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Category: Human Resources Worker

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Front office business skills for Post-Acute organizations
Front office business skills for Post-Acute organizations
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Produced by: Ed4Online
Developing good managers and great leaders in healthcare
Developing good managers and great leaders in healthcare
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Produced by: Ed4Online
The new era of payment systems, particularly through new Medicare systems, will challenge hospitals and nurses to innovate processes and care practices to achieve certain performance measures. The ANA...
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The new era of payment systems, particularly through new Medicare systems, will challenge hospitals and nurses to innovate processes and care practices to achieve certain performance measures. The ANA Principles offer a guide for developing robust staffing plans that can enhance a hospital’s performance. This is in part to having appropriate numbers of RNs on staff to deliver quality care, but also creating a practice environment where nurses can perform to their full extent.
The new era of payment systems, particularly through new Medicare systems, will challenge hospitals and nurses to innovate processes and care practices to achieve certain performance measures. The ANA Principles offer a guide for developing robust staffing plans that can enhance a hospital’s performance. This is in part to having appropriate numbers of RNs on staff to deliver quality care, but also creating a practice environment where nurses can perform to their full extent.
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Produced by: American Nurses Association
The purpose of this learning activity is to help nurses increase their professional awareness and contribute to ensuring safe workplaces.
The purpose of this learning activity is to help nurses increase their professional awareness and contribute to ensuring safe workplaces.
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Produced by: American Nurses Association
Innovation in nursing practice harnesses processes, technologies, and best practices to improve patient outcomes and satisfaction. In addition, innovation in nursing practice can increase effectiveness,...
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Innovation in nursing practice harnesses processes, technologies, and best practices to improve patient outcomes and satisfaction. In addition, innovation in nursing practice can increase effectiveness, reduce stress, and provide more satisfaction for a nurse in her/his career. Today, innovation is often driven by the mix of applying technology and processes creatively to practice. Nurses have to continuously channel the information, initiative, and imagination necessary to support and sustain innovation.
Innovation in nursing practice harnesses processes, technologies, and best practices to improve patient outcomes and satisfaction. In addition, innovation in nursing practice can increase effectiveness, reduce stress, and provide more satisfaction for a nurse in her/his career. Today, innovation is often driven by the mix of applying technology and processes creatively to practice. Nurses have to continuously channel the information, initiative, and imagination necessary to support and sustain innovation.
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Produced by: American Nurses Association
While conflict can be constructive in providing the groundwork for improved communication, far too often, conflict is disruptive to an individual or workplace environment. There can be significant...
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While conflict can be constructive in providing the groundwork for improved communication, far too often, conflict is disruptive to an individual or workplace environment. There can be significant consequences for individual nurses facing conflict in the work environment and on patient care. A groundbreaking study, Silence Kills: The Seven Crucial Conversations for Healthcare, co-sponsored by VitalSmarts and the American Association of Critical-Care Nurses, revealed an alarming culture of silence. Less than ten percent of healthcare workers speak up when they see a coworker take shortcuts, make a mistake, or demonstrate dangerous incompetence, putting patient safety and quality care at risk. In conjunction with the launch of the study, the AACN also announced their Standards for Establishing and Sustaining Healthy Work Environments, citing communication, collaboration, and authentic leadership as essential components for creating an environment that fosters excellent care. The ability to successfully manage conflict can help nurses feel more comfortable speaking up. Purpose/goal(s): To provide nurses with skills to constructively deal with conflict and increase their confidence to effectively engage in conflict.
While conflict can be constructive in providing the groundwork for improved communication, far too often, conflict is disruptive to an individual or workplace environment. There can be significant consequences for individual nurses facing conflict in the work environment and on patient care. A groundbreaking study, Silence Kills: The Seven Crucial Conversations for Healthcare, co-sponsored by VitalSmarts and the American Association of Critical-Care Nurses, revealed an alarming culture of silence. Less than ten percent of healthcare workers speak up when they see a coworker take shortcuts, make a mistake, or demonstrate dangerous incompetence, putting patient safety and quality care at risk. In conjunction with the launch of the study, the AACN also announced their Standards for Establishing and Sustaining Healthy Work Environments, citing communication, collaboration, and authentic leadership as essential components for creating an environment that fosters excellent care. The ability to successfully manage conflict can help nurses feel more comfortable speaking up. Purpose/goal(s): To provide nurses with skills to constructively deal with conflict and increase their confidence to effectively engage in conflict.
