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Marketing management is central to the operation of any business in any industry section. This course will tie together many themes including the basic principles of marketing, the marketing mix, customer...
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Marketing management is central to the operation of any business in any industry section. This course will tie together many themes including the basic principles of marketing, the marketing mix, customer markets, competitors, and environmental influences and move deeper behind the marketing process into the concerns of marketing management. Marketing management requires the functions of analysis, planning, implementation, and control.
Marketing management is central to the operation of any business in any industry section. This course will tie together many themes including the basic principles of marketing, the marketing mix, customer markets, competitors, and environmental influences and move deeper behind the marketing process into the concerns of marketing management. Marketing management requires the functions of analysis, planning, implementation, and control.
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Produced by: Ed4Online
The marketing field offers careers in many roles, suitable to a wide variety of personalities from analytical to creative. This course will provide an exploration of the newest skills needed and the emerging...
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The marketing field offers careers in many roles, suitable to a wide variety of personalities from analytical to creative. This course will provide an exploration of the newest skills needed and the emerging locales where marketing practitioners will thrive.
The marketing field offers careers in many roles, suitable to a wide variety of personalities from analytical to creative. This course will provide an exploration of the newest skills needed and the emerging locales where marketing practitioners will thrive.
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Produced by: Ed4Online
Nothing reinforces instruction better than actual case studies. This is especially true of interventional radiology coding, which comes with some of the most complicated rules in all of medicine. The...
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Nothing reinforces instruction better than actual case studies. This is especially true of interventional radiology coding, which comes with some of the most complicated rules in all of medicine. The Interventional Radiology Case Studies contain documentation from actual IR procedures, so you can better understand how to correctly assign both CPT® and ICD-9 codes.
Nothing reinforces instruction better than actual case studies. This is especially true of interventional radiology coding, which comes with some of the most complicated rules in all of medicine. The Interventional Radiology Case Studies contain documentation from actual IR procedures, so you can better understand how to correctly assign both CPT® and ICD-9 codes.
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Produced by: MedLearn Publishing
If your organization develops a positive learning culture, it will not only weather difficult times better than most, but will flourish in an ultracompetitive global market. A positive learning culture...
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If your organization develops a positive learning culture, it will not only weather difficult times better than most, but will flourish in an ultracompetitive global market. A positive learning culture motivates and energizes your employees to focus on your organization's strategic objectives. In creating a learning culture, you, as a leader, need to ensure that employees at all levels have a positive attitude toward learning. In this course, you will be introduced to organizational learning and its benefits to your organization. It examines the role of training, knowledge management, and technology in facilitating organizational learning, and stresses the pivotal role of the learning culture. By exploring the essential elements and indicators of a pro-learning culture, the course prepares you to assess your current workplace and determine how conducive it is to learning. Developing positive organizational learning will increase your competitiveness and create more satisfied, goal-oriented employees - which leads to a more profitable organization.
If your organization develops a positive learning culture, it will not only weather difficult times better than most, but will flourish in an ultracompetitive global market. A positive learning culture motivates and energizes your employees to focus on your organization's strategic objectives. In creating a learning culture, you, as a leader, need to ensure that employees at all levels have a positive attitude toward learning. In this course, you will be introduced to organizational learning and its benefits to your organization. It examines the role of training, knowledge management, and technology in facilitating organizational learning, and stresses the pivotal role of the learning culture. By exploring the essential elements and indicators of a pro-learning culture, the course prepares you to assess your current workplace and determine how conducive it is to learning. Developing positive organizational learning will increase your competitiveness and create more satisfied, goal-oriented employees - which leads to a more profitable organization.
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Produced by: SkillSoft
Many employees find performance appraisals intimidating. This Business Impact shows how proper preparation makes the process less stressful and more beneficial.
Many employees find performance appraisals intimidating. This Business Impact shows how proper preparation makes the process less stressful and more beneficial.
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Produced by: SkillSoft
Excessive agent absenteeism is an issue for many call centers. This Business Impact examines a strategy for minimizing the problem.
Excessive agent absenteeism is an issue for many call centers. This Business Impact examines a strategy for minimizing the problem.
