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Category: Senior Management

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Work Teams are made up of several individuals who have different but complementary skills, and who hold themselves mutually accountable for working towards a common purpose. Companies are taking a...
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Work Teams are made up of several individuals who have different but complementary skills, and who hold themselves mutually accountable for working towards a common purpose. Companies are taking a team approach because it has been shown that teamwork leads to happier customers, improved work quality, faster and better product development, higher job satisfaction, and better decision making.
Work Teams are made up of several individuals who have different but complementary skills, and who hold themselves mutually accountable for working towards a common purpose. Companies are taking a team approach because it has been shown that teamwork leads to happier customers, improved work quality, faster and better product development, higher job satisfaction, and better decision making.
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Produced by: Ed4Online
Before work can be completed, managers need to ensure they have the right people to do the job. Recruiting is the process of identifying a group of qualified job applicants for a given organizational...
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Before work can be completed, managers need to ensure they have the right people to do the job. Recruiting is the process of identifying a group of qualified job applicants for a given organizational position. Before a manager can begin recruiting to fill an open position, they need to fully understand the position to be filled by completing a job analysis and writing a job description.
Before work can be completed, managers need to ensure they have the right people to do the job. Recruiting is the process of identifying a group of qualified job applicants for a given organizational position. Before a manager can begin recruiting to fill an open position, they need to fully understand the position to be filled by completing a job analysis and writing a job description.
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Produced by: Ed4Online
Reinforcement theory states that a worker's behavior is based on the consequences for their behavior, with behaviors reinforced by positive consequences happening more often and behaviors reinforced by...
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Reinforcement theory states that a worker's behavior is based on the consequences for their behavior, with behaviors reinforced by positive consequences happening more often and behaviors reinforced by negative consequences happen less often. Reinforcement can be positive, negative, punitive, or lead to behavior extinction.
Reinforcement theory states that a worker's behavior is based on the consequences for their behavior, with behaviors reinforced by positive consequences happening more often and behaviors reinforced by negative consequences happen less often. Reinforcement can be positive, negative, punitive, or lead to behavior extinction.
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Produced by: Ed4Online
No business survives long without customers, so attracting and retaining your clients and residents over time is very important. One of the bigger mistakes senior housing facilities make is failing to train...
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No business survives long without customers, so attracting and retaining your clients and residents over time is very important. One of the bigger mistakes senior housing facilities make is failing to train their salespeople on relationship management. Taking the time to understand your clients and use this information to exceed their expectations helps build your facility's service level. This will, in turn, lead to long-term relationships. This course discusses strategies and tactics that salespeople can use to retain clients and residents long-term after making the initial sale and to use that relationship to generate new clients.
No business survives long without customers, so attracting and retaining your clients and residents over time is very important. One of the bigger mistakes senior housing facilities make is failing to train their salespeople on relationship management. Taking the time to understand your clients and use this information to exceed their expectations helps build your facility's service level. This will, in turn, lead to long-term relationships. This course discusses strategies and tactics that salespeople can use to retain clients and residents long-term after making the initial sale and to use that relationship to generate new clients.
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Produced by: Ed4Online
Situational leadership theories view leadership as a process, with leaders and followers filling roles within the organization. Contingency theory states that, in order to maximize work group performance,...
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Situational leadership theories view leadership as a process, with leaders and followers filling roles within the organization. Contingency theory states that, in order to maximize work group performance, leaders must be matched to the right leadership situation. Path-goal theory states that leaders can increase subordinate satisfaction and performance by clarifying and clearing the paths to goals and by increasing the number and kinds of rewards available for goal attainment.
Situational leadership theories view leadership as a process, with leaders and followers filling roles within the organization. Contingency theory states that, in order to maximize work group performance, leaders must be matched to the right leadership situation. Path-goal theory states that leaders can increase subordinate satisfaction and performance by clarifying and clearing the paths to goals and by increasing the number and kinds of rewards available for goal attainment.
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Produced by: Ed4Online
Social media is an online phenomenon that lets people communicate and interact virtually. There has been an explosion of growth in popular social media platforms, and many believe that the era of social media...
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Social media is an online phenomenon that lets people communicate and interact virtually. There has been an explosion of growth in popular social media platforms, and many believe that the era of social media has just started. The need for businesses to engage in one or several social media platforms will just grow over time; leveraging social media platforms allows companies the chance to interact with customers in their own backyard and from the whole world.
Social media is an online phenomenon that lets people communicate and interact virtually. There has been an explosion of growth in popular social media platforms, and many believe that the era of social media has just started. The need for businesses to engage in one or several social media platforms will just grow over time; leveraging social media platforms allows companies the chance to interact with customers in their own backyard and from the whole world.
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Produced by: Ed4Online
Companies can have a social responsibility that goes beyond simply being profitable, and managers should be aware of those responsibilities. This course discusses some theories on management's social...