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Produced by: American Nurses Association
What is diversity and how do we handle it? From race and ethnicity to obesity and mental disorders, patients present themselves with a wide range of characteristics. As professional health care providers, we...
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What is diversity and how do we handle it? From race and ethnicity to obesity and mental disorders, patients present themselves with a wide range of characteristics. As professional health care providers, we must be aware of these diversities and reflect competency in these cultural differences. This course, created by Jacqueline Mosley, MPH, MSN, ACNP-BC, RN, who has led the American Nurses Association project on diversity awareness, will provide significant insight on how to navigate this important nursing practice issue. Purpose/goal(s): To equip nurses to better meet the patient care needs of an increasingly diverse patient population.
What is diversity and how do we handle it? From race and ethnicity to obesity and mental disorders, patients present themselves with a wide range of characteristics. As professional health care providers, we must be aware of these diversities and reflect competency in these cultural differences. This course, created by Jacqueline Mosley, MPH, MSN, ACNP-BC, RN, who has led the American Nurses Association project on diversity awareness, will provide significant insight on how to navigate this important nursing practice issue. Purpose/goal(s): To equip nurses to better meet the patient care needs of an increasingly diverse patient population.
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Produced by: American Nurses Association
For most patients, nurses are often the first people that they encounter in the health system. A healthier nurse may mean a healthier patient. This course is especially useful for nurses who want to ...
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For most patients, nurses are often the first people that they encounter in the health system. A healthier nurse may mean a healthier patient. This course is especially useful for nurses who want to integrate healthy habits into their home and professional lives. Our program will focus on techniques to improve healthy eating and increase physical activity in order to reduce and prevent obesity.
For most patients, nurses are often the first people that they encounter in the health system. A healthier nurse may mean a healthier patient. This course is especially useful for nurses who want to integrate healthy habits into their home and professional lives. Our program will focus on techniques to improve healthy eating and increase physical activity in order to reduce and prevent obesity.
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Produced by: American Nurses Association
Nurses are instrumental in improving patient safety and the quality of health care. While nurse staffing is a key driver in delivering safe, quality care at every practice level and in all practice settings,...
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Nurses are instrumental in improving patient safety and the quality of health care. While nurse staffing is a key driver in delivering safe, quality care at every practice level and in all practice settings, determining appropriate nurse staffing is complex. Organizations continue to strive to design a staff mix to optimize patient, staff, and organizational outcomes. This webinar will explore the relationship between nurse staffing and quality and address the question, “How do you know when nurse staffing is safe?"
Nurses are instrumental in improving patient safety and the quality of health care. While nurse staffing is a key driver in delivering safe, quality care at every practice level and in all practice settings, determining appropriate nurse staffing is complex. Organizations continue to strive to design a staff mix to optimize patient, staff, and organizational outcomes. This webinar will explore the relationship between nurse staffing and quality and address the question, “How do you know when nurse staffing is safe?"
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Produced by: American Nurses Association
Thanks to Facebook, Twitter, YouTube, and other social media, we’re networking more than ever. Our easy access to experts and information can be a professional boon, but when does connecting cross the line?...
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Thanks to Facebook, Twitter, YouTube, and other social media, we’re networking more than ever. Our easy access to experts and information can be a professional boon, but when does connecting cross the line? Should you “friend” a patient? Does sharing patient stories online violate confidentiality even if you change names? Is it OK to Tweet at work? These are just some of the questions that nursing and other professions are wrestling with. Purpose/goal(s): To provide nurses with information regarding the positive aspects of social media while alerting them to the potential legal and ethical pitfalls.
Thanks to Facebook, Twitter, YouTube, and other social media, we’re networking more than ever. Our easy access to experts and information can be a professional boon, but when does connecting cross the line? Should you “friend” a patient? Does sharing patient stories online violate confidentiality even if you change names? Is it OK to Tweet at work? These are just some of the questions that nursing and other professions are wrestling with. Purpose/goal(s): To provide nurses with information regarding the positive aspects of social media while alerting them to the potential legal and ethical pitfalls.
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Produced by: American Nurses Association
Effective delegation requires knowledge and skills in matching the task to be carried out and the delegate. Registered nurses are expected to be knowledgeable about the principles of delegation, associated...
