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Category: Patient Interactions

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Gerontology and Aging enables any organization to understand and care for end-of-life concerns, social lives, and address the business challenges and care topics of long-term care organizations.
Gerontology and Aging enables any organization to understand and care for end-of-life concerns, social lives, and address the business challenges and care topics of long-term care organizations.
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Produced by: Ed4Online
Front office business skills for Post-Acute organizations
Front office business skills for Post-Acute organizations
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Produced by: Ed4Online
The Health literacy course is designed to familiarize you with the concepts of health literacy, low or limited health literacy and how they impact quality, outcomes and costs of healthcare.
The Health literacy course is designed to familiarize you with the concepts of health literacy, low or limited health literacy and how they impact quality, outcomes and costs of healthcare.
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Produced by: Health Care Compliance Strategies (HCCS)
Eye drops, ear drops, nose drops, and nasal sprays are routinely prescribed to treat a wide variety of head-related infections and conditions. This course discusses the proper way to administer each of these...
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Eye drops, ear drops, nose drops, and nasal sprays are routinely prescribed to treat a wide variety of head-related infections and conditions. This course discusses the proper way to administer each of these products.
Eye drops, ear drops, nose drops, and nasal sprays are routinely prescribed to treat a wide variety of head-related infections and conditions. This course discusses the proper way to administer each of these products.
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Produced by: Ed4Online
Build strong rapport with patients quickly, gain your patient’s respect, and improve patient experience. This interactive online course shows how to facilitate an open, productive dialogue and achieve...
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Build strong rapport with patients quickly, gain your patient’s respect, and improve patient experience. This interactive online course shows how to facilitate an open, productive dialogue and achieve breakthroughs in patient understanding and acceptance. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Build strong rapport with patients quickly, gain your patient’s respect, and improve patient experience. This interactive online course shows how to facilitate an open, productive dialogue and achieve breakthroughs in patient understanding and acceptance. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
This course focusses on sensitivity to LGBTQ patients in a hospital environment, and how to interact appropriately with these patients to ensure they receive the best patient care. This includes noticing...
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This course focusses on sensitivity to LGBTQ patients in a hospital environment, and how to interact appropriately with these patients to ensure they receive the best patient care. This includes noticing people of various gender identities and being sensitive to their needs, the laws around LGBTQ patient care, and other important patient care considerations. The course examines how to be allies with patients of different sexual orientations, people in transition, health factors, and also provides additional resources.
This course focusses on sensitivity to LGBTQ patients in a hospital environment, and how to interact appropriately with these patients to ensure they receive the best patient care. This includes noticing people of various gender identities and being sensitive to their needs, the laws around LGBTQ patient care, and other important patient care considerations. The course examines how to be allies with patients of different sexual orientations, people in transition, health factors, and also provides additional resources.
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Produced by: Cedar Interactive
Develop cultural competence, bridge cultural gaps, understand common culture-specific medical practices, and improve patient experience. This interactive online course shows how to avoid communication traps...
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Develop cultural competence, bridge cultural gaps, understand common culture-specific medical practices, and improve patient experience. This interactive online course shows how to avoid communication traps and cultural gaffes, build strong patient partnerships despite cultural differences, and effectively manage language barriers. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Develop cultural competence, bridge cultural gaps, understand common culture-specific medical practices, and improve patient experience. This interactive online course shows how to avoid communication traps and cultural gaffes, build strong patient partnerships despite cultural differences, and effectively manage language barriers. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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“I have some bad news for you.”  No one likes hearing this statement, especially in a healthcare setting. For staff members and caregivers who work every day with the sick, injured, and elderly, having to be...
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“I have some bad news for you.”  No one likes hearing this statement, especially in a healthcare setting. For staff members and caregivers who work every day with the sick, injured, and elderly, having to be the bearer of bad news can become a common, almost routine part of the job. This can be a rather difficult chore for most people because everyone reacts differently to learning something that is life changing to his or her own health or the health of a loved one. Understanding how people grieve a variety of losses and how to communicate bad news has a direct impact on how the receiver understands and reacts to the situation. This course discusses why giving bad news is difficult as well as how to be both professional and empathetic when delivering challenging healthcare information.
