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Customer Service for all staff
Customer Service for all staff
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Produced by: HealthStream, Inc.
Gerontology and Aging enables any organization to understand and care for end-of-life concerns, social lives, and address the business challenges and care topics of long-term care organizations.
Gerontology and Aging enables any organization to understand and care for end-of-life concerns, social lives, and address the business challenges and care topics of long-term care organizations.
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Produced by: HealthStream, Inc.
Front office business skills for Post-Acute organizations
Front office business skills for Post-Acute organizations
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Produced by: HealthStream, Inc.
Developing good managers and great leaders in healthcare
Developing good managers and great leaders in healthcare
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Produced by: HealthStream, Inc.
Equip the staff with the underlying training to address the unforeseen issues with many patients and residents.
Equip the staff with the underlying training to address the unforeseen issues with many patients and residents.
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Produced by: HealthStream, Inc.
Provide nationally accredited CE for Occupational and Physical Therapist alike.
Provide nationally accredited CE for Occupational and Physical Therapist alike.
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Produced by: HealthStream, Inc.
Substance related disorders in staff and patients/residents.
Substance related disorders in staff and patients/residents.
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Produced by: HealthStream, Inc.
Workforce Compliance for Post-Acute organizations
Workforce Compliance for Post-Acute organizations
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Produced by: HealthStream, Inc.
Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers....
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Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.
Excellent customer service is one of the most important things in providing quality health care and can make a significant difference for service providers as well as their clients, patients, and consumers. This course provides an introduction to customer service in the behavioral healthcare setting and how to identify the difference between mediocre and exceptional customer service.
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Produced by: Ed4Online
Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good...
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Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare. It can make a significant difference for the experiences of staff members and their residents and patients. In the private sector, having good customer service can mean the difference between being profitable or doing poorly. For public agencies, good customer service improves their ability to care for their residents, fulfill their mission and objectives, and do well on satisfaction surveys. This course introduces learners to elements of customer service in the healthcare setting.
Customers are the lifeblood of virtually every business in every industry. Organizations and individuals who strive to deliver exceptional customer service are more likely to be successful. Providing good customer service is one of the most important things in healthcare. It can make a significant difference for the experiences of staff members and their residents and patients. In the private sector, having good customer service can mean the difference between being profitable or doing poorly. For public agencies, good customer service improves their ability to care for their residents, fulfill their mission and objectives, and do well on satisfaction surveys. This course introduces learners to elements of customer service in the healthcare setting.
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Produced by: Ed4Online
For most working adults, days are filled with task after task and deadline after deadline. This is especially true in healthcare, as you have to do all your work while also considering the needs of those in...
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For most working adults, days are filled with task after task and deadline after deadline. This is especially true in healthcare, as you have to do all your work while also considering the needs of those in your care. Chances are you have more things you want to do than you have time to do them. You can’t create more time, but you can do a better job of deciding where to spend your time. One way busy professionals get more done is by appropriately delegating some of their work to others. This course discusses how to better manage time through delegation and how to properly delegate tasks to others.
For most working adults, days are filled with task after task and deadline after deadline. This is especially true in healthcare, as you have to do all your work while also considering the needs of those in your care. Chances are you have more things you want to do than you have time to do them. You can’t create more time, but you can do a better job of deciding where to spend your time. One way busy professionals get more done is by appropriately delegating some of their work to others. This course discusses how to better manage time through delegation and how to properly delegate tasks to others.
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Produced by: Ed4Online
Workers who use alcohol and drugs on the job, or come to work while under the influence of either, pose significant risks to the safety, productivity, and profitability of a company. Companies that adopt and...
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Workers who use alcohol and drugs on the job, or come to work while under the influence of either, pose significant risks to the safety, productivity, and profitability of a company. Companies that adopt and enforce a drug-free workplace policy and program can mitigate many of these risks and will have healthier, happier workers.
Workers who use alcohol and drugs on the job, or come to work while under the influence of either, pose significant risks to the safety, productivity, and profitability of a company. Companies that adopt and enforce a drug-free workplace policy and program can mitigate many of these risks and will have healthier, happier workers.
