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Category: Advertising, Marketing, Promotions, Public Relations, and Sales Manager

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Customer Service for all staff
Customer Service for all staff
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Produced by: Ed4Online
Sales Training for healthcare organizations
Sales Training for healthcare organizations
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Produced by: Ed4Online
To better serve customers, service workers need to build a relationship with each one. Customers have needs beyond completing a simple business transaction; they have Emotional Needs as well. Customer service...
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To better serve customers, service workers need to build a relationship with each one. Customers have needs beyond completing a simple business transaction; they have Emotional Needs as well. Customer service workers can fulfill these needs by building rapport with the customers they serve. Rapport is built by carefully listening to the customer, in order to understand what their wants and needs are.
To better serve customers, service workers need to build a relationship with each one. Customers have needs beyond completing a simple business transaction; they have Emotional Needs as well. Customer service workers can fulfill these needs by building rapport with the customers they serve. Rapport is built by carefully listening to the customer, in order to understand what their wants and needs are.
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Produced by: Ed4Online
Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and...
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Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and working to overcome them helps customer service providers overcome these challenges. This course shows how to overcome these obstacles to ensure every customer receives the service they deserve.
Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and working to overcome them helps customer service providers overcome these challenges. This course shows how to overcome these obstacles to ensure every customer receives the service they deserve.
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Produced by: Ed4Online
Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they...
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Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information appropriately by asking and answering questions.
Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information appropriately by asking and answering questions.
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Produced by: Ed4Online
For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of...
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For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of communication and the basic communications styles service providers will encounter. Communication is important to business; it is especially important when it comes to customer service. This course discusses essential elements of communication in the customer service industry.
For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of communication and the basic communications styles service providers will encounter. Communication is important to business; it is especially important when it comes to customer service. This course discusses essential elements of communication in the customer service industry.
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Produced by: Ed4Online
All companies have competition. Depending on the industry, a company's competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention....
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All companies have competition. Depending on the industry, a company's competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with companies that deliver great service, respect their needs, and are willing to build a positive relationship with them.
All companies have competition. Depending on the industry, a company's competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with companies that deliver great service, respect their needs, and are willing to build a positive relationship with them.
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Produced by: Ed4Online
Taking a consultative approach to customer service can build a loyal, profitable customer base.  This course discusses how to take a consultative approach to customer service.
Taking a consultative approach to customer service can build a loyal, profitable customer base.  This course discusses how to take a consultative approach to customer service.
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Produced by: Ed4Online
Advocates have a huge influence over other current and potential customers as they are seen as "one of them". Companies that promote a customer advocacy management program can reap the benefits these...
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Advocates have a huge influence over other current and potential customers as they are seen as "one of them". Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies focus on what is best for the customer.
Advocates have a huge influence over other current and potential customers as they are seen as "one of them". Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies focus on what is best for the customer.
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Produced by: Ed4Online
Many companies reward their best customers with special deals.  This course discusses the value of customer loyalty programs.
Many companies reward their best customers with special deals.  This course discusses the value of customer loyalty programs.
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Produced by: Ed4Online
Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals.  This course discusses how customer service management...
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Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals.  This course discusses how customer service management systems work and how they are used to provide better customer service.
Customer Relationship Management uses technology to keep track of customer data, which can then be analyzed and used by companies and individuals.  This course discusses how customer service management systems work and how they are used to provide better customer service.
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Produced by: Ed4Online
Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers....
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Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.
Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.
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Produced by: Ed4Online
Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good...
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Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare. It can make a significant difference for the experiences of staff members and their residents and patients. In the private sector, having good customer service can mean the difference between being profitable or doing poorly. For public agencies, good customer service improves their ability to care for their residents, fulfill their mission and objectives, and do well on satisfaction surveys. This course introduces learners to elements of customer service in the healthcare setting.
Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare. It can make a significant difference for the experiences of staff members and their residents and patients. In the private sector, having good customer service can mean the difference between being profitable or doing poorly. For public agencies, good customer service improves their ability to care for their residents, fulfill their mission and objectives, and do well on satisfaction surveys. This course introduces learners to elements of customer service in the healthcare setting.