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Produced by: SkillSoft
Physician and healthcare institutional conflicts of interest have become a hot topic in recent years, particularly as it pertains to patient care. All individuals working in a healthcare environment are...
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Physician and healthcare institutional conflicts of interest have become a hot topic in recent years, particularly as it pertains to patient care. All individuals working in a healthcare environment are expected to put the interests of those they serve ahead of their own. This course provides a general overview of conflicts of interest.
Physician and healthcare institutional conflicts of interest have become a hot topic in recent years, particularly as it pertains to patient care. All individuals working in a healthcare environment are expected to put the interests of those they serve ahead of their own. This course provides a general overview of conflicts of interest.
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Produced by: HCCS - Retail Only
The first step in prevention of conflicts of interest is identifying and disclosing them. This course provides steps to determine conflicts of interest and includes discussion regarding the Physician Open...
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The first step in prevention of conflicts of interest is identifying and disclosing them. This course provides steps to determine conflicts of interest and includes discussion regarding the Physician Open Payments Sunshine Act.
The first step in prevention of conflicts of interest is identifying and disclosing them. This course provides steps to determine conflicts of interest and includes discussion regarding the Physician Open Payments Sunshine Act.
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Produced by: HCCS - Retail Only
Once a conflict of interest has been identified and disclosed, it must be managed and then monitored in the event circumstances change. This course provides tips for effective management and monitoring of...
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Once a conflict of interest has been identified and disclosed, it must be managed and then monitored in the event circumstances change. This course provides tips for effective management and monitoring of conflicts of interest.
Once a conflict of interest has been identified and disclosed, it must be managed and then monitored in the event circumstances change. This course provides tips for effective management and monitoring of conflicts of interest.
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Produced by: HCCS - Retail Only
This course defines quid pro quo and hostile workplace harassment and describes their differences. It will explain liability for sexual harassment and third parties, examine how courts use the reasonable...
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This course defines quid pro quo and hostile workplace harassment and describes their differences. It will explain liability for sexual harassment and third parties, examine how courts use the reasonable person standard and provide appropriate employer responses to a sexual harassment charge. In addition, the course will teach learners how to identify four major types of harassment and describe common myths about sexual harassment. The Equal Employment Opportunity Commission's review of verbal harassment complaints is also reviewed in this course.
This course defines quid pro quo and hostile workplace harassment and describes their differences. It will explain liability for sexual harassment and third parties, examine how courts use the reasonable person standard and provide appropriate employer responses to a sexual harassment charge. In addition, the course will teach learners how to identify four major types of harassment and describe common myths about sexual harassment. The Equal Employment Opportunity Commission's review of verbal harassment complaints is also reviewed in this course.
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Produced by: HCCS - Retail Only
This course assists the learner in determining how to seek guidance if sexual harassment has taken place. It defines the "Reasonable Person" standard and explains the types of people in the workplace who can...
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This course assists the learner in determining how to seek guidance if sexual harassment has taken place. It defines the "Reasonable Person" standard and explains the types of people in the workplace who can be sexual harassers. This course will also identify ways to handle inappropriate behaviors and actions employers can take against harassers.
This course assists the learner in determining how to seek guidance if sexual harassment has taken place. It defines the "Reasonable Person" standard and explains the types of people in the workplace who can be sexual harassers. This course will also identify ways to handle inappropriate behaviors and actions employers can take against harassers.
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Produced by: HCCS - Retail Only
This course assists the learner in recognizing the negative effect sexual harassment has on the workplace. In addition, it will discuss the dangers in delaying reports of sexual harassment. This course will...
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This course assists the learner in recognizing the negative effect sexual harassment has on the workplace. In addition, it will discuss the dangers in delaying reports of sexual harassment. This course will also identify ways supervisors can address sexual harassment in the workplace.
This course assists the learner in recognizing the negative effect sexual harassment has on the workplace. In addition, it will discuss the dangers in delaying reports of sexual harassment. This course will also identify ways supervisors can address sexual harassment in the workplace.
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Produced by: HCCS - Retail Only
This course teaches the learner about an employer's responsibility when an employee is harassed off-site and discusses appropriate responses the employer can take when a client harasses its employees. In...