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Produced by: Ed4Online
The current outbreak of Ebola in West Africa has been connected to more than 4,000 deaths since the latest outbreak began late 2013 (Weintraub, 2014). The Ebola virus, formerly known as Ebola hemorrhagic...
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The current outbreak of Ebola in West Africa has been connected to more than 4,000 deaths since the latest outbreak began late 2013 (Weintraub, 2014). The Ebola virus, formerly known as Ebola hemorrhagic fever, is a rare disease caused by an infection from the Ebola virus strains. While rare, it is severe and often fatal in humans. Wild animals are believed to transmit the virus to people, and it spreads through the human population through close person-to-person contact (WHO, 2014). This course provides an overview of the Ebola virus as well as information about the current outbreak and current approaches to treatment.
The current outbreak of Ebola in West Africa has been connected to more than 4,000 deaths since the latest outbreak began late 2013 (Weintraub, 2014). The Ebola virus, formerly known as Ebola hemorrhagic fever, is a rare disease caused by an infection from the Ebola virus strains. While rare, it is severe and often fatal in humans. Wild animals are believed to transmit the virus to people, and it spreads through the human population through close person-to-person contact (WHO, 2014). This course provides an overview of the Ebola virus as well as information about the current outbreak and current approaches to treatment.
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Produced by: Ed4Online
Anyone who has ever been in charge of others at work has wondered about their ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because managers are not...
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Anyone who has ever been in charge of others at work has wondered about their ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. At the very least, managing a diverse workforce means following all federal, state, and local equal employment opportunity laws. But the real purpose of a diversity program is to create a positive workplace where no one feels they are at an advantage or disadvantage, leading to a happier, more productive workforce. This course discusses the relevant employment laws, how diversity is measured, and how to create a more diverse workforce.
Anyone who has ever been in charge of others at work has wondered about their ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. At the very least, managing a diverse workforce means following all federal, state, and local equal employment opportunity laws. But the real purpose of a diversity program is to create a positive workplace where no one feels they are at an advantage or disadvantage, leading to a happier, more productive workforce. This course discusses the relevant employment laws, how diversity is measured, and how to create a more diverse workforce.
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Produced by: Ed4Online
The goal of this course is to provide information that helps employer and employees know more about common fire emergencies that can happen in the workplace. It teaches employee awareness and knowledge of...
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The goal of this course is to provide information that helps employer and employees know more about common fire emergencies that can happen in the workplace. It teaches employee awareness and knowledge of various fire safety issues, promoting effective response practices for businesses and work facilities in general.
The goal of this course is to provide information that helps employer and employees know more about common fire emergencies that can happen in the workplace. It teaches employee awareness and knowledge of various fire safety issues, promoting effective response practices for businesses and work facilities in general.
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Produced by: Ed4Online
Fire safety in healthcare facilities like nursing homes, retirement homes, hospice, and eldercare facilities requires a special response by staff members that goes beyond what one expects in other...
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Fire safety in healthcare facilities like nursing homes, retirement homes, hospice, and eldercare facilities requires a special response by staff members that goes beyond what one expects in other organizations. This is because both patients and their families have placed a special trust in you to see to the safety of people who, in many cases, are not able to help themselves. The threat of fire is serious for any organization, but this is especially true in long-term healthcare facilities. This course discusses how fires are started and extinguished, fire prevention tactics, and how to act in the event of a fire emergency.
Fire safety in healthcare facilities like nursing homes, retirement homes, hospice, and eldercare facilities requires a special response by staff members that goes beyond what one expects in other organizations. This is because both patients and their families have placed a special trust in you to see to the safety of people who, in many cases, are not able to help themselves. The threat of fire is serious for any organization, but this is especially true in long-term healthcare facilities. This course discusses how fires are started and extinguished, fire prevention tactics, and how to act in the event of a fire emergency.
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Produced by: Ed4Online
Many accidents and injuries can occur in the workplace. Having a workplace first-aid program minimizes these risks by giving the injured or sick person some basic treatment until professional emergency...