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Companies can have a social responsibility that goes beyond simply being profitable, and managers should be aware of those responsibilities. This course discusses some theories on management's social responsibilities.
Companies can have a social responsibility that goes beyond simply being profitable, and managers should be aware of those responsibilities. This course discusses some theories on management's social responsibilities.
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Produced by: Ed4Online
Buyers in today's business environment are under pressure to find effective and efficient solutions to their business problems.  These problems and solutions are often solved when buyers collaborate with...
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Buyers in today's business environment are under pressure to find effective and efficient solutions to their business problems.  These problems and solutions are often solved when buyers collaborate with sales professionals who are committed to understanding what buyer's need and then work to find solutions to these needs.  This course discusses how salespeople can apply a customer-oriented sales approach to understand their customer's business strategy to sell buyers what they really need to succeed.
Buyers in today's business environment are under pressure to find effective and efficient solutions to their business problems.  These problems and solutions are often solved when buyers collaborate with sales professionals who are committed to understanding what buyer's need and then work to find solutions to these needs.  This course discusses how salespeople can apply a customer-oriented sales approach to understand their customer's business strategy to sell buyers what they really need to succeed.
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Produced by: Ed4Online
Successful salespeople see relationship selling as a way to build long-term success for themselves and their companies.  They understand that the foundation of a long-term, healthy seller-buyer relationship...
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Successful salespeople see relationship selling as a way to build long-term success for themselves and their companies.  They understand that the foundation of a long-term, healthy seller-buyer relationship needs to be built on trust in order for it to work.  Unfortunately, many buyers have dealt with unethical salespeople in the past, which makes it difficult for them to trust all salespeople.  This course discusses the role that sales ethics and trust building plays in creating and maintaining a healthy seller-buyer relationship.
Successful salespeople see relationship selling as a way to build long-term success for themselves and their companies.  They understand that the foundation of a long-term, healthy seller-buyer relationship needs to be built on trust in order for it to work.  Unfortunately, many buyers have dealt with unethical salespeople in the past, which makes it difficult for them to trust all salespeople.  This course discusses the role that sales ethics and trust building plays in creating and maintaining a healthy seller-buyer relationship.
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Produced by: Ed4Online
Relationship selling is, at its core, a communications process.  This course discusses some basic communication concepts, then moves on to show salespeople how to effectively communicate with and ask...
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Relationship selling is, at its core, a communications process.  This course discusses some basic communication concepts, then moves on to show salespeople how to effectively communicate with and ask questions of the buyers they interact with.  Learning to be an effective communication and question-asker will help salespeople become much more proficient at selling.
Relationship selling is, at its core, a communications process.  This course discusses some basic communication concepts, then moves on to show salespeople how to effectively communicate with and ask questions of the buyers they interact with.  Learning to be an effective communication and question-asker will help salespeople become much more proficient at selling.
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Produced by: Ed4Online
Better understanding the buying process is an important part of developing buyer relationships.  This course discusses the difference between consumer buyers and business buyers.  It also discusses the...
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Better understanding the buying process is an important part of developing buyer relationships.  This course discusses the difference between consumer buyers and business buyers.  It also discusses the detailed steps of a buyer's purchasing decision, as well as the communication skills salespeople need to develop.
Better understanding the buying process is an important part of developing buyer relationships.  This course discusses the difference between consumer buyers and business buyers.  It also discusses the detailed steps of a buyer's purchasing decision, as well as the communication skills salespeople need to develop.
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Produced by: Ed4Online
Potential buyers that make purchasing decisions in the business-to-business sales environment are busy people, so salespeople need to be well-prepared for the sales presentation lest they risk insulting the...
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Potential buyers that make purchasing decisions in the business-to-business sales environment are busy people, so salespeople need to be well-prepared for the sales presentation lest they risk insulting the buyer by wasting their time.  This course discusses how salespeople should prepare for sales presentations, along with several tactics to use during the sales dialogue.
Potential buyers that make purchasing decisions in the business-to-business sales environment are busy people, so salespeople need to be well-prepared for the sales presentation lest they risk insulting the buyer by wasting their time.  This course discusses how salespeople should prepare for sales presentations, along with several tactics to use during the sales dialogue.
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Produced by: Ed4Online
It is a salesperson's primary job to advance the buyer-seller relationship towards a profitable sale.  Negotiating the sales dialogue alone will not accomplish this, the salesperson also needs to gain the...
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It is a salesperson's primary job to advance the buyer-seller relationship towards a profitable sale.  Negotiating the sales dialogue alone will not accomplish this, the salesperson also needs to gain the buyer's purchase commitment.  This course discusses how to overcome any sales resistance from a potential buyer's in order to close the sale.