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This course teaches the learner about an employer's responsibility when an employee is harassed off-site and discusses appropriate responses the employer can take when a client harasses its employees. In addition, it discusses when federal harassment laws do or do not apply and assists the learner in recognizing when a single act qualifies as sexual harassment.
This course teaches the learner about an employer's responsibility when an employee is harassed off-site and discusses appropriate responses the employer can take when a client harasses its employees. In addition, it discusses when federal harassment laws do or do not apply and assists the learner in recognizing when a single act qualifies as sexual harassment.
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Produced by: HCCS - Retail Only
This course teaches the learner about the benefits of sexual harassment prevention policies and procedures. It includes the minimum elements of a sexual harassment prevention policy and procedure and...
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This course teaches the learner about the benefits of sexual harassment prevention policies and procedures. It includes the minimum elements of a sexual harassment prevention policy and procedure and explains how a sexual harassment prevention policy and procedure must be distributed to employees. In addition, the course teaches the learner why vulgar (foul) language cannot be permitted in the workplace. It discusses why sexual harassment could be a problem even though no employee has filed a complaint and lists the steps that supervisors and managers should take to prevent sexual harassment.
This course teaches the learner about the benefits of sexual harassment prevention policies and procedures. It includes the minimum elements of a sexual harassment prevention policy and procedure and explains how a sexual harassment prevention policy and procedure must be distributed to employees. In addition, the course teaches the learner why vulgar (foul) language cannot be permitted in the workplace. It discusses why sexual harassment could be a problem even though no employee has filed a complaint and lists the steps that supervisors and managers should take to prevent sexual harassment.
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Produced by: HCCS - Retail Only
This course teaches the learner about the difference between inappropriate and illegal sexual behaviors. In addition, it teaches the learner why the parties' gender is not a determining factor as to whether...
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This course teaches the learner about the difference between inappropriate and illegal sexual behaviors. In addition, it teaches the learner why the parties' gender is not a determining factor as to whether sexual harassment has taken place. The course teaches the learner the difference between giving a compliment and harassment and discusses the difference between flirting and harassment. The obligation of supervisors and managers when they become aware of harassing behavior in the workplace is discussed, as well as the best action to take when an incident has been investigated and found to be an isolated occurrence.
This course teaches the learner about the difference between inappropriate and illegal sexual behaviors. In addition, it teaches the learner why the parties' gender is not a determining factor as to whether sexual harassment has taken place. The course teaches the learner the difference between giving a compliment and harassment and discusses the difference between flirting and harassment. The obligation of supervisors and managers when they become aware of harassing behavior in the workplace is discussed, as well as the best action to take when an incident has been investigated and found to be an isolated occurrence.
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Produced by: HCCS - Retail Only
This course teaches the learners to recognize workplace interactions that may make physical touching sexual harassment. It describes when persistent advances become sexual harassment and identifies who can...
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This course teaches the learners to recognize workplace interactions that may make physical touching sexual harassment. It describes when persistent advances become sexual harassment and identifies who can be a harasser. In addition, the course teaches the learner why a supervisor must be very careful about dating a fellow employee and why married supervisory employees, or those engaged in a personal relationship, must avoid special treatment of their partners. It explains ineffective strategies for avoiding sexual harassment charges and examines why avoiding social contact can backfire. Filing complaints related to preferential treatment is also discussed.
This course teaches the learners to recognize workplace interactions that may make physical touching sexual harassment. It describes when persistent advances become sexual harassment and identifies who can be a harasser. In addition, the course teaches the learner why a supervisor must be very careful about dating a fellow employee and why married supervisory employees, or those engaged in a personal relationship, must avoid special treatment of their partners. It explains ineffective strategies for avoiding sexual harassment charges and examines why avoiding social contact can backfire. Filing complaints related to preferential treatment is also discussed.
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Produced by: HCCS - Retail Only
This course teaches the learner about actions that can be taken if he or she believes he or she is being sexually harassed. It describes potential remedies a harassed person is entitled to receive if the...
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This course teaches the learner about actions that can be taken if he or she believes he or she is being sexually harassed. It describes potential remedies a harassed person is entitled to receive if the claim is found to be true, and describes an employer's responsibility to prevent sexual harassment in the workplace.