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Effective delegation requires knowledge and skills in matching the task to be carried out and the delegate. Registered nurses are expected to be knowledgeable about the principles of delegation, associated risks and benefits, and state laws and regulations governing their practice. Today's health care environment demands that RNs have the knowledge and critical thinking skills to effectively delegate to others. Effective delegation can be a challenging skill to develop because of the fear of mistakes, loss of control, and lack of trust in the delegate. Learn how to deepen your critical thinking skills, enhance how you delegate, and resolve fears associated with delegation.
Effective delegation requires knowledge and skills in matching the task to be carried out and the delegate. Registered nurses are expected to be knowledgeable about the principles of delegation, associated risks and benefits, and state laws and regulations governing their practice. Today's health care environment demands that RNs have the knowledge and critical thinking skills to effectively delegate to others. Effective delegation can be a challenging skill to develop because of the fear of mistakes, loss of control, and lack of trust in the delegate. Learn how to deepen your critical thinking skills, enhance how you delegate, and resolve fears associated with delegation.
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Produced by: American Nurses Association
Lateral violence refers to acts that occur between colleagues, where bullying is described as acts perpetrated by one in a higher level of authority and occuring over time. The acts can be covert or overt...
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Lateral violence refers to acts that occur between colleagues, where bullying is described as acts perpetrated by one in a higher level of authority and occuring over time. The acts can be covert or overt acts of verbal or non-verbal aggression. Relational aggression is a type of bullying typified by psychological abuse. Behaviors include gossiping, withholding information, and ostracism. Behaviors can extend outside the workplace and can occur in person or in cyberspace. (Dellasega, C. 2009). Workplace violence is a confirmed critical world-wide issue. Forty Eight percent of nurses, pharmacists, and others reported strong verbal abuse (Institute for Safe Medication Practices, 2004); 43% of nurses, pharmacists, and others reported experienced threatening body language (Institute for Safe Medication Practices, 2004); a study of student nurses reported that 53% had been put down by a staff nurse (Longo, 2007); 56.9% reported having been threatened or experienced verbal abuse at work (ANA, 2001). Lateral Violence and Bullying in Nursing has significant impacts: 40% of clinicians “kept quiet” or “ignored” an improper medication due to an intimidating colleague (Institute for Safe Medication Practices, 2004); Unmanaged anger contributes to hypertension, coronary artery disease, depression, psychological problems or other health problems (Meyers, 2006); Low staff morale, increased absenteeism, attrition of staff, deterioration in the quality of patient care. (Hughes 2008); Nurses leave the profession due to lateral violence and bullying, contributing to the nursing shortage. Purpose/goal(s): To provide a resource for understanding, addressing, and preventing bullying and lateral or horizontal violence in the healthcare environment.
Lateral violence refers to acts that occur between colleagues, where bullying is described as acts perpetrated by one in a higher level of authority and occuring over time. The acts can be covert or overt acts of verbal or non-verbal aggression. Relational aggression is a type of bullying typified by psychological abuse. Behaviors include gossiping, withholding information, and ostracism. Behaviors can extend outside the workplace and can occur in person or in cyberspace. (Dellasega, C. 2009). Workplace violence is a confirmed critical world-wide issue. Forty Eight percent of nurses, pharmacists, and others reported strong verbal abuse (Institute for Safe Medication Practices, 2004); 43% of nurses, pharmacists, and others reported experienced threatening body language (Institute for Safe Medication Practices, 2004); a study of student nurses reported that 53% had been put down by a staff nurse (Longo, 2007); 56.9% reported having been threatened or experienced verbal abuse at work (ANA, 2001). Lateral Violence and Bullying in Nursing has significant impacts: 40% of clinicians “kept quiet” or “ignored” an improper medication due to an intimidating colleague (Institute for Safe Medication Practices, 2004); Unmanaged anger contributes to hypertension, coronary artery disease, depression, psychological problems or other health problems (Meyers, 2006); Low staff morale, increased absenteeism, attrition of staff, deterioration in the quality of patient care. (Hughes 2008); Nurses leave the profession due to lateral violence and bullying, contributing to the nursing shortage. Purpose/goal(s): To provide a resource for understanding, addressing, and preventing bullying and lateral or horizontal violence in the healthcare environment.
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Produced by: American Nurses Association
The purpose of this activity is to provide nurses with information to enhance their knowledge of the complex factors influencing nurse staffing and effective strategies for safe staffing.
