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This course teaches the learner about the difference between inappropriate and illegal sexual behaviors. In addition, it teaches the learner why the parties' gender is not a determining factor as to whether...
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This course teaches the learner about the difference between inappropriate and illegal sexual behaviors. In addition, it teaches the learner why the parties' gender is not a determining factor as to whether sexual harassment has taken place. The course teaches the learner the difference between giving a compliment and harassment and discusses the difference between flirting and harassment. The obligation of supervisors and managers when they become aware of harassing behavior in the workplace is discussed, as well as the best action to take when an incident has been investigated and found to be an isolated occurrence.
This course teaches the learner about the difference between inappropriate and illegal sexual behaviors. In addition, it teaches the learner why the parties' gender is not a determining factor as to whether sexual harassment has taken place. The course teaches the learner the difference between giving a compliment and harassment and discusses the difference between flirting and harassment. The obligation of supervisors and managers when they become aware of harassing behavior in the workplace is discussed, as well as the best action to take when an incident has been investigated and found to be an isolated occurrence.
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Produced by: HCCS - Retail Only
This course teaches the learners to recognize workplace interactions that may make physical touching sexual harassment. It describes when persistent advances become sexual harassment and identifies who can...
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This course teaches the learners to recognize workplace interactions that may make physical touching sexual harassment. It describes when persistent advances become sexual harassment and identifies who can be a harasser. In addition, the course teaches the learner why a supervisor must be very careful about dating a fellow employee and why married supervisory employees, or those engaged in a personal relationship, must avoid special treatment of their partners. It explains ineffective strategies for avoiding sexual harassment charges and examines why avoiding social contact can backfire. Filing complaints related to preferential treatment is also discussed.
This course teaches the learners to recognize workplace interactions that may make physical touching sexual harassment. It describes when persistent advances become sexual harassment and identifies who can be a harasser. In addition, the course teaches the learner why a supervisor must be very careful about dating a fellow employee and why married supervisory employees, or those engaged in a personal relationship, must avoid special treatment of their partners. It explains ineffective strategies for avoiding sexual harassment charges and examines why avoiding social contact can backfire. Filing complaints related to preferential treatment is also discussed.
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Produced by: HCCS - Retail Only
This course teaches the learner about actions that can be taken if he or she believes he or she is being sexually harassed. It describes potential remedies a harassed person is entitled to receive if the...
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This course teaches the learner about actions that can be taken if he or she believes he or she is being sexually harassed. It describes potential remedies a harassed person is entitled to receive if the claim is found to be true, and describes an employer's responsibility to prevent sexual harassment in the workplace.
This course teaches the learner about actions that can be taken if he or she believes he or she is being sexually harassed. It describes potential remedies a harassed person is entitled to receive if the claim is found to be true, and describes an employer's responsibility to prevent sexual harassment in the workplace.
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Produced by: HCCS - Retail Only
This course provides an overview of state-specific laws surrounding sexual harassment. It complies with federal and state laws, including: 2018 New York State sexual harassment prevention law; New York City...
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This course provides an overview of state-specific laws surrounding sexual harassment. It complies with federal and state laws, including: 2018 New York State sexual harassment prevention law; New York City Stop Sexual Harassment in NYC Act; California's AB 1825 sexual harassment training law; California's AB 2053 anti-bullying training law; and California's SB 396 gender identity, gender expression, and sexual orientation harassment training law.
This course provides an overview of state-specific laws surrounding sexual harassment. It complies with federal and state laws, including: 2018 New York State sexual harassment prevention law; New York City Stop Sexual Harassment in NYC Act; California's AB 1825 sexual harassment training law; California's AB 2053 anti-bullying training law; and California's SB 396 gender identity, gender expression, and sexual orientation harassment training law.
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Produced by: HCCS - Retail Only
Sexual harassment is not a new problem but has, in recent months, garnered much attention both in the news and within legislative bodies across the nation. Sexual harassment may affect an individual's...