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Produced by: Ed4Online
Customer service professionals play a vital role in any organization that wants to be profitable. Professional service can be a competitive advantage that helps build a strong, consistent, and loyal customer...
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Customer service professionals play a vital role in any organization that wants to be profitable. Professional service can be a competitive advantage that helps build a strong, consistent, and loyal customer base. In order for an organization to rise above their competition, they need a dedicated, professional customer service workforce that strives to build customer loyalty. This course discusses professionalism and why it is important for providing excellent customer service.
Customer service professionals play a vital role in any organization that wants to be profitable. Professional service can be a competitive advantage that helps build a strong, consistent, and loyal customer base. In order for an organization to rise above their competition, they need a dedicated, professional customer service workforce that strives to build customer loyalty. This course discusses professionalism and why it is important for providing excellent customer service.
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Produced by: Ed4Online
In order to be successful, companies and individuals must first decide where they want to go, and then they make plans on how to reach their objectives.  This course discusses how organizations develop and...
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In order to be successful, companies and individuals must first decide where they want to go, and then they make plans on how to reach their objectives.  This course discusses how organizations develop and execute customer service strategies.
In order to be successful, companies and individuals must first decide where they want to go, and then they make plans on how to reach their objectives.  This course discusses how organizations develop and execute customer service strategies.
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Produced by: Ed4Online
Listening is more than simply hearing the words said by someone else. Listening occurs when the listener takes the time to fully comprehend what the speaker is trying to say. This is an important skill for...
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Listening is more than simply hearing the words said by someone else. Listening occurs when the listener takes the time to fully comprehend what the speaker is trying to say. This is an important skill for customer service providers, because the customer's decision to purchase a good or product is as much an emotional decision as it is a rational one.
Listening is more than simply hearing the words said by someone else. Listening occurs when the listener takes the time to fully comprehend what the speaker is trying to say. This is an important skill for customer service providers, because the customer's decision to purchase a good or product is as much an emotional decision as it is a rational one.
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Produced by: Ed4Online
When customer service providers give customers value that goes beyond the product or service offered, they create partnerships. Establishing partnerships with the customer is an important way to grow sales...
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When customer service providers give customers value that goes beyond the product or service offered, they create partnerships. Establishing partnerships with the customer is an important way to grow sales and a business. When a customer service worker adds value to a customer relationship, they can direct resources and capabilities in ways that really benefit every customer they come into contact with; they need to do more than give lip-service to the partnership.
When customer service providers give customers value that goes beyond the product or service offered, they create partnerships. Establishing partnerships with the customer is an important way to grow sales and a business. When a customer service worker adds value to a customer relationship, they can direct resources and capabilities in ways that really benefit every customer they come into contact with; they need to do more than give lip-service to the partnership.
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Produced by: Ed4Online
In today's fast-paced world, customer service providers need to rely on email and telemarketing to stay connected to customers. The use of email has revolutionized the way the working world communicates....
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In today's fast-paced world, customer service providers need to rely on email and telemarketing to stay connected to customers. The use of email has revolutionized the way the working world communicates. Email lets customer service workers stay connected to customers asynchronously, without having to talk directly to them.  When used properly, email is a very effective service tool. Another way to stay connected to busy customers is through telemarketing.
In today's fast-paced world, customer service providers need to rely on email and telemarketing to stay connected to customers. The use of email has revolutionized the way the working world communicates. Email lets customer service workers stay connected to customers asynchronously, without having to talk directly to them.  When used properly, email is a very effective service tool. Another way to stay connected to busy customers is through telemarketing.
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Produced by: Ed4Online
All customer service workers will have to deal with angry and upset customers at times.  This course discusses ways to handle extreme customers.
All customer service workers will have to deal with angry and upset customers at times.  This course discusses ways to handle extreme customers.
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Produced by: Ed4Online
Well trained, empowered, satisfied employees are much more likely to deliver exceptional customer service. An old adage says that the "customer comes first."  But some companies are finding that placing their...
