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Category: Office and Administrative Support Worker

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Customer Service for all staff
Customer Service for all staff
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Produced by: Ed4Online
Gerontology and Aging enables any organization to understand and care for end-of-life concerns, social lives, and address the business challenges and care topics of long-term care organizations.
Gerontology and Aging enables any organization to understand and care for end-of-life concerns, social lives, and address the business challenges and care topics of long-term care organizations.
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Produced by: Ed4Online
Front office business skills for Post-Acute organizations
Front office business skills for Post-Acute organizations
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Produced by: Ed4Online
Developing good managers and great leaders in healthcare
Developing good managers and great leaders in healthcare
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Produced by: Ed4Online
Equip the staff with the underlying training to address the unforeseen issues with many patients and residents.
Equip the staff with the underlying training to address the unforeseen issues with many patients and residents.
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Produced by: Ed4Online
Provide nationally accredited CE for Occupational and Physical Therapist alike.
Provide nationally accredited CE for Occupational and Physical Therapist alike.
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Produced by: Ed4Online
Substance related disorders in staff and patients/residents.
Substance related disorders in staff and patients/residents.
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Produced by: Ed4Online
Workforce Compliance for Post-Acute organizations
Workforce Compliance for Post-Acute organizations
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Produced by: Ed4Online
This course presents key information on the Americans with Disabilities Act (ADA), passed by Congress in 1990.  This law has far-reaching implications for almost every business and institution in the United...
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This course presents key information on the Americans with Disabilities Act (ADA), passed by Congress in 1990.  This law has far-reaching implications for almost every business and institution in the United States.  This course will help learners understand basic expectations of ADA, and apply these expectations to the workplace.
This course presents key information on the Americans with Disabilities Act (ADA), passed by Congress in 1990.  This law has far-reaching implications for almost every business and institution in the United States.  This course will help learners understand basic expectations of ADA, and apply these expectations to the workplace.
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Produced by: Ed4Online
This course presents information on the threat that terror organizations may use biological agents to kill people and cause chaos.  Biological warfare is regulated and denounced by world governments. ...
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This course presents information on the threat that terror organizations may use biological agents to kill people and cause chaos.  Biological warfare is regulated and denounced by world governments.  Terrorists are increasingly likely to use biological agents for the fear it creates in others.  Companies, families, and individuals can prepare by learning about bioterrorism, preparing for attacks, and learning how to mitigate the effects of an attack.  This course gives learners practical information they can apply at work and at home.
This course presents information on the threat that terror organizations may use biological agents to kill people and cause chaos.  Biological warfare is regulated and denounced by world governments.  Terrorists are increasingly likely to use biological agents for the fear it creates in others.  Companies, families, and individuals can prepare by learning about bioterrorism, preparing for attacks, and learning how to mitigate the effects of an attack.  This course gives learners practical information they can apply at work and at home.
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Produced by: Ed4Online
To better serve customers, service workers need to build a relationship with each one. Customers have needs beyond completing a simple business transaction; they have Emotional Needs as well. Customer service...
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To better serve customers, service workers need to build a relationship with each one. Customers have needs beyond completing a simple business transaction; they have Emotional Needs as well. Customer service workers can fulfill these needs by building rapport with the customers they serve. Rapport is built by carefully listening to the customer, in order to understand what their wants and needs are.
To better serve customers, service workers need to build a relationship with each one. Customers have needs beyond completing a simple business transaction; they have Emotional Needs as well. Customer service workers can fulfill these needs by building rapport with the customers they serve. Rapport is built by carefully listening to the customer, in order to understand what their wants and needs are.
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Produced by: Ed4Online
Repeated and unwanted actions by an individual or group intended to intimidate, harass, degrade, or offend one or more persons is bullying. In organizations, bullying has a negative impact on the emotional...
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Repeated and unwanted actions by an individual or group intended to intimidate, harass, degrade, or offend one or more persons is bullying. In organizations, bullying has a negative impact on the emotional health and well-being of employees and affects the performance of the entire organization. Bullying has become a serious and growing problem affecting a significant proportion of healthcare professionals compared to other industries. Therefore, it is important for administrators, supervisors, and rank-and-file employees to understand the factors that contribute to the development of bullying, and to take actions to prevent it. This course discusses bullying in healthcare organizations, along with strategies to help workers recognize and prevent bullying behavior.
Repeated and unwanted actions by an individual or group intended to intimidate, harass, degrade, or offend one or more persons is bullying. In organizations, bullying has a negative impact on the emotional health and well-being of employees and affects the performance of the entire organization. Bullying has become a serious and growing problem affecting a significant proportion of healthcare professionals compared to other industries. Therefore, it is important for administrators, supervisors, and rank-and-file employees to understand the factors that contribute to the development of bullying, and to take actions to prevent it. This course discusses bullying in healthcare organizations, along with strategies to help workers recognize and prevent bullying behavior.
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Produced by: Ed4Online
Repeated and unwanted actions by an individual or group intended to intimidate, harass, degrade, or offend one or more persons is bullying. In organizations, bullying has a negative impact on the emotional...