It is a salesperson's primary job to advance the buyer-seller relationship towards a profitable sale.  Negotiating the sales dialogue alone will not accomplish this, the salesperson also needs to gain the buyer's purchase commitment.  This course discusses how to overcome any sales resistance from a potential buyer's in order to close the sale.
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Produced by: Ed4Online
For a company to be an effective sales organization, they need to have more than an effective team of salespeople; they also must have an effective sales management process and professional sales managers. ...
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For a company to be an effective sales organization, they need to have more than an effective team of salespeople; they also must have an effective sales management process and professional sales managers.  This course will discuss the sales management function in the organization, the sales manager job duties, and how the sales manager helps salespeople succeed.
For a company to be an effective sales organization, they need to have more than an effective team of salespeople; they also must have an effective sales management process and professional sales managers.  This course will discuss the sales management function in the organization, the sales manager job duties, and how the sales manager helps salespeople succeed.
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Produced by: Ed4Online
No business survives long without customers, so attracting and retaining customers over time is very important.  Salespeople that take the time to understand their buyers and use this information to exceed...
[READ MORE]
No business survives long without customers, so attracting and retaining customers over time is very important.  Salespeople that take the time to understand their buyers and use this information to exceed their expectations are more likely to deliver exceptional service that leads to long-term relationships.  This course discusses strategies and tactics that salespeople can use to retain customers long-term after making the initial sale.
No business survives long without customers, so attracting and retaining customers over time is very important.  Salespeople that take the time to understand their buyers and use this information to exceed their expectations are more likely to deliver exceptional service that leads to long-term relationships.  This course discusses strategies and tactics that salespeople can use to retain customers long-term after making the initial sale.
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Produced by: Ed4Online
Information is organized data that can influence one's decisions, choices, and behaviors. Organizations need to have effective information technology systems and successful information management, so that...
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Information is organized data that can influence one's decisions, choices, and behaviors. Organizations need to have effective information technology systems and successful information management, so that managers have the knowledge they need to make good business decisions.
Information is organized data that can influence one's decisions, choices, and behaviors. Organizations need to have effective information technology systems and successful information management, so that managers have the knowledge they need to make good business decisions.
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Produced by: Ed4Online
This module is designed to help suppliers gain better contract compliance by understanding the challenges faced by hospitals. It covers attributes of hospital organizations and healthcare trends that impact...
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This module is designed to help suppliers gain better contract compliance by understanding the challenges faced by hospitals. It covers attributes of hospital organizations and healthcare trends that impact the way hospitals operate and effect compliance. Length: 30 minutes.
This module is designed to help suppliers gain better contract compliance by understanding the challenges faced by hospitals. It covers attributes of hospital organizations and healthcare trends that impact the way hospitals operate and effect compliance. Length: 30 minutes.
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Produced by: MDSI - Medical Distribution Solutions, Inc.
This module is for suppliers who have a contract with Premier and who want to understand how to more effectively drive share within that contract. It covers Premier, its members and how to optimize a...
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This module is for suppliers who have a contract with Premier and who want to understand how to more effectively drive share within that contract. It covers Premier, its members and how to optimize a supplier’s contract with the GPO. Section one provides a Premier Overview—giving the view from 35,000 feet. Section two covers Premier’s Members—the three types of members and profiles of 5 shareholder systems. Section three will help suppliers understand how to work most effectively with Premier members.
This module is for suppliers who have a contract with Premier and who want to understand how to more effectively drive share within that contract. It covers Premier, its members and how to optimize a supplier’s contract with the GPO. Section one provides a Premier Overview—giving the view from 35,000 feet. Section two covers Premier’s Members—the three types of members and profiles of 5 shareholder systems. Section three will help suppliers understand how to work most effectively with Premier members.
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Produced by: MDSI - Medical Distribution Solutions, Inc.
This module is designed to help suppliers understand how distributors fit into the health care supply chain, especially how they work with GPOs and manufacturers. This information helps reps work more...
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This module is designed to help suppliers understand how distributors fit into the health care supply chain, especially how they work with GPOs and manufacturers. This information helps reps work more effectively with distributors. It covers the distributor-manufacturer relationship and how distributors fit into the supply chain, the history of the distributor-GPO relationship, a review of the big distributors and distributor co-ops, and it illustrates how money moves among distributors, GPOs, manufacturers and their customers.
This module is designed to help suppliers understand how distributors fit into the health care supply chain, especially how they work with GPOs and manufacturers. This information helps reps work more effectively with distributors. It covers the distributor-manufacturer relationship and how distributors fit into the supply chain, the history of the distributor-GPO relationship, a review of the big distributors and distributor co-ops, and it illustrates how money moves among distributors, GPOs, manufacturers and their customers.
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Produced by: MDSI - Medical Distribution Solutions, Inc.