This course teaches the learner about actions that can be taken if he or she believes he or she is being sexually harassed. It describes potential remedies a harassed person is entitled to receive if the claim is found to be true, and describes an employer's responsibility to prevent sexual harassment in the workplace.
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Produced by: HCCS - Retail Only
This course provides an overview of state-specific laws surrounding sexual harassment. It complies with federal and state laws, including: 2018 New York State sexual harassment prevention law; New York City...
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This course provides an overview of state-specific laws surrounding sexual harassment. It complies with federal and state laws, including: 2018 New York State sexual harassment prevention law; New York City Stop Sexual Harassment in NYC Act; California's AB 1825 sexual harassment training law; California's AB 2053 anti-bullying training law; and California's SB 396 gender identity, gender expression, and sexual orientation harassment training law.
This course provides an overview of state-specific laws surrounding sexual harassment. It complies with federal and state laws, including: 2018 New York State sexual harassment prevention law; New York City Stop Sexual Harassment in NYC Act; California's AB 1825 sexual harassment training law; California's AB 2053 anti-bullying training law; and California's SB 396 gender identity, gender expression, and sexual orientation harassment training law.
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Produced by: HCCS - Retail Only
Sexual harassment is not a new problem but has, in recent months, garnered much attention both in the news and within legislative bodies across the nation. Sexual harassment may affect an individual's...
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Sexual harassment is not a new problem but has, in recent months, garnered much attention both in the news and within legislative bodies across the nation. Sexual harassment may affect an individual's employment, interfere with work performance and create an intimidating, hostile or offensive work environment. This course provides a general overview of the types of sexual harassment, how to seek guidance, protections in the workplace and when and how to take action.
Sexual harassment is not a new problem but has, in recent months, garnered much attention both in the news and within legislative bodies across the nation. Sexual harassment may affect an individual's employment, interfere with work performance and create an intimidating, hostile or offensive work environment. This course provides a general overview of the types of sexual harassment, how to seek guidance, protections in the workplace and when and how to take action.
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Produced by: HCCS - Retail Only
This course is intended to help employers of healthcare and social services workers establish effective workplace violence prevention programs adapted to their specific work sites. It offers guidelines based...
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This course is intended to help employers of healthcare and social services workers establish effective workplace violence prevention programs adapted to their specific work sites. It offers guidelines based on National Institute for Occupational Safety and Health (NIOSH) standards that address preventing violence inflicted by patients or clients against staff. It also covers resources available to support design and implementation of such a program.
This course is intended to help employers of healthcare and social services workers establish effective workplace violence prevention programs adapted to their specific work sites. It offers guidelines based on National Institute for Occupational Safety and Health (NIOSH) standards that address preventing violence inflicted by patients or clients against staff. It also covers resources available to support design and implementation of such a program.
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Produced by: Quantum Units Education
Incentives can help call centers minimize agent turnover. This Business Impact examines what makes a rewards and recognition program effective.
Incentives can help call centers minimize agent turnover. This Business Impact examines what makes a rewards and recognition program effective.
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Produced by: SkillSoft
Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma...
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Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events will occur. Understanding probabilities can provide Black Belts with the tools to make predictions about events or event combinations. To make accurate inferences about a population from the sample data collected in the Measure stage, Black Belts must also be familiar with the characteristics of various probability distributions, and their suitability for different types of data. Understanding the behavior of probability distributions allows the Black Belts to find the probability that values will be found within a given range, and thus to provide information on the variation in the organization's processes and products. This course provides Black Belts with basic information on probabilities and probability distributions, from the frequently used normal, Poisson, and binomial distributions, to the more specialized hypergeometric, Weibull, bivariate, exponential, and lognormal, as well as the distributions that test hypothesis and set confidence intervals: Chi-square, Student's t, and F distributions. When chosen appropriately to represent the data, these distributions will provide information on process and product variation, and support subsequent inferences based on sample data. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events will occur. Understanding probabilities can provide Black Belts with the tools to make predictions about events or event combinations. To make accurate inferences about a population from the sample data collected in the Measure stage, Black Belts must also be familiar with the characteristics of various probability distributions, and their suitability for different types of data. Understanding the behavior of probability distributions allows the Black Belts to find the probability that values will be found within a given range, and thus to provide information on the variation in the organization's processes and products. This course provides Black Belts with basic information on probabilities and probability distributions, from the frequently used normal, Poisson, and binomial distributions, to the more specialized hypergeometric, Weibull, bivariate, exponential, and lognormal, as well as the distributions that test hypothesis and set confidence intervals: Chi-square, Student's t, and F distributions. When chosen appropriately to represent the data, these distributions will provide information on process and product variation, and support subsequent inferences based on sample data. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
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Produced by: SkillSoft
Problem loans affect the bottom line profitability of banks. Therefore, it is vital to identify these loans and determine the reasons why they occur. Warning signs typically exist that may inform loan...