“I have some bad news for you.”  No one likes hearing this statement, especially in a healthcare setting. For staff members and caregivers who work every day with the sick, injured, and elderly, having to be the bearer of bad news can become a common, almost routine part of the job. This can be a rather difficult chore for most people because everyone reacts differently to learning something that is life changing to his or her own health or the health of a loved one. Understanding how people grieve a variety of losses and how to communicate bad news has a direct impact on how the receiver understands and reacts to the situation. This course discusses why giving bad news is difficult as well as how to be both professional and empathetic when delivering challenging healthcare information.
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Produced by: Ed4Online
Welcome to Duke Integrative Medicine: Value-Based Care. This course will provide you with essential information about patient engagement, preventive health visits and reimbursement procedures. The...
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Welcome to Duke Integrative Medicine: Value-Based Care. This course will provide you with essential information about patient engagement, preventive health visits and reimbursement procedures. The Value-Based Care course will be focused on answering the following questions: 1) What are the types of questions you can ask to engage patients in setting and achieving health goals? 2) What are five main preventive health visit types and their required tasks? 3) How can you ensure that health visit tasks are documented accurately? 4) Where can you find up-to-date information for all types of preventive health visits? 5) What are critical provider resources to implement and accurately code preventive health visits?
Welcome to Duke Integrative Medicine: Value-Based Care. This course will provide you with essential information about patient engagement, preventive health visits and reimbursement procedures. The Value-Based Care course will be focused on answering the following questions: 1) What are the types of questions you can ask to engage patients in setting and achieving health goals? 2) What are five main preventive health visit types and their required tasks? 3) How can you ensure that health visit tasks are documented accurately? 4) Where can you find up-to-date information for all types of preventive health visits? 5) What are critical provider resources to implement and accurately code preventive health visits?
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Produced by: Duke Integrative Medicine
Encourage early disclosure of patient concerns, optimize encounter time management, and improve patient experience. This interactive online course shows how to prioritize patient concerns, build patient...
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Encourage early disclosure of patient concerns, optimize encounter time management, and improve patient experience. This interactive online course shows how to prioritize patient concerns, build patient trust, identify opportunities for empathy, and respond to patient feelings using empathy. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Encourage early disclosure of patient concerns, optimize encounter time management, and improve patient experience. This interactive online course shows how to prioritize patient concerns, build patient trust, identify opportunities for empathy, and respond to patient feelings using empathy. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
The Health literacy course is designed to familiarize you with the concepts of health literacy, low or limited health literacy and how they impact quality, outcomes and costs of healthcare. The course will...
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The Health literacy course is designed to familiarize you with the concepts of health literacy, low or limited health literacy and how they impact quality, outcomes and costs of healthcare. The course will teach learners to recognize those individuals who are affected by limited health literacy and poor health communication, and the consequences of those factors. In addition, the course offers strategies for assisting in the improvement of health literacy among high risk populations.
The Health literacy course is designed to familiarize you with the concepts of health literacy, low or limited health literacy and how they impact quality, outcomes and costs of healthcare. The course will teach learners to recognize those individuals who are affected by limited health literacy and poor health communication, and the consequences of those factors. In addition, the course offers strategies for assisting in the improvement of health literacy among high risk populations.
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Produced by: HCCS - Retail Only
Transform a difficult interaction into a productive dialogue, understand psychological drivers of difficult behaviors, and improve patient experience. This interactive online course shows how to strategically...
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Transform a difficult interaction into a productive dialogue, understand psychological drivers of difficult behaviors, and improve patient experience. This interactive online course shows how to strategically manage difficult encounters, avoid responses that worsen difficult interactions, and overcome difficult behaviors to achieve health goals. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Transform a difficult interaction into a productive dialogue, understand psychological drivers of difficult behaviors, and improve patient experience. This interactive online course shows how to strategically manage difficult encounters, avoid responses that worsen difficult interactions, and overcome difficult behaviors to achieve health goals. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
Make your treatment instructions more memorable, deliver explanations that patients understand, and improve patient experience. This interactive online course shows how to build patient understanding, improve...
