4Online
There has been an explosion of growth in popular social media platforms in recent years, providing a variety of of methods for people to communicate and interact virtually. Twitter is one of the more popular...
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There has been an explosion of growth in popular social media platforms in recent years, providing a variety of of methods for people to communicate and interact virtually. Twitter is one of the more popular social networks in the world. The argument for businesses to use social media is compelling, and many already use Twitter as part of their online presence.
There has been an explosion of growth in popular social media platforms in recent years, providing a variety of of methods for people to communicate and interact virtually. Twitter is one of the more popular social networks in the world. The argument for businesses to use social media is compelling, and many already use Twitter as part of their online presence.
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Produced by: Ed4Online
What if you could draw a picture of your life? Would it be great—or just average? This video inspires people to create a great life for themselves.
What if you could draw a picture of your life? Would it be great—or just average? This video inspires people to create a great life for themselves.
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Produced by: Franklin-Covey
The island nation of Mauritius is home to an incredibly diverse population, yet they have built a harmonious culture that benefits from the best they all have to give.
The island nation of Mauritius is home to an incredibly diverse population, yet they have built a harmonious culture that benefits from the best they all have to give.
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Produced by: Franklin-Covey
A humorous look at what happens when people—and dogs—are conditioned to give less than their best by leaders who limit them.
A humorous look at what happens when people—and dogs—are conditioned to give less than their best by leaders who limit them.
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Produced by: Franklin-Covey
This CEU course provides those in health care with detailed information on: policy context for meaningful use of electronic health records; understanding meaningful use; rural health clinics and electronic...
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This CEU course provides those in health care with detailed information on: policy context for meaningful use of electronic health records; understanding meaningful use; rural health clinics and electronic health records adoption; overall population of rural health clinics; adoption of information technology by rural health clinics; adoption of electronic health records by rural health clinics; qualification for Medicaid incentive payments; and rural health clinics performance on meaningful use measures.
This CEU course provides those in health care with detailed information on: policy context for meaningful use of electronic health records; understanding meaningful use; rural health clinics and electronic health records adoption; overall population of rural health clinics; adoption of information technology by rural health clinics; adoption of electronic health records by rural health clinics; qualification for Medicaid incentive payments; and rural health clinics performance on meaningful use measures.
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Produced by: Quantum Units Education
The adequacy and accuracy of measurement systems is vital to the success of any data collection and analysis, and therefore critical to the overall success of any Six Sigma initiatives in an organization....
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The adequacy and accuracy of measurement systems is vital to the success of any data collection and analysis, and therefore critical to the overall success of any Six Sigma initiatives in an organization. Measurement systems encompass devices, procedures, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. This course examines how to analyze a measurement system to help it produce correct measurements and minimize its proportion of variability in the overall process variability. It introduces key elements of measurement system capability using gauge repeatability and reproducibility (GR&R) studies, measurement correlation, bias, linearity, percent agreement, and precision to tolerance (P/T) ratio. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and become productive members on their Six Sigma project teams.
The adequacy and accuracy of measurement systems is vital to the success of any data collection and analysis, and therefore critical to the overall success of any Six Sigma initiatives in an organization. Measurement systems encompass devices, procedures, and the human element of measurement, which together must produce correct measurements and comply with appropriate standards. This course examines how to analyze a measurement system to help it produce correct measurements and minimize its proportion of variability in the overall process variability. It introduces key elements of measurement system capability using gauge repeatability and reproducibility (GR&R) studies, measurement correlation, bias, linearity, percent agreement, and precision to tolerance (P/T) ratio. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and become productive members on their Six Sigma project teams.
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Produced by: SkillSoft
As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a...
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As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and direction of their relationships. By determining their correlation coefficient, a linear relationship can be quantified and identified as positive, negative, or neutral. Then, using regression analysis, a model is developed to describe the relationship as a linear equation and then used for predictions and estimations. However, it is essential to analyze the uncertainty in the estimate, to test that the relationship between variables is statistically significant, and that the model is valid. This course discusses two important tools - correlation and regression analysis for measuring and modeling relationships between variables. In terms of correlation, it takes learners through examples of scatter diagrams for two variables, the calculation and interpretation of the correlation coefficient, and the interpretation of its confidence interval. The course also draws learners' attention to some key considerations in correlation analysis, such as correlation and causation. In terms of regression analysis, the course discusses the simple linear regression model, how to create it using sample data, interpret and use it, and conduct a hypothesis test to check that the relationship between the variables is statistically significant. Finally, the course looks into how residual analysis is used to test the validity of the regression model. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
As a Six Sigma team moves into the Analyze stage of the DMAIC process, it looks more closely at the variables and variable interrelationships identified during the Measure stage. As part of the analysis, a scatter diagram of dependent and independent variables is drawn to visualize the form, strength, and direction of their relationships. By determining their correlation coefficient, a linear relationship can be quantified and identified as positive, negative, or neutral. Then, using regression analysis, a model is developed to describe the relationship as a linear equation and then used for predictions and estimations. However, it is essential to analyze the uncertainty in the estimate, to test that the relationship between variables is statistically significant, and that the model is valid. This course discusses two important tools - correlation and regression analysis for measuring and modeling relationships between variables. In terms of correlation, it takes learners through examples of scatter diagrams for two variables, the calculation and interpretation of the correlation coefficient, and the interpretation of its confidence interval. The course also draws learners' attention to some key considerations in correlation analysis, such as correlation and causation. In terms of regression analysis, the course discusses the simple linear regression model, how to create it using sample data, interpret and use it, and conduct a hypothesis test to check that the relationship between the variables is statistically significant. Finally, the course looks into how residual analysis is used to test the validity of the regression model. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
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Produced by: SkillSoft
The size of the global derivatives market has by some estimates reached a notional value of a quadrillion dollars. Among the primary users of derivatives are commodity-based corporations, banks, pension...