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Problem loans affect the bottom line profitability of banks. Therefore, it is vital to identify these loans and determine the reasons why they occur. Warning signs typically exist that may inform loan portfolio administrators of impending issues with consumer or business loans. When loans do become problematic, there are certain measures that banks can take to protect themselves, such as restructuring debt, liquidating, or securing assets. Such techniques were widely used during the global credit crisis of the early 21st century, and continue to be relevant in a contemporary credit risk management setting. It is important for analysts to understand the different kinds of consumer loans and tools such as credit scorecards that assist in determining the credit risk level of borrowers. This course introduces non-performing loans and gives an overview of their warning signs. It also describes ways that banks can protect themselves from non-performing loans and minimize any associated losses. It then identifies types of consumer loans and how consumer credit scorecards are used to distinguish high risk borrowers from low risk ones.
Problem loans affect the bottom line profitability of banks. Therefore, it is vital to identify these loans and determine the reasons why they occur. Warning signs typically exist that may inform loan portfolio administrators of impending issues with consumer or business loans. When loans do become problematic, there are certain measures that banks can take to protect themselves, such as restructuring debt, liquidating, or securing assets. Such techniques were widely used during the global credit crisis of the early 21st century, and continue to be relevant in a contemporary credit risk management setting. It is important for analysts to understand the different kinds of consumer loans and tools such as credit scorecards that assist in determining the credit risk level of borrowers. This course introduces non-performing loans and gives an overview of their warning signs. It also describes ways that banks can protect themselves from non-performing loans and minimize any associated losses. It then identifies types of consumer loans and how consumer credit scorecards are used to distinguish high risk borrowers from low risk ones.
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Produced by: SkillSoft
Organizations should regularly evaluate existing processes to make sure they meet targets and specifications set by their customer and business requirements. Measuring and analyzing process capability and...
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Organizations should regularly evaluate existing processes to make sure they meet targets and specifications set by their customer and business requirements. Measuring and analyzing process capability and performance enables an organization to report its sigma level and improvement teams to targets their efforts effectively. This course explores the key concepts related to process capability and performance, and the methods of measuring and interpreting common performance indices. It also discusses how to verify the stability and normality of a given process and identify key considerations for measuring process capability, such as short-term and long-term capability and sigma shift.This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and become productive members on their Six Sigma project teams.
Organizations should regularly evaluate existing processes to make sure they meet targets and specifications set by their customer and business requirements. Measuring and analyzing process capability and performance enables an organization to report its sigma level and improvement teams to targets their efforts effectively. This course explores the key concepts related to process capability and performance, and the methods of measuring and interpreting common performance indices. It also discusses how to verify the stability and normality of a given process and identify key considerations for measuring process capability, such as short-term and long-term capability and sigma shift.This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and become productive members on their Six Sigma project teams.
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Produced by: SkillSoft
During the Define stage of a Six Sigma project, the Six Sigma team identifies process areas that require analysis and improvement. During the Measure stage, the team maps the processes and procedures that...
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During the Define stage of a Six Sigma project, the Six Sigma team identifies process areas that require analysis and improvement. During the Measure stage, the team maps the processes and procedures that were identified. As this mapping takes place, the team begins to uncover likely causes of the problems and analyze them fully. This course will examine key tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
During the Define stage of a Six Sigma project, the Six Sigma team identifies process areas that require analysis and improvement. During the Measure stage, the team maps the processes and procedures that were identified. As this mapping takes place, the team begins to uncover likely causes of the problems and analyze them fully. This course will examine key tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
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Produced by: SkillSoft