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Sexual harassment is not a new problem but has, in recent months, garnered much attention both in the news and within legislative bodies across the nation. Sexual harassment may affect an individual's employment, interfere with work performance and create an intimidating, hostile or offensive work environment. This course provides a general overview of the types of sexual harassment, how to seek guidance, protections in the workplace and when and how to take action.
Sexual harassment is not a new problem but has, in recent months, garnered much attention both in the news and within legislative bodies across the nation. Sexual harassment may affect an individual's employment, interfere with work performance and create an intimidating, hostile or offensive work environment. This course provides a general overview of the types of sexual harassment, how to seek guidance, protections in the workplace and when and how to take action.
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Produced by: HCCS - Retail Only
This course is intended to help employers of healthcare and social services workers establish effective workplace violence prevention programs adapted to their specific work sites. It offers guidelines based...
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This course is intended to help employers of healthcare and social services workers establish effective workplace violence prevention programs adapted to their specific work sites. It offers guidelines based on National Institute for Occupational Safety and Health (NIOSH) standards that address preventing violence inflicted by patients or clients against staff. It also covers resources available to support design and implementation of such a program.
This course is intended to help employers of healthcare and social services workers establish effective workplace violence prevention programs adapted to their specific work sites. It offers guidelines based on National Institute for Occupational Safety and Health (NIOSH) standards that address preventing violence inflicted by patients or clients against staff. It also covers resources available to support design and implementation of such a program.
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Produced by: Quantum Units Education
This course provides an overview of the PRINCE2® Practitioner certification exam including the expected learning levels for individuals preparing for the exam, and the question formats to expect on the exam....
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This course provides an overview of the PRINCE2® Practitioner certification exam including the expected learning levels for individuals preparing for the exam, and the question formats to expect on the exam. This course also provides an overview of navigating PRINCE2® Practitioner exam preparation material found in the PRINCE2® manual. PRINCE2® is a registered trademark of AXELOS Limited.
This course provides an overview of the PRINCE2® Practitioner certification exam including the expected learning levels for individuals preparing for the exam, and the question formats to expect on the exam. This course also provides an overview of navigating PRINCE2® Practitioner exam preparation material found in the PRINCE2® manual. PRINCE2® is a registered trademark of AXELOS Limited.
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Incentives can help call centers minimize agent turnover. This Business Impact examines what makes a rewards and recognition program effective.
Incentives can help call centers minimize agent turnover. This Business Impact examines what makes a rewards and recognition program effective.
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Produced by: SkillSoft
Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma...
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Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events will occur. Understanding probabilities can provide Black Belts with the tools to make predictions about events or event combinations. To make accurate inferences about a population from the sample data collected in the Measure stage, Black Belts must also be familiar with the characteristics of various probability distributions, and their suitability for different types of data. Understanding the behavior of probability distributions allows the Black Belts to find the probability that values will be found within a given range, and thus to provide information on the variation in the organization's processes and products. This course provides Black Belts with basic information on probabilities and probability distributions, from the frequently used normal, Poisson, and binomial distributions, to the more specialized hypergeometric, Weibull, bivariate, exponential, and lognormal, as well as the distributions that test hypothesis and set confidence intervals: Chi-square, Student's t, and F distributions. When chosen appropriately to represent the data, these distributions will provide information on process and product variation, and support subsequent inferences based on sample data. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
Organizations need to make inferences about a population from sample data, and understanding how to calculate the probability that an event will occur is crucial to making those inferences. In a Six Sigma context, it is often important to calculate the likelihood that a combination of events or that an ordered combination of events will occur. Understanding probabilities can provide Black Belts with the tools to make predictions about events or event combinations. To make accurate inferences about a population from the sample data collected in the Measure stage, Black Belts must also be familiar with the characteristics of various probability distributions, and their suitability for different types of data. Understanding the behavior of probability distributions allows the Black Belts to find the probability that values will be found within a given range, and thus to provide information on the variation in the organization's processes and products. This course provides Black Belts with basic information on probabilities and probability distributions, from the frequently used normal, Poisson, and binomial distributions, to the more specialized hypergeometric, Weibull, bivariate, exponential, and lognormal, as well as the distributions that test hypothesis and set confidence intervals: Chi-square, Student's t, and F distributions. When chosen appropriately to represent the data, these distributions will provide information on process and product variation, and support subsequent inferences based on sample data. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
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Produced by: SkillSoft
Problem loans affect the bottom line profitability of banks. Therefore, it is vital to identify these loans and determine the reasons why they occur. Warning signs typically exist that may inform loan...