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The size of the global derivatives market has by some estimates reached a notional value of a quadrillion dollars. Among the primary users of derivatives are commodity-based corporations, banks, pension funds, insurance companies, mutual funds, hedge funds, and private investors. The credit worthiness of different parties to these contracts has been under focus since the credit crisis of 2008, which led to many institutions going bankrupt due to a lack of focus on credit risk. Credit risk has emerged as the major risk in dealing with derivative contracts. In order for derivatives users to manage the associated credit risk, they must develop models and procedures required to measure credit risk in monetary terms. This course identifies the sources of credit risk in widely used derivatives, with a distinction made between over-the-counter versus market traded derivatives. The course also introduces the credit equivalent risk framework, which utilizes statistical techniques to determine a risk factor that is used as an input to determine potential credit loss. In determining potential credit loss, the course also considers the probability of default and recovery rates determined through a credit rating process, analysts' judgements, and other information sources.
The size of the global derivatives market has by some estimates reached a notional value of a quadrillion dollars. Among the primary users of derivatives are commodity-based corporations, banks, pension funds, insurance companies, mutual funds, hedge funds, and private investors. The credit worthiness of different parties to these contracts has been under focus since the credit crisis of 2008, which led to many institutions going bankrupt due to a lack of focus on credit risk. Credit risk has emerged as the major risk in dealing with derivative contracts. In order for derivatives users to manage the associated credit risk, they must develop models and procedures required to measure credit risk in monetary terms. This course identifies the sources of credit risk in widely used derivatives, with a distinction made between over-the-counter versus market traded derivatives. The course also introduces the credit equivalent risk framework, which utilizes statistical techniques to determine a risk factor that is used as an input to determine potential credit loss. In determining potential credit loss, the course also considers the probability of default and recovery rates determined through a credit rating process, analysts' judgements, and other information sources.
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Produced by: SkillSoft
In this course guidelines are presented for writing performance elements and standards and maximizing the capability of performance plans for focusing employee efforts on achieving organizational and group...
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In this course guidelines are presented for writing performance elements and standards and maximizing the capability of performance plans for focusing employee efforts on achieving organizational and group goals.
In this course guidelines are presented for writing performance elements and standards and maximizing the capability of performance plans for focusing employee efforts on achieving organizational and group goals.
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Produced by: Quantum Units Education
Project team conflict can be extremely disruptive to productivity. This impact explores the conflict resolution strategy of mediation.
Project team conflict can be extremely disruptive to productivity. This impact explores the conflict resolution strategy of mediation.
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Produced by: SkillSoft
This course is an overview of the federal Medicaid program and suitable for Nursing Home Administrators. It covers eligibility services provided cost and funding for Medicaid. It is intended to help students...
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This course is an overview of the federal Medicaid program and suitable for Nursing Home Administrators. It covers eligibility services provided cost and funding for Medicaid. It is intended to help students understand the basics of how the program works what it does and how it fits into the national healthcare coverage puzzle.
This course is an overview of the federal Medicaid program and suitable for Nursing Home Administrators. It covers eligibility services provided cost and funding for Medicaid. It is intended to help students understand the basics of how the program works what it does and how it fits into the national healthcare coverage puzzle.
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Produced by: Quantum Units Education
This course is a fusing together of a short FDA Medication Errors Guide and a more comprehensive paper detailing the scope definition investigation process and laws surrounding medical errors. Special...
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This course is a fusing together of a short FDA Medication Errors Guide and a more comprehensive paper detailing the scope definition investigation process and laws surrounding medical errors. Special emphasis is given to medical errors prevalent in the Mental and Behavioral health professions. The paper focuses on Florida but the definitions protocols and preventions outlined are applicable anywhere.
This course is a fusing together of a short FDA Medication Errors Guide and a more comprehensive paper detailing the scope definition investigation process and laws surrounding medical errors. Special emphasis is given to medical errors prevalent in the Mental and Behavioral health professions. The paper focuses on Florida but the definitions protocols and preventions outlined are applicable anywhere.
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Produced by: Quantum Units Education
This course is a fusing together of a short AHRQ Medical Errors Tip Prevention pamphlet and a more involved paper detailing the scope definition investigation process and laws surrounding Medical Errors. The...
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This course is a fusing together of a short AHRQ Medical Errors Tip Prevention pamphlet and a more involved paper detailing the scope definition investigation process and laws surrounding Medical Errors. The paper focuses on Florida but the definitions protocols and preventions outlined are certainly applicable anywhere.
This course is a fusing together of a short AHRQ Medical Errors Tip Prevention pamphlet and a more involved paper detailing the scope definition investigation process and laws surrounding Medical Errors. The paper focuses on Florida but the definitions protocols and preventions outlined are certainly applicable anywhere.
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Produced by: Quantum Units Education
SkillSoft Mentors are available to help students with their studies for the PRINCE2: Foundation exam. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
SkillSoft Mentors are available to help students with their studies for the PRINCE2: Foundation exam. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
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SkillSoft Mentors are available to help students with their studies for the PRINCE2: Foundation exam. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
SkillSoft Mentors are available to help students with their studies for the PRINCE2: Foundation exam. You can reach them by entering a Mentored Chat Room or by using the E-mail My Mentor service.
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