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Category: Patient Satisfaction

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Training to develop CNAs and paraprofessionals for healthcare organizations specifically in those states that require CNA courses meet time restrictions
Training to develop CNAs and paraprofessionals for healthcare organizations specifically in those states that require CNA courses meet time restrictions
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Produced by: In The Know, Inc
Training to develop CNAs and paraprofessionals for all types of healthcare organizations
Training to develop CNAs and paraprofessionals for all types of healthcare organizations
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Produced by: In The Know, Inc
Training designed to prevent medical errors and other undesired harmful effects resulting from technology, medication or interventions such as surgery or treatments. It is recommended for all staff with a...
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Training designed to prevent medical errors and other undesired harmful effects resulting from technology, medication or interventions such as surgery or treatments. It is recommended for all staff with a focus on patient care staff.
Training designed to prevent medical errors and other undesired harmful effects resulting from technology, medication or interventions such as surgery or treatments. It is recommended for all staff with a focus on patient care staff.
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Produced by: HCCS
Sigma courseware that has been bundled for the topic of clinical practice in a clinical setting.
Sigma courseware that has been bundled for the topic of clinical practice in a clinical setting.
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Produced by: Sigma (FKA: Sigma Theta Tau International)
Sigma program covering the topic of mastering informatics
Sigma program covering the topic of mastering informatics
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Produced by: Sigma (FKA: Sigma Theta Tau International)
Nurse Managers are faced with a healthcare environment that is fast paced and ever-changing, so strengthening clinical and managerial qualities of nurse managers is more important than ever, as well as...
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Nurse Managers are faced with a healthcare environment that is fast paced and ever-changing, so strengthening clinical and managerial qualities of nurse managers is more important than ever, as well as necessary to ensure that quality patient care is being provided. The Nurse Manager Certificate Program, from Sigma Theta Tau International, is a curriculum that was designed by nurses with both academic and clinical expertise in leadership and management. With courses ranging from project management and staff development to ethics and recognizing legal issues, this program encompasses the tools necessary for today’s nurse managers to thrive.
Nurse Managers are faced with a healthcare environment that is fast paced and ever-changing, so strengthening clinical and managerial qualities of nurse managers is more important than ever, as well as necessary to ensure that quality patient care is being provided. The Nurse Manager Certificate Program, from Sigma Theta Tau International, is a curriculum that was designed by nurses with both academic and clinical expertise in leadership and management. With courses ranging from project management and staff development to ethics and recognizing legal issues, this program encompasses the tools necessary for today’s nurse managers to thrive.
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Produced by: Sigma (FKA: Sigma Theta Tau International)
In recent years, it has become clear that the nature of the relationship among healthcare providers influences patient care. Quality of care and patient safety are both dependent on communication, teamwork,...
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In recent years, it has become clear that the nature of the relationship among healthcare providers influences patient care. Quality of care and patient safety are both dependent on communication, teamwork, and collaboration. Unfortunately, intimidating and disruptive behavior threatens the performance and productivity of the healthcare team and undermines a culture of safety. All healthcare professionals must be aware of the potential danger and negative impact of these types of behaviors—not only on patient care, but also on staff working relationships and collaboration.
In recent years, it has become clear that the nature of the relationship among healthcare providers influences patient care. Quality of care and patient safety are both dependent on communication, teamwork, and collaboration. Unfortunately, intimidating and disruptive behavior threatens the performance and productivity of the healthcare team and undermines a culture of safety. All healthcare professionals must be aware of the potential danger and negative impact of these types of behaviors—not only on patient care, but also on staff working relationships and collaboration.
[READ LESS]
In recent years, it has become clear that the nature of the relationship among healthcare providers influences patient care. Quality of care and patient safety are both dependent on communication, teamwork,...
[READ MORE]
In recent years, it has become clear that the nature of the relationship among healthcare providers influences patient care. Quality of care and patient safety are both dependent on communication, teamwork, and collaboration. Unfortunately, intimidating and disruptive behavior threatens the performance and productivity of the healthcare team and undermines a culture of safety. All healthcare professionals must be aware of the potential danger and negative impact of these types of behaviors—not only on patient care, but also on staff working relationships and collaboration.