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Many accidents and injuries can occur in the workplace. Having a workplace first-aid program minimizes these risks by giving the injured or sick person some basic treatment until professional emergency medical service personnel can arrive. This course IS NOT designed to be a primary or introductory lesson on first-aid and emergency response; rather it is intended to provide refresher training to workers who have already attended an initial first-aid training program.
Many accidents and injuries can occur in the workplace. Having a workplace first-aid program minimizes these risks by giving the injured or sick person some basic treatment until professional emergency medical service personnel can arrive. This course IS NOT designed to be a primary or introductory lesson on first-aid and emergency response; rather it is intended to provide refresher training to workers who have already attended an initial first-aid training program.
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Produced by: Ed4Online
Great talent doesn’t always walk in the door asking for a job. Usually, top talent needs to be sought out and encouraged to apply for a needed position. Facility hiring managers find the best frontline...
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Great talent doesn’t always walk in the door asking for a job. Usually, top talent needs to be sought out and encouraged to apply for a needed position. Facility hiring managers find the best frontline caregivers by having an effective recruiting strategy that seeks the right people based on specific organizational needs. After executing a successful recruitment strategy, hiring managers are faced with the daunting task of identifying which of the many applicants is right for the job. Mangers do this by thoroughly assessing each applicant. This course discusses the recruiting process,  job analysis, recruiting tactics, background screenings, selection tests, and how interviews help managers hire the right frontline caregivers.
Great talent doesn’t always walk in the door asking for a job. Usually, top talent needs to be sought out and encouraged to apply for a needed position. Facility hiring managers find the best frontline caregivers by having an effective recruiting strategy that seeks the right people based on specific organizational needs. After executing a successful recruitment strategy, hiring managers are faced with the daunting task of identifying which of the many applicants is right for the job. Mangers do this by thoroughly assessing each applicant. This course discusses the recruiting process,  job analysis, recruiting tactics, background screenings, selection tests, and how interviews help managers hire the right frontline caregivers.
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Produced by: Ed4Online
Anyone who has ever been “in charge” of a project or other people has wondered about leading others. Leadership can be especially challenging in a healthcare setting because managers are not only responsible...
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Anyone who has ever been “in charge” of a project or other people has wondered about leading others. Leadership can be especially challenging in a healthcare setting because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. This course discusses popular leadership theories, how to build a team, ways to use conflict proactively, and how to motivate staff members.
Anyone who has ever been “in charge” of a project or other people has wondered about leading others. Leadership can be especially challenging in a healthcare setting because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team’s care. This course discusses popular leadership theories, how to build a team, ways to use conflict proactively, and how to motivate staff members.
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Produced by: Ed4Online
Anyone who has ever been in charge, either formally or informally, has wondered about his or her ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because...
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Anyone who has ever been in charge, either formally or informally, has wondered about his or her ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team's care. Having diversity creates a positive workplace where no one feels they are at an advantage or disadvantage. This can lead to a happier, more productive staff. Most people think of gender, race, color, and religion when they think of diversity. Another type of diversity, though, is the generation to which someone belongs. Understanding how to manage these generational differences will help long-term care facility managers and supervisors have a more productive staff. This course discusses diversity, the various generations in the workforce today, and how to manage these generations.
Anyone who has ever been in charge, either formally or informally, has wondered about his or her ability to manage a diverse workforce. This can be especially challenging in a long-term care facility because managers are not only responsible for the people they supervise, they are also responsible for everyone under their team's care. Having diversity creates a positive workplace where no one feels they are at an advantage or disadvantage. This can lead to a happier, more productive staff. Most people think of gender, race, color, and religion when they think of diversity. Another type of diversity, though, is the generation to which someone belongs. Understanding how to manage these generational differences will help long-term care facility managers and supervisors have a more productive staff. This course discusses diversity, the various generations in the workforce today, and how to manage these generations.
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Produced by: Ed4Online
Managers and administrators in long-term healthcare facilities have a lot on their plate. Besides running the facility, building a strong care team, providing patient care, and keeping beds full, they also...