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Problem loans affect the bottom line profitability of banks. Therefore, it is vital to identify these loans and determine the reasons why they occur. Warning signs typically exist that may inform loan portfolio administrators of impending issues with consumer or business loans. When loans do become problematic, there are certain measures that banks can take to protect themselves, such as restructuring debt, liquidating, or securing assets. Such techniques were widely used during the global credit crisis of the early 21st century, and continue to be relevant in a contemporary credit risk management setting. It is important for analysts to understand the different kinds of consumer loans and tools such as credit scorecards that assist in determining the credit risk level of borrowers. This course introduces non-performing loans and gives an overview of their warning signs. It also describes ways that banks can protect themselves from non-performing loans and minimize any associated losses. It then identifies types of consumer loans and how consumer credit scorecards are used to distinguish high risk borrowers from low risk ones.
Problem loans affect the bottom line profitability of banks. Therefore, it is vital to identify these loans and determine the reasons why they occur. Warning signs typically exist that may inform loan portfolio administrators of impending issues with consumer or business loans. When loans do become problematic, there are certain measures that banks can take to protect themselves, such as restructuring debt, liquidating, or securing assets. Such techniques were widely used during the global credit crisis of the early 21st century, and continue to be relevant in a contemporary credit risk management setting. It is important for analysts to understand the different kinds of consumer loans and tools such as credit scorecards that assist in determining the credit risk level of borrowers. This course introduces non-performing loans and gives an overview of their warning signs. It also describes ways that banks can protect themselves from non-performing loans and minimize any associated losses. It then identifies types of consumer loans and how consumer credit scorecards are used to distinguish high risk borrowers from low risk ones.
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Produced by: SkillSoft
Organizations should regularly evaluate existing processes to make sure they meet targets and specifications set by their customer and business requirements. Measuring and analyzing process capability and...
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Organizations should regularly evaluate existing processes to make sure they meet targets and specifications set by their customer and business requirements. Measuring and analyzing process capability and performance enables an organization to report its sigma level and improvement teams to targets their efforts effectively. This course explores the key concepts related to process capability and performance, and the methods of measuring and interpreting common performance indices. It also discusses how to verify the stability and normality of a given process and identify key considerations for measuring process capability, such as short-term and long-term capability and sigma shift.This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and become productive members on their Six Sigma project teams.
Organizations should regularly evaluate existing processes to make sure they meet targets and specifications set by their customer and business requirements. Measuring and analyzing process capability and performance enables an organization to report its sigma level and improvement teams to targets their efforts effectively. This course explores the key concepts related to process capability and performance, and the methods of measuring and interpreting common performance indices. It also discusses how to verify the stability and normality of a given process and identify key considerations for measuring process capability, such as short-term and long-term capability and sigma shift.This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward their certification and become productive members on their Six Sigma project teams.
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Produced by: SkillSoft
During the Define stage of a Six Sigma project, the Six Sigma team identifies process areas that require analysis and improvement. During the Measure stage, the team maps the processes and procedures that...
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During the Define stage of a Six Sigma project, the Six Sigma team identifies process areas that require analysis and improvement. During the Measure stage, the team maps the processes and procedures that were identified. As this mapping takes place, the team begins to uncover likely causes of the problems and analyze them fully. This course will examine key tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
During the Define stage of a Six Sigma project, the Six Sigma team identifies process areas that require analysis and improvement. During the Measure stage, the team maps the processes and procedures that were identified. As this mapping takes place, the team begins to uncover likely causes of the problems and analyze them fully. This course will examine key tools and techniques used to model and analyze existing processes. From a process modeling perspective, the course looks at techniques such as process mapping, written procedures, and work instructions. This course is aligned to the ASQ Body of Knowledge and is designed to assist Green Belt candidates toward achieving their certifications and becoming productive members of their Six Sigma project teams.