The purpose of this activity is to provide nurses with information to enhance their knowledge of the complex factors influencing nurse staffing and effective strategies for safe staffing.
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Produced by: American Nurses Association
From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By...
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From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By the time most of us get through grade school, high school, and college, we feel like we have the basics of writing down pat. However, we still see basic grammar mistakes in the workplace. In a business setting this can be a problem, because others are making judgments about us and are forming opinions based on how we write. This course discusses grammar commonly used in the workplace.
From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By the time most of us get through grade school, high school, and college, we feel like we have the basics of writing down pat. However, we still see basic grammar mistakes in the workplace. In a business setting this can be a problem, because others are making judgments about us and are forming opinions based on how we write. This course discusses grammar commonly used in the workplace.
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Produced by: Ed4Online
From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to...
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From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to an industry while others are common across all industries. Some of the common types of documents include memos, letters, reports, and emails. This course discusses the components of business writing and explains how to write these basic documents.
From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to an industry while others are common across all industries. Some of the common types of documents include memos, letters, reports, and emails. This course discusses the components of business writing and explains how to write these basic documents.
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Produced by: Ed4Online
Communication is a process of transferring information from one person to another.  Communications is the cement that holds workplaces together and ensures that organizations are productive, profitable, and...
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Communication is a process of transferring information from one person to another.  Communications is the cement that holds workplaces together and ensures that organizations are productive, profitable, and successful.  People tend to think of communications as only the words they say or write, but it is so much more than that.  Communications includes the environment it is used in, how words are said, non-verbal and cultural aspects, and how the communicator’s personality affects their style.  To be an effect professional, workers should understand the various elements that make up effective communication.  This course is designed with the general business communicator in mind.
Communication is a process of transferring information from one person to another.  Communications is the cement that holds workplaces together and ensures that organizations are productive, profitable, and successful.  People tend to think of communications as only the words they say or write, but it is so much more than that.  Communications includes the environment it is used in, how words are said, non-verbal and cultural aspects, and how the communicator’s personality affects their style.  To be an effect professional, workers should understand the various elements that make up effective communication.  This course is designed with the general business communicator in mind.
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Produced by: Ed4Online
In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email....
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In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender’s reputation.
In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender’s reputation.
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Produced by: Ed4Online
When we hear the word intelligence, most of us think of our IQ scores. However, there are many types of intelligence that move beyond the basic view of cognitive abilities. Most organizations seek employees...
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When we hear the word intelligence, most of us think of our IQ scores. However, there are many types of intelligence that move beyond the basic view of cognitive abilities. Most organizations seek employees with high emotional intelligence because employees high in emotional intelligence are strong in self-monitoring emotion, able to distinguish between different emotions, have the ability to label emotions appropriately, and are able to use emotional information to guide their thinking and behavior.  In many ways, one’s emotional intelligence is more important to personal success than cognitive intelligence. This course discusses several types of intelligence, the components of emotional intelligence, and ways to improve emotional intelligence personally and professionally.
When we hear the word intelligence, most of us think of our IQ scores. However, there are many types of intelligence that move beyond the basic view of cognitive abilities. Most organizations seek employees with high emotional intelligence because employees high in emotional intelligence are strong in self-monitoring emotion, able to distinguish between different emotions, have the ability to label emotions appropriately, and are able to use emotional information to guide their thinking and behavior.  In many ways, one’s emotional intelligence is more important to personal success than cognitive intelligence. This course discusses several types of intelligence, the components of emotional intelligence, and ways to improve emotional intelligence personally and professionally.
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Produced by: Ed4Online
From grocery stores and banks to sports teams and summer camps, all organizations have goals that people are required to accomplish. It is critical to an organization's success that it manages its people...
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From grocery stores and banks to sports teams and summer camps, all organizations have goals that people are required to accomplish. It is critical to an organization's success that it manages its people effectively. Human resource management (HRM) is the management of human skills and talents to make sure they are used effectively and in alignment with an organization's goals.
From grocery stores and banks to sports teams and summer camps, all organizations have goals that people are required to accomplish. It is critical to an organization's success that it manages its people effectively. Human resource management (HRM) is the management of human skills and talents to make sure they are used effectively and in alignment with an organization's goals.
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Produced by: Ed4Online
Strategic Human Resource Management (HRM) is the process of planning for the human side of an organization's operations. This process requires accurate projections of how many employees are needed to...
