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Category: Empathy

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This library is designed to improve patient safety by training your staff to recognize error prone situations. It is recommended for all employees.
This library is designed to improve patient safety by training your staff to recognize error prone situations. It is recommended for all employees.
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Produced by: echelon
Build strong rapport with patients quickly, gain your patient’s respect, and improve patient experience. This interactive online course shows how to facilitate an open, productive dialogue and achieve...
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Build strong rapport with patients quickly, gain your patient’s respect, and improve patient experience. This interactive online course shows how to facilitate an open, productive dialogue and achieve breakthroughs in patient understanding and acceptance. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Build strong rapport with patients quickly, gain your patient’s respect, and improve patient experience. This interactive online course shows how to facilitate an open, productive dialogue and achieve breakthroughs in patient understanding and acceptance. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
Program Description and Special information: This course for healthcare...
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Program Description and Special information: This course for healthcare professionals provides information on how to manage Latino patients safely and with dignity, improve their health and wellness outcomes, and ultimately help them assimilate into the U.S. healthcare system. This course outlines and defines specific healthcare priorities and deficiencies of first-generation Latin American immigrants through the recognition of signs of illiteracy and linguistic challenges. Also covered is human trafficking and ways to implement strategies to help protect patients. This is the first in a course series on Hispanic patient care. NOTE: This activity may be available in multiple formats or from different sponsors. ARRT regulations state that an individual may not repeat a self-learning activity for credit if it was reported in the same or any subsequent biennium.
Program Description and Special information: This course for healthcare professionals provides information on how to manage Latino patients safely and with dignity, improve their health and wellness outcomes, and ultimately help them assimilate into the U.S. healthcare system. This course outlines and defines specific healthcare priorities and deficiencies of first-generation Latin American immigrants through the recognition of signs of illiteracy and linguistic challenges. Also covered is human trafficking and ways to implement strategies to help protect patients. This is the first in a course series on Hispanic patient care. NOTE: This activity may be available in multiple formats or from different sponsors. ARRT regulations state that an individual may not repeat a self-learning activity for credit if it was reported in the same or any subsequent biennium.
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Produced by: Echelon
Develop cultural competence, bridge cultural gaps, understand common culture-specific medical practices, and improve patient experience. This interactive online course shows how to avoid communication traps...
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Develop cultural competence, bridge cultural gaps, understand common culture-specific medical practices, and improve patient experience. This interactive online course shows how to avoid communication traps and cultural gaffes, build strong patient partnerships despite cultural differences, and effectively manage language barriers. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Develop cultural competence, bridge cultural gaps, understand common culture-specific medical practices, and improve patient experience. This interactive online course shows how to avoid communication traps and cultural gaffes, build strong patient partnerships despite cultural differences, and effectively manage language barriers. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Encourage early disclosure of patient concerns, optimize encounter time management, and improve patient experience. This interactive online course shows how to prioritize patient concerns, build patient...
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Encourage early disclosure of patient concerns, optimize encounter time management, and improve patient experience. This interactive online course shows how to prioritize patient concerns, build patient trust, identify opportunities for empathy, and respond to patient feelings using empathy. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Encourage early disclosure of patient concerns, optimize encounter time management, and improve patient experience. This interactive online course shows how to prioritize patient concerns, build patient trust, identify opportunities for empathy, and respond to patient feelings using empathy. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
With Emotional Intelligence lessons, staff will begin to grow in their understanding of their own emotional intelligence and then apply their own personal response to the gap between their previous behavior...
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With Emotional Intelligence lessons, staff will begin to grow in their understanding of their own emotional intelligence and then apply their own personal response to the gap between their previous behavior and what the patient needs.
With Emotional Intelligence lessons, staff will begin to grow in their understanding of their own emotional intelligence and then apply their own personal response to the gap between their previous behavior and what the patient needs.
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Produced by: Task To Touch
This leadership training is designed to help you better understand and relate to others in the workplace. Its focus is how to better navigate, or prevent, disruptive behavior - either someone else’s or even...
