Assume the roles and make decisions for 5 different healthcare professionals in an interactive video simulation. Communications, teamwork, empathy, and a patient first mentality are the keys to improving patient experience and satisfaction. Walk in the shoes of a Senior Resident, Charge Nurse, Desk Clerk, Transporter and Environmental Service Technician and make the choices that can result in superior patient satisfaction, higher financial success for the institution, a lower risk of a malpractice lawsuit, and a greater quality of life of for you and your colleagues. Even one bad encounter can leave a patient or family member with a negative impression of their entire experience and the medical care they received. Using a patented interactive video decision-making methodology, The Anatomy of Care allows users to experience how their actions and the actions of other healthcare professionals directly impact the quality of care and the perception of care of their patients.