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Managers and administrators in long-term healthcare facilities have a lot on their plate. Besides running the facility, building a strong care team, providing patient care, and keeping beds full, they also have many duties related to personnel administration. This includes legal obligations, business ethics, and social responsibilities. This course examines laws that regulate employment relationships, along with facility legal responsibilities and responsibilities to their employees. Laws and regulations concerning discrimination and harassment are also discussed.
Managers and administrators in long-term healthcare facilities have a lot on their plate. Besides running the facility, building a strong care team, providing patient care, and keeping beds full, they also have many duties related to personnel administration. This includes legal obligations, business ethics, and social responsibilities. This course examines laws that regulate employment relationships, along with facility legal responsibilities and responsibilities to their employees. Laws and regulations concerning discrimination and harassment are also discussed.
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Produced by: Ed4Online
Spanish is the second most widely spoken language in the World. Understanding the basics of Spanish is important for anyone interacting with Spanish speaking people. This course will teach you the basic...
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Spanish is the second most widely spoken language in the World. Understanding the basics of Spanish is important for anyone interacting with Spanish speaking people. This course will teach you the basic information to begin learning a new language. Topics covered in this course are: basic sentence structure; pronunciation and the alphabet; common Spanish greetings; Spanish question words; understanding gender related vocabulary; and much more. Get started learning Spanish today!
Spanish is the second most widely spoken language in the World. Understanding the basics of Spanish is important for anyone interacting with Spanish speaking people. This course will teach you the basic information to begin learning a new language. Topics covered in this course are: basic sentence structure; pronunciation and the alphabet; common Spanish greetings; Spanish question words; understanding gender related vocabulary; and much more. Get started learning Spanish today!
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Produced by: Ed4Online
When learning Spanish it’s good to learn the basics that you will use every day. In this course you will learn Spanish words for: numbers, days of the week, months of the year, the seasons, and the time of...
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When learning Spanish it’s good to learn the basics that you will use every day. In this course you will learn Spanish words for: numbers, days of the week, months of the year, the seasons, and the time of the day. These basic words are necessary to communicate in Spanish. Once you learn the basics of these elements if will be easier to understand Spanish conversations.
When learning Spanish it’s good to learn the basics that you will use every day. In this course you will learn Spanish words for: numbers, days of the week, months of the year, the seasons, and the time of the day. These basic words are necessary to communicate in Spanish. Once you learn the basics of these elements if will be easier to understand Spanish conversations.
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Produced by: Ed4Online
Spanish for the Work Environment covers vocabulary and phrases you will need in every day office conversations. Learn to communication in Spanish about different types of businesses and departments within a...
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Spanish for the Work Environment covers vocabulary and phrases you will need in every day office conversations. Learn to communication in Spanish about different types of businesses and departments within a company. Be able to give directions for using office equipment or getting around the building. This course will help you feel more comfortable talking with your Spanish speaking co-workers in a professional manner.
Spanish for the Work Environment covers vocabulary and phrases you will need in every day office conversations. Learn to communication in Spanish about different types of businesses and departments within a company. Be able to give directions for using office equipment or getting around the building. This course will help you feel more comfortable talking with your Spanish speaking co-workers in a professional manner.
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Produced by: Ed4Online
In the business world, most people in Human Resources need a basic understanding of Spanish related to hiring employees. Our course is designed for human resource associates, recruiters, supervisors and...
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In the business world, most people in Human Resources need a basic understanding of Spanish related to hiring employees. Our course is designed for human resource associates, recruiters, supervisors and others who interact with Spanish-speaking applicants and employees. The purpose is to help interview, hire, briefly explain job applications, and communicate to Spanish speakers.
In the business world, most people in Human Resources need a basic understanding of Spanish related to hiring employees. Our course is designed for human resource associates, recruiters, supervisors and others who interact with Spanish-speaking applicants and employees. The purpose is to help interview, hire, briefly explain job applications, and communicate to Spanish speakers.
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Produced by: Ed4Online