In recent years, it has become clear that the nature of the relationship among healthcare providers influences patient care. Quality of care and patient safety are both dependent on communication, teamwork, and collaboration. Unfortunately, intimidating and disruptive behavior threatens the performance and productivity of the healthcare team and undermines a culture of safety. All healthcare professionals must be aware of the potential danger and negative impact of these types of behaviors—not only on patient care, but also on staff working relationships and collaboration.
[READ LESS]
Performance improvement has earned increased scrutiny from the Centers for Medicare and Medicaid Services (CMS). Organizations are now required to collect and review specific data, simplify processes, and...
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Performance improvement has earned increased scrutiny from the Centers for Medicare and Medicaid Services (CMS). Organizations are now required to collect and review specific data, simplify processes, and report findings to a governing board. The Medicare Conditions of Participation (CoPs) and accrediting guidance have always required collection of quality assurance and performance improvement data, but now surveyors are requesting documentation of the performance improvement (PI) efforts. The expectation is that leadership will engage frontline staff in the efforts to ensure the realistic expectations, effectiveness, and sustainability of projects. This course will walk you through the requirements, methodologies, and processes of a Quality Assurance and Performance Improvement (QAPI) program. The results of an effective program will: • Improve quality and safety • Increase employee and customer satisfaction • Build a collaborative environment among teams • Increase efficiency around processes
Performance improvement has earned increased scrutiny from the Centers for Medicare and Medicaid Services (CMS). Organizations are now required to collect and review specific data, simplify processes, and report findings to a governing board. The Medicare Conditions of Participation (CoPs) and accrediting guidance have always required collection of quality assurance and performance improvement data, but now surveyors are requesting documentation of the performance improvement (PI) efforts. The expectation is that leadership will engage frontline staff in the efforts to ensure the realistic expectations, effectiveness, and sustainability of projects. This course will walk you through the requirements, methodologies, and processes of a Quality Assurance and Performance Improvement (QAPI) program. The results of an effective program will: • Improve quality and safety • Increase employee and customer satisfaction • Build a collaborative environment among teams • Increase efficiency around processes
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Performance improvement has earned increased scrutiny from the Centers for Medicare and Medicaid Services (CMS). Organizations are now required to collect and review specific data, simplify processes, and...
[READ MORE]
Performance improvement has earned increased scrutiny from the Centers for Medicare and Medicaid Services (CMS). Organizations are now required to collect and review specific data, simplify processes, and report findings to a governing board. The Medicare Conditions of Participation (CoPs) and accrediting guidance have always required collection of quality assurance and performance improvement data, but now surveyors are requesting documentation of the performance improvement (PI) efforts. The expectation is that leadership will engage frontline staff in the efforts to ensure the realistic expectations, effectiveness, and sustainability of projects. This course will walk you through the requirements, methodologies, and processes of a Quality Assurance and Performance Improvement (QAPI) program. The results of an effective program will: • Improve quality and safety • Increase employee and customer satisfaction • Build a collaborative environment among teams • Increase efficiency around processes
Performance improvement has earned increased scrutiny from the Centers for Medicare and Medicaid Services (CMS). Organizations are now required to collect and review specific data, simplify processes, and report findings to a governing board. The Medicare Conditions of Participation (CoPs) and accrediting guidance have always required collection of quality assurance and performance improvement data, but now surveyors are requesting documentation of the performance improvement (PI) efforts. The expectation is that leadership will engage frontline staff in the efforts to ensure the realistic expectations, effectiveness, and sustainability of projects. This course will walk you through the requirements, methodologies, and processes of a Quality Assurance and Performance Improvement (QAPI) program. The results of an effective program will: • Improve quality and safety • Increase employee and customer satisfaction • Build a collaborative environment among teams • Increase efficiency around processes
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This course should be completed after reading the corresponding chapter in the book, Mastering Informatics.
This course should be completed after reading the corresponding chapter in the book, Mastering Informatics.
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Produced by: Sigma
This course will explore the nurse manager's role in patient satisfaction and address meeting administrative expectations, getting staff on board with initiatives, and excelling in patient satisfaction. This...
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This course will explore the nurse manager's role in patient satisfaction and address meeting administrative expectations, getting staff on board with initiatives, and excelling in patient satisfaction. This course can be purchased individually but is also available as part of a package for the Nurse Manager Certificate Program.
This course will explore the nurse manager's role in patient satisfaction and address meeting administrative expectations, getting staff on board with initiatives, and excelling in patient satisfaction. This course can be purchased individually but is also available as part of a package for the Nurse Manager Certificate Program.
