Building Rapport in Customer RelationshipsCE
Produced by: Ed4Online
To better serve customers, service workers need to build a relationship with each one. Customers have needs beyond completing a simple business transaction; they have Emotional Needs as well. Customer service workers can fulfill these needs by building rapport with the customers they serve. Rapport is built by carefully listening to the customer, in order to understand what their wants and needs are.

Course Preview

14 minutes remain

ProductID : 4928bc03-b55b-e511-b973-005056b1494e
Building Rapport in Customer Relationships