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Repeated and unwanted actions by an individual or group intended to intimidate, harass, degrade, or offend one or more persons is bullying. In organizations, bullying has a negative impact on the emotional health and well-being of employees and affects the performance of the entire organization. Bullying has become a serious and growing problem affecting a significant proportion of healthcare professionals compared to other industries. Therefore, it is important for administrators, supervisors, and rank-and-file employees to understand the factors that contribute to the development of bullying, and to take actions to prevent it. This course discusses bullying in healthcare organizations, along with strategies to help workers recognize and prevent bullying behavior.
Repeated and unwanted actions by an individual or group intended to intimidate, harass, degrade, or offend one or more persons is bullying. In organizations, bullying has a negative impact on the emotional health and well-being of employees and affects the performance of the entire organization. Bullying has become a serious and growing problem affecting a significant proportion of healthcare professionals compared to other industries. Therefore, it is important for administrators, supervisors, and rank-and-file employees to understand the factors that contribute to the development of bullying, and to take actions to prevent it. This course discusses bullying in healthcare organizations, along with strategies to help workers recognize and prevent bullying behavior.
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Produced by: Ed4Online
From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By...
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From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By the time most of us get through grade school, high school, and college, we feel like we have the basics of writing down pat. However, we still see basic grammar mistakes in the workplace. In a business setting this can be a problem, because others are making judgments about us and are forming opinions based on how we write. This course discusses grammar commonly used in the workplace.
From simple e-mails to formal letters, business professionals will need to compose documents that educate, persuade, inform, or enlighten others. Writing is an essential element of business communication. By the time most of us get through grade school, high school, and college, we feel like we have the basics of writing down pat. However, we still see basic grammar mistakes in the workplace. In a business setting this can be a problem, because others are making judgments about us and are forming opinions based on how we write. This course discusses grammar commonly used in the workplace.
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Produced by: Ed4Online
From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to...
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From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to an industry while others are common across all industries. Some of the common types of documents include memos, letters, reports, and emails. This course discusses the components of business writing and explains how to write these basic documents.
From simple e-mails to formal letters, business professionals regularly compose documents that educate, persuade, inform, or enlighten others. There are many types of business documents, some very specific to an industry while others are common across all industries. Some of the common types of documents include memos, letters, reports, and emails. This course discusses the components of business writing and explains how to write these basic documents.
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Produced by: Ed4Online
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for...
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Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
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Produced by: Xcelerated Learning Dynamics
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for...
[READ MORE]
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
[READ LESS]
Produced by: Xcelerated Learning Dynamics
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for...
[READ MORE]
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
[READ LESS]
Produced by: Xcelerated Learning Dynamics
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for...
[READ MORE]
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
Our suite of CG-CAHPS courseware is designed for busy outpatient environments. It incorporates real life scenarios and is offered for all members of the clinic's staff – because everyone is responsible for the patient’s experience.
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Produced by: Xcelerated Learning Dynamics
Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and...
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Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and working to overcome them helps customer service providers overcome these challenges. This course shows how to overcome these obstacles to ensure every customer receives the service they deserve.
Customer service providers face both organizational and personal roadblocks that can prevent them from delivering exceptional customer service for every customer. Understanding what these roadblocks are and working to overcome them helps customer service providers overcome these challenges. This course shows how to overcome these obstacles to ensure every customer receives the service they deserve.
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Produced by: Ed4Online
Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they...
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Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information appropriately by asking and answering questions.
Much customer service is done when service workers are helping customers face-to-face. For customer service workers to provide exceptional customer service in the fast-paced, competitive business world, they must be able to gather information appropriately by asking and answering questions.
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Produced by: Ed4Online
For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of...
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For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of communication and the basic communications styles service providers will encounter. Communication is important to business; it is especially important when it comes to customer service. This course discusses essential elements of communication in the customer service industry.
For companies and individuals to be effective at exceptional customer service, they must master the art and science of communications. This mastery starts with a good understanding of the elements of communication and the basic communications styles service providers will encounter. Communication is important to business; it is especially important when it comes to customer service. This course discusses essential elements of communication in the customer service industry.
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Produced by: Ed4Online
All companies have competition. Depending on the industry, a company's competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention....
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All companies have competition. Depending on the industry, a company's competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with companies that deliver great service, respect their needs, and are willing to build a positive relationship with them.
All companies have competition. Depending on the industry, a company's competitors may count in the tens, hundreds, or even thousands. All these companies are working hard to gain customer attention. Customers prefer to spend their money with companies that deliver great service, respect their needs, and are willing to build a positive relationship with them.
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Produced by: Ed4Online
Taking a consultative approach to customer service can build a loyal, profitable customer base.  This course discusses how to take a consultative approach to customer service.
Taking a consultative approach to customer service can build a loyal, profitable customer base.  This course discusses how to take a consultative approach to customer service.
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Produced by: Ed4Online
Advocates have a huge influence over other current and potential customers as they are seen as "one of them". Companies that promote a customer advocacy management program can reap the benefits these...
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Advocates have a huge influence over other current and potential customers as they are seen as "one of them". Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies focus on what is best for the customer.
Advocates have a huge influence over other current and potential customers as they are seen as "one of them". Companies that promote a customer advocacy management program can reap the benefits these advocates provide. Customer Advocacy is a specialized form of customer service where companies focus on what is best for the customer.
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Produced by: Ed4Online