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Produced by: Sigma
Any time there is a transition of care, there is a risk of patients receiving fragmented care. Miscommunication can occur as responsibilities for care are transferred from one provider to another. This often...
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Any time there is a transition of care, there is a risk of patients receiving fragmented care. Miscommunication can occur as responsibilities for care are transferred from one provider to another. This often results in adverse events, emergency department (ED) visits, and often rehospitalization. Preventing hospital readmissions is a national focus of healthcare reform because readmissions often reflect poor quality of care and result in increased costs for health insurers, the government, and patients. This course will help you: • Appreciate challenges in transitioning care • Improve your communication skills to ensure patient safety during transitions • Do your part to prevent adverse events and reduce hospital readmissions
Any time there is a transition of care, there is a risk of patients receiving fragmented care. Miscommunication can occur as responsibilities for care are transferred from one provider to another. This often results in adverse events, emergency department (ED) visits, and often rehospitalization. Preventing hospital readmissions is a national focus of healthcare reform because readmissions often reflect poor quality of care and result in increased costs for health insurers, the government, and patients. This course will help you: • Appreciate challenges in transitioning care • Improve your communication skills to ensure patient safety during transitions • Do your part to prevent adverse events and reduce hospital readmissions
[READ LESS]
Any time there is a transition of care, there is a risk of patients receiving fragmented care. Miscommunication can occur as responsibilities for care are transferred from one provider to another. This often...
[READ MORE]
Any time there is a transition of care, there is a risk of patients receiving fragmented care. Miscommunication can occur as responsibilities for care are transferred from one provider to another. This often results in adverse events, emergency department (ED) visits, and often rehospitalization. Preventing hospital readmissions is a national focus of healthcare reform because readmissions often reflect poor quality of care and result in increased costs for health insurers, the government, and patients. This course will help you: • Appreciate challenges in transitioning care • Improve your communication skills to ensure patient safety during transitions • Do your part to prevent adverse events and reduce hospital readmissions
Any time there is a transition of care, there is a risk of patients receiving fragmented care. Miscommunication can occur as responsibilities for care are transferred from one provider to another. This often results in adverse events, emergency department (ED) visits, and often rehospitalization. Preventing hospital readmissions is a national focus of healthcare reform because readmissions often reflect poor quality of care and result in increased costs for health insurers, the government, and patients. This course will help you: • Appreciate challenges in transitioning care • Improve your communication skills to ensure patient safety during transitions • Do your part to prevent adverse events and reduce hospital readmissions
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This module addresses how seniors utilize technology, from the internet to e-readers, from computers to streaming entertainment...and how nurse aides can assist them in the process. Basic information is given...
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This module addresses how seniors utilize technology, from the internet to e-readers, from computers to streaming entertainment...and how nurse aides can assist them in the process. Basic information is given for assisting clients with Facebook, Skype, email, Nintendo Wii and other gaming systems, smart phones and apps, music, e-readers and streaming media. Also included are tips for helping seniors stay safe online.
This module addresses how seniors utilize technology, from the internet to e-readers, from computers to streaming entertainment...and how nurse aides can assist them in the process. Basic information is given for assisting clients with Facebook, Skype, email, Nintendo Wii and other gaming systems, smart phones and apps, music, e-readers and streaming media. Also included are tips for helping seniors stay safe online.
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Produced by: In The Know
TIMED - 60 minutes This module addresses how seniors utilize technology, from the internet to e-readers, from computers to streaming entertainment...and how nurse aides can assist them in the process. Basic...
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TIMED - 60 minutes This module addresses how seniors utilize technology, from the internet to e-readers, from computers to streaming entertainment...and how nurse aides can assist them in the process. Basic information is given for assisting clients with Facebook, Skype, email, Nintendo Wii and other gaming systems, smart phones and apps, music, e-readers and streaming media. Also included are tips for helping seniors stay safe online.
TIMED - 60 minutes This module addresses how seniors utilize technology, from the internet to e-readers, from computers to streaming entertainment...and how nurse aides can assist them in the process. Basic information is given for assisting clients with Facebook, Skype, email, Nintendo Wii and other gaming systems, smart phones and apps, music, e-readers and streaming media. Also included are tips for helping seniors stay safe online.
[READ LESS]
Produced by: In The Know