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Produced by: SkillSoft
To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. Among the many Six Sigma tools, several are designed specifically to identify and prioritize...
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To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. Among the many Six Sigma tools, several are designed specifically to identify and prioritize process input and output variables and their importance relative to customer or business requirements. Using cause-and-effect matrices, Black Belts can determine which process inputs to target first. Using process efficiency formulas, they can determine the ratio of value-added time to total lead time, then enhance this ratio by reducing that troublesome drag on lead time â€" work in process. With metrics established, Black Belts can recommend approaches to balance the flow of processes and determine the impact that 'hidden factories' could have on process flow metrics. Looking closer at the steps of a given process, Black Belts are then able to wield a number of analysis tools such as flowcharts, spaghetti diagrams, process maps, value stream maps, and gemba walk to reveal lurking time traps, constraints, and wasted steps â€" all with a view of improving process characteristics for optimum efficiency. This course provides strategies to measure the current state of an organization's processes by analyzing the variables of its processes, using metrics to calculate process flow performance, and employing tools to analyze processes. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
To improve the processes behind an organization's products and services, a Six Sigma Black Belt must measure them. Among the many Six Sigma tools, several are designed specifically to identify and prioritize process input and output variables and their importance relative to customer or business requirements. Using cause-and-effect matrices, Black Belts can determine which process inputs to target first. Using process efficiency formulas, they can determine the ratio of value-added time to total lead time, then enhance this ratio by reducing that troublesome drag on lead time â€" work in process. With metrics established, Black Belts can recommend approaches to balance the flow of processes and determine the impact that 'hidden factories' could have on process flow metrics. Looking closer at the steps of a given process, Black Belts are then able to wield a number of analysis tools such as flowcharts, spaghetti diagrams, process maps, value stream maps, and gemba walk to reveal lurking time traps, constraints, and wasted steps â€" all with a view of improving process characteristics for optimum efficiency. This course provides strategies to measure the current state of an organization's processes by analyzing the variables of its processes, using metrics to calculate process flow performance, and employing tools to analyze processes. This course is aligned with the ASQ Certified Six Sigma Black Belt certification exam and is designed to assist learners as part of their exam preparation. It builds on foundational knowledge that is taught in SkillSoft's ASQ-aligned Green Belt curriculum.
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Produced by: SkillSoft
An effective Compliance Program not only works to protect an organization against running afoul of the government, it is mandated by law for healthcare providers. Physicians and non-physician providers play...
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An effective Compliance Program not only works to protect an organization against running afoul of the government, it is mandated by law for healthcare providers. Physicians and non-physician providers play a substantial role in helping those organizations stay safe. This course will help you understand the importance of a compliance program, strategies for program assessment and where to go for guidance.
An effective Compliance Program not only works to protect an organization against running afoul of the government, it is mandated by law for healthcare providers. Physicians and non-physician providers play a substantial role in helping those organizations stay safe. This course will help you understand the importance of a compliance program, strategies for program assessment and where to go for guidance.
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Produced by: HCCS - Retail Only
The healthcare regulatory landscape is fraught with risk, much of which is associated with the submission of claims. This course outlines common types of healthcare fraud, the False Claims Act, HIPAA and the...
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The healthcare regulatory landscape is fraught with risk, much of which is associated with the submission of claims. This course outlines common types of healthcare fraud, the False Claims Act, HIPAA and the OIG Work Plan.
The healthcare regulatory landscape is fraught with risk, much of which is associated with the submission of claims. This course outlines common types of healthcare fraud, the False Claims Act, HIPAA and the OIG Work Plan.
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Produced by: HCCS - Retail Only
Stark Law is a complex body of law that has significant impact on healthcare, particularly physicians. This course is Part 1 of a 2-part course that will help you understand the key prohibition of Stark;...