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Strategic Human Resource Management (HRM) is the process of planning for the human side of an organization's operations. This process requires accurate projections of how many employees are needed to efficiently perform its future activities and operations. The main approaches to strategic HR planning are environmental scanning, labor market analysis and forecasting, internal analysis and forecasting, and gap analysis.
Strategic Human Resource Management (HRM) is the process of planning for the human side of an organization's operations. This process requires accurate projections of how many employees are needed to efficiently perform its future activities and operations. The main approaches to strategic HR planning are environmental scanning, labor market analysis and forecasting, internal analysis and forecasting, and gap analysis.
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Produced by: Ed4Online
Job analysis and job design are critical for the success of subsequent HRM stages. In job design, HR managers identify organizational goals and objectives and translate them into relevant tasks and...
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Job analysis and job design are critical for the success of subsequent HRM stages. In job design, HR managers identify organizational goals and objectives and translate them into relevant tasks and responsibilities, which are then grouped into roles and job positions. These job positions are subsequently integrated into departments or business units to create the organizational structure, which becomes the vehicle or system through which the organization operates.
Job analysis and job design are critical for the success of subsequent HRM stages. In job design, HR managers identify organizational goals and objectives and translate them into relevant tasks and responsibilities, which are then grouped into roles and job positions. These job positions are subsequently integrated into departments or business units to create the organizational structure, which becomes the vehicle or system through which the organization operates.
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Produced by: Ed4Online
The attraction and recruitment of employees has been at the center of employers' attention for many years. People are the most valuable asset of an organization. Without their knowledge, skills, and talents,...
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The attraction and recruitment of employees has been at the center of employers' attention for many years. People are the most valuable asset of an organization. Without their knowledge, skills, and talents, an organization will not be able to operate or compete effectively in the market. This is why recruitment plays a strategic role. This course will discuss the recruitment process and how it identifies and attracts qualified talent for organizational jobs in a timely and effective manner.
The attraction and recruitment of employees has been at the center of employers' attention for many years. People are the most valuable asset of an organization. Without their knowledge, skills, and talents, an organization will not be able to operate or compete effectively in the market. This is why recruitment plays a strategic role. This course will discuss the recruitment process and how it identifies and attracts qualified talent for organizational jobs in a timely and effective manner.
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Produced by: Ed4Online
Selecting the right employees is one of the most crucial HR processes, but it is also one of the most challenging decision making processes in an organization. An effective selection process should have...
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Selecting the right employees is one of the most crucial HR processes, but it is also one of the most challenging decision making processes in an organization. An effective selection process should have applicants who fit certain jobs and also fit the organizational culture. Failing to hire the right people will negatively impact performance, quality, and productivity while increasing the turnover rate.
Selecting the right employees is one of the most crucial HR processes, but it is also one of the most challenging decision making processes in an organization. An effective selection process should have applicants who fit certain jobs and also fit the organizational culture. Failing to hire the right people will negatively impact performance, quality, and productivity while increasing the turnover rate.
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Produced by: Ed4Online
While it is inconceivable that an organization would not want to see high performance from its employees, it is very common for organizations to measure performance poorly and thus not be aware of their...
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While it is inconceivable that an organization would not want to see high performance from its employees, it is very common for organizations to measure performance poorly and thus not be aware of their employees' performance quality. This course will address employee performance measurement, how to find the right methods for measuring employee performance, and introduce more current trends towards a holistic approach to performance assessment and evaluation.
While it is inconceivable that an organization would not want to see high performance from its employees, it is very common for organizations to measure performance poorly and thus not be aware of their employees' performance quality. This course will address employee performance measurement, how to find the right methods for measuring employee performance, and introduce more current trends towards a holistic approach to performance assessment and evaluation.
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Produced by: Ed4Online
Training and development addresses both the necessary knowledge, skills, and abilities needed for an employee's current position as well as the preparation needed for new skills or job positions within the...
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Training and development addresses both the necessary knowledge, skills, and abilities needed for an employee's current position as well as the preparation needed for new skills or job positions within the organization. The American Society for Training and Development, or ASTD, is the most widely recognized organization of its kind in the United States.
Training and development addresses both the necessary knowledge, skills, and abilities needed for an employee's current position as well as the preparation needed for new skills or job positions within the organization. The American Society for Training and Development, or ASTD, is the most widely recognized organization of its kind in the United States.
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Produced by: Ed4Online