This module is for suppliers to the healthcare community who want to better understand the role of GPOs in the contracting process. It will cover the attributes of these organizations, how a shareholder-owned...
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This module is for suppliers to the healthcare community who want to better understand the role of GPOs in the contracting process. It will cover the attributes of these organizations, how a shareholder-owned GPO differs from one made up of voluntary membership, and talk about healthcare trends that are impacting the way GPOs operate, and what you need to know about these trends to be more successful.
This module is for suppliers to the healthcare community who want to better understand the role of GPOs in the contracting process. It will cover the attributes of these organizations, how a shareholder-owned GPO differs from one made up of voluntary membership, and talk about healthcare trends that are impacting the way GPOs operate, and what you need to know about these trends to be more successful.
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Produced by: MDSI - Medical Distribution Solutions, Inc.
This module is for suppliers who already have a MedAssets contract and for those considering becoming a MedAssets supplier. It covers tips on how to more effectively utilize the MedAssets team to create more...
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This module is for suppliers who already have a MedAssets contract and for those considering becoming a MedAssets supplier. It covers tips on how to more effectively utilize the MedAssets team to create more customer satisfaction and grow your business. If you’re considering becoming a MedAssets supplier, you’ll also learn about the GPO’s vendor certification process and get an idea what it’s like to work with them. Length: 35:57"
This module is for suppliers who already have a MedAssets contract and for those considering becoming a MedAssets supplier. It covers tips on how to more effectively utilize the MedAssets team to create more customer satisfaction and grow your business. If you’re considering becoming a MedAssets supplier, you’ll also learn about the GPO’s vendor certification process and get an idea what it’s like to work with them. Length: 35:57"
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Produced by: MDSI - Medical Distribution Solutions, Inc.
This module is designed to help suppliers get a better understanding of Community Health Centers, including their forecasted growth and how they go about making purchases. This information can help suppliers...
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This module is designed to help suppliers get a better understanding of Community Health Centers, including their forecasted growth and how they go about making purchases. This information can help suppliers align their teams to better serve this growing segment of healthcare.
This module is designed to help suppliers get a better understanding of Community Health Centers, including their forecasted growth and how they go about making purchases. This information can help suppliers align their teams to better serve this growing segment of healthcare.
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Produced by: MDSI - Medical Distribution Solutions, Inc.
This module is designed to help suppliers understand the importance of distribution companies in the U.S. healthcare market. It distinguishes the role distributors play in the acute or hospital side from the...
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This module is designed to help suppliers understand the importance of distribution companies in the U.S. healthcare market. It distinguishes the role distributors play in the acute or hospital side from the non acute or alternate site side of the industry. It also provides insight for suppliers on how to align their sales teams with distribution companies and provides profiles on the national distirbutors and two distribution cooperatives.
This module is designed to help suppliers understand the importance of distribution companies in the U.S. healthcare market. It distinguishes the role distributors play in the acute or hospital side from the non acute or alternate site side of the industry. It also provides insight for suppliers on how to align their sales teams with distribution companies and provides profiles on the national distirbutors and two distribution cooperatives.
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Produced by: MDSI - Medical Distribution Solutions, Inc.
This module is for suppliers to the healthcare community who are selling their product or service to IDNs. It will cover the attributes of IDNs including IDN classification, for-profit vs. non-profit IDNs,...
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This module is for suppliers to the healthcare community who are selling their product or service to IDNs. It will cover the attributes of IDNs including IDN classification, for-profit vs. non-profit IDNs, challenges they face. We will focus on how healthcare trends and ACO formation affect IDNs.
This module is for suppliers to the healthcare community who are selling their product or service to IDNs. It will cover the attributes of IDNs including IDN classification, for-profit vs. non-profit IDNs, challenges they face. We will focus on how healthcare trends and ACO formation affect IDNs.
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Produced by: MDSI - Medical Distribution Solutions, Inc.
This module is designed to help suppliers prepare for new healthcare mandates that deal with electronic data standards. It presents an overview of GS1 Standards and their adoption and implementation in the...
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This module is designed to help suppliers prepare for new healthcare mandates that deal with electronic data standards. It presents an overview of GS1 Standards and their adoption and implementation in the U.S. Particular focus is given to recent GPO recommendations concerning U.S. Healthcare legislation and the significance of the GLN, Global Location Number and how The MAX can help suppliers meet contract compliance concerning the GLN.
This module is designed to help suppliers prepare for new healthcare mandates that deal with electronic data standards. It presents an overview of GS1 Standards and their adoption and implementation in the U.S. Particular focus is given to recent GPO recommendations concerning U.S. Healthcare legislation and the significance of the GLN, Global Location Number and how The MAX can help suppliers meet contract compliance concerning the GLN.
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Produced by: MDSI - Medical Distribution Solutions, Inc.