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Well trained, empowered, satisfied employees are much more likely to deliver exceptional customer service. An old adage says that the "customer comes first."  But some companies are finding that placing their employee's needs first actually leads to much better customer service. This is because a loyal, empowered, well trained, happy employee is much more likely to treat customers well when compared to unhappy employees.
Well trained, empowered, satisfied employees are much more likely to deliver exceptional customer service. An old adage says that the "customer comes first."  But some companies are finding that placing their employee's needs first actually leads to much better customer service. This is because a loyal, empowered, well trained, happy employee is much more likely to treat customers well when compared to unhappy employees.
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Produced by: Ed4Online
Customer service is not about making a sale at all costs; it's about ensuring the customer receives what they need. Customers' Perception of a company's customer service is affected by the actual service...
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Customer service is not about making a sale at all costs; it's about ensuring the customer receives what they need. Customers' Perception of a company's customer service is affected by the actual service delivered. Service failures are bound to arise, so rather than dwelling on negative aspects of customer problems, companies should focus on the positive opportunities the problems generate. This course discusses ways to ensure workers provide a customer focus.
Customer service is not about making a sale at all costs; it's about ensuring the customer receives what they need. Customers' Perception of a company's customer service is affected by the actual service delivered. Service failures are bound to arise, so rather than dwelling on negative aspects of customer problems, companies should focus on the positive opportunities the problems generate. This course discusses ways to ensure workers provide a customer focus.
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Produced by: Ed4Online
Most every business today sells something, whether it is a commodity, product, or a service. These companies need someone to purchase goods and services from them, in other words they need to have customers...
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Most every business today sells something, whether it is a commodity, product, or a service. These companies need someone to purchase goods and services from them, in other words they need to have customers who actually want to purchase what they have. Companies who understand their customers are more likely to deliver exceptional customer service and be profitable. This requires companies to identify who their customers are so they can better fulfill their needs by offering something customers want to purchase. This course discusses how a company can better identify its customers.
Most every business today sells something, whether it is a commodity, product, or a service. These companies need someone to purchase goods and services from them, in other words they need to have customers who actually want to purchase what they have. Companies who understand their customers are more likely to deliver exceptional customer service and be profitable. This requires companies to identify who their customers are so they can better fulfill their needs by offering something customers want to purchase. This course discusses how a company can better identify its customers.
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Produced by: Ed4Online
No matter how hard a customer service worker tries, some customers will not be satisfied. It only takes one unsatisfied person to shatter a perfectly good day at work for everyone and to steer many more...
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No matter how hard a customer service worker tries, some customers will not be satisfied. It only takes one unsatisfied person to shatter a perfectly good day at work for everyone and to steer many more prospective customers away from you. Unhappy customers have their reasons for being discontent, but it's the customer service workers job to figure out how to make them happy.
No matter how hard a customer service worker tries, some customers will not be satisfied. It only takes one unsatisfied person to shatter a perfectly good day at work for everyone and to steer many more prospective customers away from you. Unhappy customers have their reasons for being discontent, but it's the customer service workers job to figure out how to make them happy.
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Produced by: Ed4Online
Exceptional customer service doesn't just happen; it requires careful planning. Management in a customer service organization should regularly conduct a gap analysis that compares the company's actual...
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Exceptional customer service doesn't just happen; it requires careful planning. Management in a customer service organization should regularly conduct a gap analysis that compares the company's actual performance to their potential performance. To do this, managers need to first understand how their company uses knowledge, standards, delivery, and communication to meet customer's needs.  They then determine where the gaps in these areas are, and work to narrow those gaps.
Exceptional customer service doesn't just happen; it requires careful planning. Management in a customer service organization should regularly conduct a gap analysis that compares the company's actual performance to their potential performance. To do this, managers need to first understand how their company uses knowledge, standards, delivery, and communication to meet customer's needs.  They then determine where the gaps in these areas are, and work to narrow those gaps.
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Produced by: Ed4Online
Customer service is a business investment that impacts a company's bottom line.  This course discusses how customer service impacts returns on investment.
Customer service is a business investment that impacts a company's bottom line.  This course discusses how customer service impacts returns on investment.
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Produced by: Ed4Online