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Stark Law is a complex body of law that has significant impact on healthcare, particularly physicians. This course is Part 1 of a 2-part course that will help you understand the key prohibition of Stark; explain what constitutes a financial relationship under Stark; and understand the services that make up designated health services.
Stark Law is a complex body of law that has significant impact on healthcare, particularly physicians. This course is Part 1 of a 2-part course that will help you understand the key prohibition of Stark; explain what constitutes a financial relationship under Stark; and understand the services that make up designated health services.
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Produced by: HCCS - Retail Only
Stark Law is a complex body of law that has significant impact on healthcare. This course is Part 2 of a 2-part course. This course is a continuation from Part 1 and will help you name two exceptions to the...
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Stark Law is a complex body of law that has significant impact on healthcare. This course is Part 2 of a 2-part course. This course is a continuation from Part 1 and will help you name two exceptions to the Stark Law; state two types of sanctions for Stark violations; describe Fair Market Value; and describe the self-reporting protocol.
Stark Law is a complex body of law that has significant impact on healthcare. This course is Part 2 of a 2-part course. This course is a continuation from Part 1 and will help you name two exceptions to the Stark Law; state two types of sanctions for Stark violations; describe Fair Market Value; and describe the self-reporting protocol.
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Produced by: HCCS - Retail Only
The Anti-Kickback Statute is another primary law affecting healthcare. While seemingly similar to the Stark Law, there are critical differences. This course will introduce you to the distinctions between...
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The Anti-Kickback Statute is another primary law affecting healthcare. While seemingly similar to the Stark Law, there are critical differences. This course will introduce you to the distinctions between the Stark Law and the Anti-Kickback Statute (AKS); the legal meaning of referral; the meaning of safe harbor and the penalties for Anti-Kickback violations .
The Anti-Kickback Statute is another primary law affecting healthcare. While seemingly similar to the Stark Law, there are critical differences. This course will introduce you to the distinctions between the Stark Law and the Anti-Kickback Statute (AKS); the legal meaning of referral; the meaning of safe harbor and the penalties for Anti-Kickback violations .
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Produced by: HCCS - Retail Only
If basic documentation is not accurate, timely and appropriate, it can be very problematic. This course will help you to describe the primary purpose of documentation; give examples of documentation...
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If basic documentation is not accurate, timely and appropriate, it can be very problematic. This course will help you to describe the primary purpose of documentation; give examples of documentation failures; describe elements of effective documentation; and describe basic documentation requirements Evaluation and Management services and in the hospital setting.
If basic documentation is not accurate, timely and appropriate, it can be very problematic. This course will help you to describe the primary purpose of documentation; give examples of documentation failures; describe elements of effective documentation; and describe basic documentation requirements Evaluation and Management services and in the hospital setting.
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Produced by: HCCS - Retail Only
You hear it in the news frequently – another health plan or healthcare provider is the victim of hacking, ransomware attacks or breaches of patient information. Due to the quality and quantity of patient...
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You hear it in the news frequently – another health plan or healthcare provider is the victim of hacking, ransomware attacks or breaches of patient information. Due to the quality and quantity of patient information maintained, healthcare providers are very lucrative targets for criminals. This course discusses the forms of medical identity theft; why medical identity theft is dangerous to the health of the victim and the thief and ways to hinder medical identity theft. The course also discusses identity theft risks with regard to the provider.
You hear it in the news frequently – another health plan or healthcare provider is the victim of hacking, ransomware attacks or breaches of patient information. Due to the quality and quantity of patient information maintained, healthcare providers are very lucrative targets for criminals. This course discusses the forms of medical identity theft; why medical identity theft is dangerous to the health of the victim and the thief and ways to hinder medical identity theft. The course also discusses identity theft risks with regard to the provider.
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Produced by: HCCS - Retail Only
In order to bill for a service in which a resident physician has participated, certain conditions must be documented by the teaching physician. This course discusses what physical presence means; the term...