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Make your treatment instructions more memorable, deliver explanations that patients understand, and improve patient experience. This interactive online course shows how to build patient understanding, improve medication adherence, and facilitate patient recall at the right time. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Make your treatment instructions more memorable, deliver explanations that patients understand, and improve patient experience. This interactive online course shows how to build patient understanding, improve medication adherence, and facilitate patient recall at the right time. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
Overcome patient ambivalence, discuss the issue of change with patients, and improve patient experience. This interactive online course shows how to identify when a patient is ready for change, uncover...
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Overcome patient ambivalence, discuss the issue of change with patients, and improve patient experience. This interactive online course shows how to identify when a patient is ready for change, uncover personal drivers for lifestyle changes, gain patient commitment, and improve treatment adherence. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Overcome patient ambivalence, discuss the issue of change with patients, and improve patient experience. This interactive online course shows how to identify when a patient is ready for change, uncover personal drivers for lifestyle changes, gain patient commitment, and improve treatment adherence. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
Patient Perception lessons focus on how staff can create a relationship with patients on a level that is personal and respectful. Staff will learn how to neutralize negative perceptions, lay the groundwork...
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Patient Perception lessons focus on how staff can create a relationship with patients on a level that is personal and respectful. Staff will learn how to neutralize negative perceptions, lay the groundwork for the kind of experience patient’s desire, and generate an increasing number of positive impressions through word of mouth and social media.
Patient Perception lessons focus on how staff can create a relationship with patients on a level that is personal and respectful. Staff will learn how to neutralize negative perceptions, lay the groundwork for the kind of experience patient’s desire, and generate an increasing number of positive impressions through word of mouth and social media.
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Produced by: Task To Touch
Uncover deep insights about the nature of patient symptoms, achieve earlier and more accurate diagnoses, and improve patient experience. This interactive online course shows how to facilitate patient-centered...
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Uncover deep insights about the nature of patient symptoms, achieve earlier and more accurate diagnoses, and improve patient experience. This interactive online course shows how to facilitate patient-centered encounters, gather critical information, increase patient understanding, and attain greater adherence to treatment plans. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Uncover deep insights about the nature of patient symptoms, achieve earlier and more accurate diagnoses, and improve patient experience. This interactive online course shows how to facilitate patient-centered encounters, gather critical information, increase patient understanding, and attain greater adherence to treatment plans. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education
Provider-Patient Partnership lessons will help employees apply their newfound understanding of emotional intelligence to the interactions that really matter most to patients. They will ask employees and...
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Provider-Patient Partnership lessons will help employees apply their newfound understanding of emotional intelligence to the interactions that really matter most to patients. They will ask employees and managers to address some tough questions about what they are currently doing and develop strategies that are guaranteed to effectively impact patient perception.
Provider-Patient Partnership lessons will help employees apply their newfound understanding of emotional intelligence to the interactions that really matter most to patients. They will ask employees and managers to address some tough questions about what they are currently doing and develop strategies that are guaranteed to effectively impact patient perception.
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Produced by: Task To Touch
Understand patient health goals, engage patients in decision making, and improve patient experience. This interactive online course shows how to agree with patients on mutual goals, overcome barriers to goal...
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Understand patient health goals, engage patients in decision making, and improve patient experience. This interactive online course shows how to agree with patients on mutual goals, overcome barriers to goal achievement, and negotiate with patients to find common ground. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
Understand patient health goals, engage patients in decision making, and improve patient experience. This interactive online course shows how to agree with patients on mutual goals, overcome barriers to goal achievement, and negotiate with patients to find common ground. Course includes audio narration, dynamic animations, interactive diagrams and case studies.
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Produced by: Astute Doctor Education