Working with Difficult and Combative PeopleCE
Produced by: In The Know
This inservice provides an overview of the types of difficult people your CNA’s may have to work with on a daily basis...including clients, family members and coworkers. Includes information about why people may be difficult and/or combative, coping skills for working and communicating with these people and how your aides’ behavior can improve or worsen the situation. 60 minutes inservice credit

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ProductID : e5926de5-95d2-e611-8e09-005056b10657
Working with Difficult and Combative People