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In order to bill for a service in which a resident physician has participated, certain conditions must be documented by the teaching physician. This course discusses what physical presence means; the term student in the teaching physician billing rules; what is required for evaluation and management services documentation; and describe the teaching physician physical presence requirements for time-based procedures.
In order to bill for a service in which a resident physician has participated, certain conditions must be documented by the teaching physician. This course discusses what physical presence means; the term student in the teaching physician billing rules; what is required for evaluation and management services documentation; and describe the teaching physician physical presence requirements for time-based procedures.
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Produced by: HCCS - Retail Only
With certain exceptions, the rules for billing diagnostic tests require that they be performed under a specified level of physician supervision. These levels are specified by procedure codes in the Medicare...
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With certain exceptions, the rules for billing diagnostic tests require that they be performed under a specified level of physician supervision. These levels are specified by procedure codes in the Medicare Physician Fee Schedule Relative Value File. This course discusses the three primary levels of physician supervision of diagnostic servoces; Medicare coverage of routine costs during clinical trials; and the payment reporting requirements for Open Payments.
With certain exceptions, the rules for billing diagnostic tests require that they be performed under a specified level of physician supervision. These levels are specified by procedure codes in the Medicare Physician Fee Schedule Relative Value File. This course discusses the three primary levels of physician supervision of diagnostic servoces; Medicare coverage of routine costs during clinical trials; and the payment reporting requirements for Open Payments.
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Produced by: HCCS - Retail Only
Managing projects is a key function of leadership. This challenge examines methods for overseeing project teams and managing stakeholder expectations.
Managing projects is a key function of leadership. This challenge examines methods for overseeing project teams and managing stakeholder expectations.
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Produced by: SkillSoft
An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process....
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An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes seven themes: Business Case, Organization, Quality, Plans, Risk, Change and Progress. These methodologies are recognized as an international standard for process-based project management and are the accepted methods for project management in the UK.They include the best practices in project management and provide a flexible and adaptable approach to suit all projects. PRINCE2 is a project management method designed to provide a framework for a wide variety of disciplines and activities required within a project. This course is designed to help prepare learners for the PRINCE2 Foundation certification exam. It provides an overview of the planning-related themes in a PRINCE2-aligned project, specifically the Business Case, Organization, Plans and Risk themes. PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
An effective project management methodology requires a foundation of core themes that allow Project Managers, Project Boards and project team members to organize and control the project management process. These themes are the building blocks of good project management. The project management methodology advocated by PRINCE2 includes seven themes: Business Case, Organization, Quality, Plans, Risk, Change and Progress. These methodologies are recognized as an international standard for process-based project management and are the accepted methods for project management in the UK.They include the best practices in project management and provide a flexible and adaptable approach to suit all projects. PRINCE2 is a project management method designed to provide a framework for a wide variety of disciplines and activities required within a project. This course is designed to help prepare learners for the PRINCE2 Foundation certification exam. It provides an overview of the planning-related themes in a PRINCE2-aligned project, specifically the Business Case, Organization, Plans and Risk themes. PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
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This course introduces three of the themes of a PRINCE2: 2009-aligned project: Quality, Change and Progress. PRINCE2 is recognized as an international standard for process-based project management. It is the...
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This course introduces three of the themes of a PRINCE2: 2009-aligned project: Quality, Change and Progress. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is designed to assist learners in preparation for the PRINCE2 Foundation certification exam objectives related to the Quality, Change and Progress themes. It covers quality management principles, quality roles and responsibilities and the quality trail. It also explorers change management principles and how to control progress in a PRINCE2 project environment. PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
This course introduces three of the themes of a PRINCE2: 2009-aligned project: Quality, Change and Progress. PRINCE2 is recognized as an international standard for process-based project management. It is the standard method for project management in the UK. This course is designed to assist learners in preparation for the PRINCE2 Foundation certification exam objectives related to the Quality, Change and Progress themes. It covers quality management principles, quality roles and responsibilities and the quality trail. It also explorers change management principles and how to control progress in a PRINCE2 project environment. PRINCE2® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
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