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This leadership training is designed to help you better understand and relate to others in the workplace. Its focus is how to better navigate, or prevent, disruptive behavior - either someone else’s or even your own - in order to achieve better outcomes. In healthcare, how you communicate has the potential to convey critical, lifesaving information. Effective communication impacts every aspect of how care is delivered and is the corner-stone of patient and caregiver safety. In high stakes environments, where the safety and lives of those you work with and care for are at risk, the negative results of poor communication can be serious, and may even result in unnecessary death. This course is designed to be one of many experiences to improve your communication interactions. This course can take as little as 30 minutes to complete but average time to complete is closer to an hour. There are, however, thousands of paths through the practice portion. If you should stop making progress during the practice portion the program will direct you back to the learning segment to review the material before continuing with the practice segment. Please use either Internet Explorer or Google Chrome browsers with “Flash” enabled.
This leadership training is designed to help you better understand and relate to others in the workplace. Its focus is how to better navigate, or prevent, disruptive behavior - either someone else’s or even your own - in order to achieve better outcomes. In healthcare, how you communicate has the potential to convey critical, lifesaving information. Effective communication impacts every aspect of how care is delivered and is the corner-stone of patient and caregiver safety. In high stakes environments, where the safety and lives of those you work with and care for are at risk, the negative results of poor communication can be serious, and may even result in unnecessary death. This course is designed to be one of many experiences to improve your communication interactions. This course can take as little as 30 minutes to complete but average time to complete is closer to an hour. There are, however, thousands of paths through the practice portion. If you should stop making progress during the practice portion the program will direct you back to the learning segment to review the material before continuing with the practice segment. Please use either Internet Explorer or Google Chrome browsers with “Flash” enabled.
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Produced by: ConverSage
Transform a difficult interaction into a productive dialogue, understand psychological drivers of difficult behaviors, and improve patient experience. This interactive online course shows how to strategically...
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Transform a difficult interaction into a productive dialogue, understand psychological drivers of difficult behaviors, and improve patient experience. This interactive online course shows how to strategically manage difficult encounters, avoid responses that worsen difficult interactions, and overcome difficult behaviors to achieve health goals. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Transform a difficult interaction into a productive dialogue, understand psychological drivers of difficult behaviors, and improve patient experience. This interactive online course shows how to strategically manage difficult encounters, avoid responses that worsen difficult interactions, and overcome difficult behaviors to achieve health goals. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
Make your treatment instructions more memorable, deliver explanations that patients understand, and improve patient experience. This interactive online course shows how to build patient understanding, improve...
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Make your treatment instructions more memorable, deliver explanations that patients understand, and improve patient experience. This interactive online course shows how to build patient understanding, improve medication adherence, and facilitate patient recall at the right time. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Make your treatment instructions more memorable, deliver explanations that patients understand, and improve patient experience. This interactive online course shows how to build patient understanding, improve medication adherence, and facilitate patient recall at the right time. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
Overcome patient ambivalence, discuss the issue of change with patients, and improve patient experience. This interactive online course shows how to identify when a patient is ready for change, uncover...
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Overcome patient ambivalence, discuss the issue of change with patients, and improve patient experience. This interactive online course shows how to identify when a patient is ready for change, uncover personal drivers for lifestyle changes, gain patient commitment, and improve treatment adherence. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Overcome patient ambivalence, discuss the issue of change with patients, and improve patient experience. This interactive online course shows how to identify when a patient is ready for change, uncover personal drivers for lifestyle changes, gain patient commitment, and improve treatment adherence. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
Uncover deep insights about the nature of patient symptoms, achieve earlier and more accurate diagnoses, and improve patient experience. This interactive online course shows how to facilitate patient-centered...
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Uncover deep insights about the nature of patient symptoms, achieve earlier and more accurate diagnoses, and improve patient experience. This interactive online course shows how to facilitate patient-centered encounters, gather critical information, increase patient understanding, and attain greater adherence to treatment plans. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Uncover deep insights about the nature of patient symptoms, achieve earlier and more accurate diagnoses, and improve patient experience. This interactive online course shows how to facilitate patient-centered encounters, gather critical information, increase patient understanding, and attain greater adherence to treatment plans. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
Understand patient health goals, engage patients in decision making, and improve patient experience. This interactive online course shows how to agree with patients on mutual goals, overcome barriers to goal...
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Understand patient health goals, engage patients in decision making, and improve patient experience. This interactive online course shows how to agree with patients on mutual goals, overcome barriers to goal achievement, and negotiate with patients to find common ground. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Understand patient health goals, engage patients in decision making, and improve patient experience. This interactive online course shows how to agree with patients on mutual goals, overcome barriers to goal achievement, and negotiate with patients to find common ground. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education