Front office business skills for Post-Acute organizations
Front office business skills for Post-Acute organizations
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Produced by: Ed4Online
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From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By...
From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By the time most of us get through grade school, high school, and college, we feel like we have the basics of writing down pat. However, we still see basic grammar mistakes in the workplace. In a business setting this can be a problem, because others are making judgments about us and are forming opinions based on how we write. This course discusses grammar commonly used in the workplace.
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Produced by: Ed4Online
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From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to...
From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to an industry while others are common across all industries. Some of the common types of documents include memos, letters, reports, and emails. This course discusses the components of business writing and explains how to write these basic documents.
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Produced by: Ed4Online
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Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for...
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
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Produced by: Xcelerated Learning Dynamics
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Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for...
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
[READ LESS]
Produced by: Xcelerated Learning Dynamics
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Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for...
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
[READ LESS]
Produced by: Xcelerated Learning Dynamics
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Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for...
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
[READ LESS]
Produced by: Xcelerated Learning Dynamics
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Communication is a process of transferring information from one person to another. Communications is the cement that holds workplaces together and ensures that organizations are productive, profitable, and...
Communication is a process of transferring information from one person to another. Communications is the cement that holds workplaces together and ensures that organizations are productive, profitable, and successful. People tend to think of communications as only the words they say or write, but it is so much more than that. Communications includes the environment it is used in, how words are said, non-verbal and cultural aspects, and how the communicator’s personality affects their style. To be an effect professional, workers should understand the various elements that make up effective communication. This course is designed with the general business communicator in mind.
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Produced by: Ed4Online
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In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email....
In decades past, business writing was a rare, formal event. Most everyone has a computer at home or work these days, so we are now many times more likely to send a written message to others using email. Sometimes these messages are poorly written, which creates misunderstandings and affects the sender’s reputation.
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Produced by: Ed4Online
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When we hear the word intelligence, most of us think of our IQ scores. However, there are many types of intelligence that move beyond the basic view of cognitive abilities. Most organizations seek employees...
When we hear the word intelligence, most of us think of our IQ scores. However, there are many types of intelligence that move beyond the basic view of cognitive abilities. Most organizations seek employees with high emotional intelligence because employees high in emotional intelligence are strong in self-monitoring emotion, able to distinguish between different emotions, have the ability to label emotions appropriately, and are able to use emotional information to guide their thinking and behavior. In many ways, one’s emotional intelligence is more important to personal success than cognitive intelligence. This course discusses several types of intelligence, the components of emotional intelligence, and ways to improve emotional intelligence personally and professionally.
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Produced by: Ed4Online
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Communication is an essential part of our everyday interactions. We enter into this world knowing how to communicate with our parents and caregivers and continue to build our communication skills as we expand...
Communication is an essential part of our everyday interactions. We enter into this world knowing how to communicate with our parents and caregivers and continue to build our communication skills as we expand our social circles. The challenge in our communication skills development is building our listening skills, as most of us find that talking comes more instinctively. There are many reasons for ineffective listening, but the biggest one is that people have poor listening habits acquired through a lifetime of routine, casual conversations without a significant need for strong listening skills. This means we don’t have those skills honed when we really need them in our personal or work relationships. This course discusses the communication process, explains how people perceive others, and describes ways for people to become better listeners.
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Produced by: Ed4Online
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Information is strategically valuable to all organizations. It is used by administrators and staff members to make decisions that will influence organizational success. Organizations use several formal,...
Information is strategically valuable to all organizations. It is used by administrators and staff members to make decisions that will influence organizational success. Organizations use several formal, informal, and one-on-one communication channels to ensure staff members and administrators have access to the information they need when they need it. This course discusses the communication process, the strategic importance of communication management, how information is distributed and protected, and the impact HIPAA has on facility communications.
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Produced by: Ed4Online
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For many people, simply hearing the word “stress” increases their heart rate, blood pressure, respiration, and anxiety level. Regardless of one’s place in the world, all people face many difficulties every...
For many people, simply hearing the word “stress” increases their heart rate, blood pressure, respiration, and anxiety level. Regardless of one’s place in the world, all people face many difficulties every day that can cause them stress. But stress is not a thing; rather, it is how the body responds to things, called stressors. Stressors cannot really be eliminated, but people can learn to manage their own response to everyday stressors, leading them to a healthier body and a more positive outlook on life. This course discusses stress, the impact personal stress has on one’s health, and several ways people can learn to manage their personal stress levels.
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Produced by: Ed4Online
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Professionalism is not about just dressing nice or having an advanced degree. There are many considerations for professional behavior in the healthcare industry. When one is professional, he or she is seen as...
Professionalism is not about just dressing nice or having an advanced degree. There are many considerations for professional behavior in the healthcare industry. When one is professional, he or she is seen as knowledgeable in their field, delivering high quality work, having high standard of ethics, good work morale, high motivation, appropriate relationships, and a commitment to the field. This course discusses why professionalism in healthcare is important, the impact perception has on professionalism, and how to be seen as a skilled care professional.
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Produced by: Ed4Online
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The ability to speak confidently and convincingly in public is a valuable skill to have in both the business world and private life. In fact, the top things employers seek in a new hire are good verbal and...
The ability to speak confidently and convincingly in public is a valuable skill to have in both the business world and private life. In fact, the top things employers seek in a new hire are good verbal and written communication skills. Many people experience stress when they have to speak in public, but planning for success and building structure around the speaking engagement increases self-confidence and reduces speaking anxiety. This course discusses public speaking and presentations and gives a step-by-step process for creating a speech for any occasion.
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Produced by: Ed4Online
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